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“Hawaii Vacation” 5 of 5 stars
Review of Hyatt Regency Maui Resort and Spa

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Hyatt Regency Maui Resort and Spa
4.0 of 5 Resort   |   200 Nohea Kai Drive, Kaanapali Beach Resort, Lahaina, Maui, HI 96761-1985   |  
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Sunshine On Sale
Ranked #19 of 29 hotels in Lahaina
GreenLeadersSilver level
Abilene, Texas
1 review
1 helpful vote 1 helpful vote
“Hawaii Vacation”
5 of 5 stars Reviewed November 20, 2012

This was our second time in Maui and we had a wonderful time on our 20 wedding anniversay. We had ocean view room, it was spacious, we loved our room and the hospitality was outstanding. The staff was wonderful, helpful and genuinely cared if we enjoyed our stay. The swimming pool was great and although we dont have children the pool for the kids is wonderful. The beach area was also nice and loved the food. Loved the swans, penguins and the grounds were beautiful. The Luau is a must at this hotel. Loved in openous of the lobby you can look out over the resort and the ocean, absolutely beautiful.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Hyatt Regency Maui Resort and Spa, responded to this review, November 26, 2012
Aloha Anna S!

Thank you for going out of your way to share feedback about your recent stay at our Hyatt Regency Maui Resort & Spa. It's great to hear how much you enjoyed your stay with us. Our employees will be recognized for the great service provided during your stay. Often, we'll hear enthusiastic feedback with regards to the Luau. It's one of our most popular activities at our hotel. We hope to have the opportunity to welcome you back with us!

Mahalo!

Nick B. - Guest Relations Associate
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (700)
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San Diego, California
Senior Contributor
39 reviews 39 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 20, 2012

We just returned from staying eight nights at the Hyatt Regency Maui. The hotel is 33 years old
but they sure keep it up nice. Very friendly staff. We stayed on a Club floor and the staff in the
club worked hard to make sure we had everything we needed. We are not big breakfast eaters
so the Club works fine, lots of fresh fruit and Bagel's etc. We had a Ocean Front room with a
great view. The only down side for me was the noise. It was over the pool and that wasn't so bad
but the two restaurants that border the pool had loud music until late evening. Private parties
were held right below our balcony . Three of the eight nights were bad, it went on until midnight.
That would not bother some folks but we like to rise early to walk the beach during sunrise.
I would return but I would request a more quite area of the hotel. The restaurants are $$$$.
The Luau was fun but the food was so, so. This hotel is very kid friendly.

Room Tip: Just think about what you like, I would choose a more quite area of the hotel. I would not do the L...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 20, 2012

We recently stayed at this hotel for 5 nights as part of our honeymoon. Put simply, this is a beautiful hotel located in a beautiful part of the world. From our arrival to our depature we really enjoyed our stay.

The grounds are fantastic, the views are stunning, as are the pool and beach areas. We ate at all of the restaurants and had great food at each. Yes they are expensive but you get what you pay for and the service was second to none.

We saw no evidence of the hotel being run down, I guess some of the other guests were unlucky with their rooms or stumbled across issues which we just did not find. The one gripe we did have was the long queue for breakfast on some mornings, but you could tell the staff were working hard to get us in as quickly as possible.

We attended the hotel's Lu'au which was excellent (we thought the food could have been better, it was a bit of a random assortment but perhaps that is traditional) and the star gazing tour on the roof of the hotel. The latter we would not recommend. Although the guide (Ed) was very informative and a good story teller, we were hoping for a lot more time on the telescopes for the money we paid. It was a bit rushed. We asked if we could view a planet (Jupiter) at the end of our session but got a blunt response back that it couldn't be viewed (despite us being able to see it on the horizon) and that he had another session to prepare for. I think he could have gone the extra mile for 5 minutes to satisfy our curiosity. Suffice to say we didn't leave a tip on that occassion. As an aside, we would highly recommend the star gazing at Mauna Kea (Big Island), it's free, they have lots of telescopes set up and they have a large number of experts on hand to explain what you can see - superb!

The 5 stars we have given this hotel is reflective of our stay. We thoroughly enjoyed ourselves and were made to feel very welcome. Perhaps we had a unique experience as it was our honeymoon...I hope not as we would love to go back in a few years!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, guest relations associate at Hyatt Regency Maui Resort and Spa, responded to this review, November 27, 2012
Thank you for choosing our hotel for your honeymoon. We're thrilled you had an amazing stay with us. It's great to hear you enjoyed the luau as it is a favorite among our guests. We look forward to your next visit.

Chrissi B.- A Guest Relations Associate
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West Warwick
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 19, 2012

We booked this hotel knowing ahead of time to expect pricey.
But at 200 plus $ a night and a resort fee of $25 a day HMMMM.Evan as a Hyatt Gold Card member I was somewhat disappointed.We booked this hotel a year in advance to get a king ocean view room.Upon arrival all they had was a queen.All they could say was sorry the house was booked.Never had this issue with Hyatt before.A booking is a booking no credit for the downgrade.
The breakfast buffet was good the staff for most part were friendly and ready to help.The hotel was clean the pool was very nice.Plenty of acctivitys for children.
Again $25 a day resort fee but you have to pay extra for a chair on the beach,I am sure they can find a better way to do that.
As a Gold Card member I'm suppose to recieve a late check out .Did not happen.
We will stay here again because Hotel has a good location ten minutes to downtown Lahaina.But I will not pay double to use their services.
Drums Of the Islands are a must if stay at the Hyatt.

Room Tip: Higher is better.
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 19, 2012

We sayed for 2 nights here after previously staying 4 nights in a nearby condo. It is big, grand, impressive and pricey. The pool is wonderful with a grotto bar, waterfalls and adult friendly waterside. The staff were all very helpful and remembered our names when passing by in the lobby.
The self park is not covered so our jeep was full of leaves the first morning. We closed the top after that.
We got the room for $130/night on Priceline and were able to get an Atrium tower room as recommended on TA. With a $25 resort fee, $10 hotel tax, $14 parking I would stay elsewhere next time.
We knew what we were getting into and if resorts are your thing, ths place was pretty nice. I think we like condo style better.

I couldn't bring myself to buy a $7 croissant for breakfast.

Room Tip: South tower, south side overlooks DAILY luau! Go for it if you like drums.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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West Palm Beach, Florida
Top Contributor
70 reviews 70 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed November 18, 2012 via mobile

When you get to the hotel, it looks impressive. You wall into the lobby, and realize the whole hotel is build on an open air concept. The large center court yard is open to the sky. The oceans side of the court yard is also open about 3 stories high. It is a beautiful site as you walk out on the well maintained landscape beachside gardens. The pools, restaurants and bars all look super nice. It is on closer inspection that the hotel seems to drop off. We walked into our oceanside room and loved the view, but then noticed the carpet was stained and the furniture and finishes looked very dated. We had a corner room and the door to the bathroom barely misses the toilet. You have to kind of squish yourself in. Very odd design. As you walk through the rest of the hotel, I kept seeing the same thing. The hotel just looks worn. When it was built, I am sure it was stunning. They just need to do a major interior face lift. The employees seemed very nice, but I just expected more out of the Hyatt.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Sydney, Australia
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 18, 2012

Beautiful hotel, lovely grounds. Amazing swimming pool with grotto, bar and slide - child friendly. Has everything you need. Close access to the beach with plenty of activities. Only negative is the daily resort charge and internet fees. Perfect weather and water temperature.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, guest relations associate at Hyatt Regency Maui Resort and Spa, responded to this review, November 27, 2012
We appreciate you taking the time to review our hotel. It's great to hear you were able to take advantage of some of our activities. Please note that our resort fee does include internet access so it is not a separate charge. We hope to welcome you back soon.

Chrissi B.- A Guest Relations Associate
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Maui Resort and Spa

Address: 200 Nohea Kai Drive, Kaanapali Beach Resort, Lahaina, Maui, HI 96761-1985
Phone Number:
Location: United States > Hawaii > Maui > Lahaina
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Lahaina
#5 Luxury Hotel in Lahaina
#8 Spa Hotel in Lahaina
#9 Top resorts Hotel in Lahaina
#15 Family Hotel in Lahaina
#15 Romantic Hotel in Lahaina
#15 On the Beach Hotel in Lahaina
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hyatt Regency Maui Resort and Spa 4*
Official Description (provided by the hotel):
Guests enjoy exquisite dining, extensive recreation facilities, international shopping, a collection of asian & pacific art, unique wild life & nightly entertainment and Hawaii's only oceanfront spa. ... more   less 
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Also Known As:
Hyatt Regency Maui Hotel Lahaina
Hyatt Lahaina
Hyatt Regency Maui Resort Spa
Hyatt Regency Lahaina
Hyatt Regency Maui Resort And Spa Lahaina

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