This hotel is on the right track for people that want an experience the "out of the ordinary". The setting is unmatched and staff are wonderful. However, it is lacking in several areas... the price is too high for the rooms, and the food and drinks. The food prices are much higher than worth. Hamoa beach that is used by guests as well as locals is a ways from the hotel and requires transportation. You have to ask for a hotel shuttle instead of knowing it is running at certain intervals. First of all the lounge chairs are provided for the hotel guests but they are old and dirty looking. The beach is not raked and kept fresh like most of the 5 star hotels do. There is not even a beach bar (although there is a structure so it seems there had been service at one time) - so NO food or drinks available at the beach. There is one beach attendant to get your chairs and towel, and the hotel disconnected the shower because it was being turned on at night and water was left running. (how about locking the valve when the attendant leaves? Hello!)
There is a nice atmosphere in the bar at times with some wonderful local musicians and dancers. But again, it is overpriced and when it's overpriced it keeps the bar traffic down, therefore it can be quiet and dull. Management needs to run some happy hour specials and get some fun stirred up. Hotel guests will have a better experience and hence the hotel will have more business. Hana is a sleepy little village but we ran into some fun locals - but they don't come out to play, at least not at the hotel unless it's for something special.