We weren’t sure exactly what to expect so I hope I can provide some information.
You get complimentary valet parking at Makena Golf Resort; the employees there know when you arrive what you are there for and were very helpful directing you were to go. You head down past the pool area to the beach where the Kai folks get you started on forms and collect your footwear, it is a barefoot boat.
To board the boat you will walk in to the water to the steps, it wasn’t up to our knees but they advise you to hold your dry gear overhead. Once aboard they have coffee and muffins to enjoy as they set out. The morning we went we were able to watch the full moon set and the sun rise, it was spectacular!
They have floatation belts as well as boogie boards and prescription masks, I chose all three. We were the only group at the crater and after receiving instructions as well as a personal fitting check we stepped down the stair/ladder into the water. It was amazing, like looking into a salt water tank, the water was perfect. The employees were in the water for assistance allowing me to actually stop worrying about my kids and enjoy the snorkeling. I believe there was between 30-40 of us on the tour so no crowding.
After time at the crater (honestly it was enough) we set out to Turtle Town and stopped to watch the whales along the way. The turtles and whales were what you are longing to see in Maui.
The tour was well organized, fun and informational. Stop into their shop for your free gift when you are done. If you have any questions PM me, I would highly recommend Kai Kanani.