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“Great Maui Stay” 4 of 5 stars
Review of Aston at the Maui Banyan

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Aston at the Maui Banyan
3.0 of 5 Condominium   |   2575 South Kihei Road, Kihei, Maui, HI 96753 (Formerly ResortQuest at the Maui Banyan)   |  
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Ranked #34 of 62 Specialty Lodging in Kihei
Calgary, Canada
Senior Contributor
37 reviews 37 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
30 helpful votes 30 helpful votes
“Great Maui Stay”
4 of 5 stars Reviewed January 10, 2013

Stayed at the Maui Banyan over Christmas and New Years for a family vacation. Had a beautifully upgraded one bedroom condo, which has fully equipped with everything you need. The grounds are well maintained and the two pools are nice with newly tiled surfaces. The front desk staff are helpful with any issues. Would always book a unit that has been upgraded, as they all vary in apperance and decor. It has a great location across from Kam II beach. Would definitely stay here again.

Room Tip: Ask for an upgraded condo.
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
astonmauibanyangm, Manager at Aston at the Maui Banyan, responded to this review, February 7, 2013
Aloha and Thank You for sharing about your experience at the Aston Maui Banyan.

We are so glad you enjoyed your family vacation and look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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500 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
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English first
Victoria, Canada
Top Contributor
65 reviews 65 reviews
64 hotel reviews
Reviews in 49 cities Reviews in 49 cities
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed January 3, 2013

We stayed here one night as a transition hotel between longer stays. For one night it was fine. The complex resembles any reasonable condos you might find anywhere in the world but the place is rather soulless. The staff were helpful at the front desk which seems to always be teaming with people.

The suites are large and clean with good sized balconies. The property is well kept but utilitarian looking. It is close to the main Kihei beaches and strip mall shopping around the corner. It is well priced so for a family on a budget with younger children this is a good option.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
astonmauibanyangm, Manager at Aston at the Maui Banyan, responded to this review, February 7, 2013
Aloha and Thank You for taking the time to comment on your stay at the Aston Maui Banyan.

We are glad you enjoyed your short time with us and hope to see you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunnyvale, California
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed December 24, 2012

I came to Maui recently (Dec 2012) for vacation with my wife and small daughter. Since it was close to holiday season, there was not much availability and even though there were some condos, i wanted to have a hotel where i could be more or less guaranteed to have a crib for baby. With condos it seemed i had to talk to outside rental company (at least the condo folks i talked to) and i did not want to deal with that or carry my own portable crib / pack n play. So i decided to stay here - price was good and there is a suite with kitchen. I realize that close to holiday season its hard to bargain, but honestly if i knew how this hotel is, i would not mind paying just a bit more (not $400+ to stay at a fancy resort at Maui) to get better room and service.

We had a standard 1 bedroom suite with kitchen,
First here are few god things on this hotel:
1) Good location in Kihei - very quite and close to beach
2) Front desk is friendly, no issues getting towels, booking activites etc

Now here are my issues with this hotel:

1) Requested crib multiple times on reservation - was not provided upon arrival, had to wait for half hour for this in evening while my baby needed to sleep
2) Housekeeping kept coming very late, even one more time after i asked to come earlier. Then it was fixed, but inconvenient for me for 2 days.
3) Many room aspects really need remodeling:
a) dishwasher is so old it makes extremely loud noise
b) some closet doors are barely working
c) shower head is not flexible which makes giving bath to baby very uncomfortable
d) kitchen fauset also not flexible - difficult to use.
e) carpet is so old its plain disgusting
f) pillows are terrible

So in nutshell, this place was not a complete disaster but in future i would try to avoid it and find something else. I really do not expect a fancy 5 star resort with posh treatment, just want basic things to work and operate normally and my room to be in realtively modern and working condition. Even for the price i paid i do not think its too much to ask. I realize some folks may be fine with their 1 bedroom suite rooms - i just have a sour taste after the stay...

Room Tip: they have many buildings - some are closer to beach than others. If you really want to be right on b...
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
astonmauibanyangm, Guest Relations Manager at Aston at the Maui Banyan, responded to this review, December 28, 2012
Aloha and thank you for sharing your comments and suggestions. We sincerely apologize for the inconveniences you experienced. We are glad to hear the location and front desk helped to make it an overall positive vacation.
Although the category booked was a standard unit, meaning minimal renovations, our goal is to ensure a comfortable and pleasant stay for every guest. Rest assured management has been notified and is already working to correct the issues, outside the scope of remodeling. Should you choose to visit Maui again we would love the opportunity to better serve you. If a modern unit is most desirable we do have deluxe units, meaning partially or completely remodeled, available. Please do not hesitate to contact management at any point if there is anything we can do to exceed your expectations during your next visit.

Mahalo Nui Loa,
The Management at the Aston Maui Banyan Resort
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Portland, Oregon
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 17, 2012

...overall satisfied with this property...afternoon checkin no surprises however water shut off by broken waterline which was fixed in about 3 hours...older combo condos/hotel room property; nicely maintained and CLEAN...good location in Kehei which is very popular with tourists...dryer side of Maui...need to rent a car very little public transportation here on Maui...rooms offer microwave and refrigerator good wifi however $10 resort fee/day charged @ checkout...plenty of free parking in large garage.

Room Tip: ...ask for south side facing room/garden partial ocean view...northside view is of parking garage
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
astonmauibanyangm, Manager at Aston at the Maui Banyan, responded to this review, February 7, 2013
Aloha and Thank You for taking the time to comment on your stay at the Aston Maui Banyan.

We apologize for the temporary inconvenience of the broken waterline but are glad to hear the property location and condo made it a pleasant experience. We hope to see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Honolulu
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 10, 2012

Have never stayed at this property, yet was compelled to since the rest of our group chose this establishment. Am a Honolulu native, & found the Maui Banyan to be a lovely surprise. It was quiet, comfortable, clean, conveniently located in the midst of Kihei; the staff was exceptional, especially Brianna & Jennifer, both at the front desk. Also, late one night, after deciding to rent a DVD (part of the activity fee), we found that we couldn't figure out how to work the DVD player. Because housekeeping was finished for the day, a young staff man came, & with patience & a smile, helped us figure it out. Although the Maui Banyan did not rate too high in TripAdvisor when I was booking it, I would recommend a much higher rating due to our very pleasant stay there. The activity fee of $10 covered not only free DVDs, but also a daily newspaper, use of the BBQ grills & pool/jacuzzi, a single tennis court in very good condition (we'll remember to bring our racquets next time!), free parking. The grounds are well-landscaped, neat, & managed very well. We stayed in a back unit in Bldg. Q, a bit always from the maddening crowd & busy Kihei Road - as kama'ainas, we received a free upgrade & later check-out time of 2pm, which was extremely convenient & wonderful for us, as we were scheduled for a late flight home. I would highly recommend this lovely oasis in the middle of bustling Kihei!

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
astonmauibanyangm, Manager at Aston at the Maui Banyan, responded to this review, February 7, 2013
Aloha and Thank You for taking the time to provide such an extensive review on your stay at the Aston Maui Banyan.

We are so glad to hear our property and staff exceeded your expectations and we hope to see you again very soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
alaska
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed November 29, 2012

We have stayed here many times. Nice accommodations, grounds, staff, location. We had no notice on the web site or when we made reservations that one pool is closed. that means, no chairs available at the other pool, no room in pool or hot tub. Would have booked elsewhere if we knew and returned when renovations were complete.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
astonmauibanyangm, Manager at Aston at the Maui Banyan, responded to this review, December 4, 2012
Aloha and Thank You for sharing about your experiences at the Aston Maui Banyan. Our team takes all comments seriously and uses to them to continually improve upon the service and product we provide. We appreciate the fact that you have multiple choices for accommodations and have repeatedly chosen us.

Please accept our sincerest apologies for letting you down this visit. The pool renovations were staggered in an attempt to not inconvenience our guests and are very sorry the impact was much greater during your stay.

Our goal is meet or exceed all guest expectations and look forward to the opportunity of doing so, again, on your next visit to Maui.

A Hui Hou (until we meet again)

The Management of the Aston Maui Banyan Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eugene, Oregon
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 25, 2012

Our recent vacation was the best one ever. We stayed in a very comfortable 2 bedroom 2 bath condo with a full kitchen (P building 4th floor) and a partial ocean view. The rooms were very clean and the kitcen was well stocked. Honestly, never heard any noise from any of the neighboring rooms or from people in the hallway. Service at the front desk was wonderful - they were always available and ready to help with any request we might have. No trouble at all with the DVD or Video Game rental (we have two boys ages 9 and 13) and we were quickly supplied with beach towels and tennis equipment. Maid service came every day and we received a paper every morning. We ventured out to other parts of the island a few days, but loved that we were able to walk to an amazing beach right across the street. We also enjoyed having the ability to walk to local restaurants and shopping. Really could not think of a nicer place to stay in Kihei. We are already planning our next trip and look forward to staying at the Maui Banyan in the near future!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
astonmauibanyangm, Manager at Aston at the Maui Banyan, responded to this review, February 7, 2013
Aloha and Thank You for taking the time to provide such an extensive and kind review on your stay at the Aston Maui Banyan.

We are so glad to hear our property and staff exceeded your expectations and we look forward to your next visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aston at the Maui Banyan

Address: 2575 South Kihei Road, Kihei, Maui, HI 96753 (Formerly ResortQuest at the Maui Banyan)
Phone Number:
Location: United States > Hawaii > Maui > Kihei
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #34 of 62 Specialty Lodging in Kihei
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Aston at the Maui Banyan 3*
Number of rooms: 256
Official Description (provided by the hotel):
Spacious suites across from the beach. This affordable condominium resort on Maui's South Coast is within easy walking distance of shops and restaurants. Access to swimming pools, outdoor barbecues and tennis courts and proximity to golf and the beach make this modern resort especially popular with families and larger parties. ... more   less 
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Also Known As:
Aston At The Maui Banyan Hotel Kihei
Resortquest Maui Banyan Kihei
Resort Quest Maui Banyan
Aston At The Maui Banyan Kihei

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