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“What to Expect...” 3 of 5 stars
Review of Travaasa Hotel Hana

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Travaasa Hotel Hana
4.0 of 5 Hotel   |   5031 Hana Hwy, PO Box 9, Hana, Maui, HI 96713 (Formerly Hotel Hana Maui)   |  
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Hotel amenities
Ranked #1 of 2 Hotels in Hana
Hawaii
Senior Contributor
43 reviews 43 reviews
31 hotel reviews
Reviews in 31 cities Reviews in 31 cities
62 helpful votes 62 helpful votes
“What to Expect...”
3 of 5 stars Reviewed November 12, 2012

Aloha! I have stayed at Travaasa Hotel Hana Maui 3 times; first time in a Garden Suite, and the last two times in a Sea Ranch Cottage. My experiences here have been a little bit varied, and after reading the many diverse reviews on Trip Advisor, I thought I'd share my perspective.

Firstly, Hana is a place where you go to enjoy nature and rest, if you choose to do so. It rains often, and you can expect that it might rain while you are there. The landscape in and around Hana is breathtaking. Enjoy it!

The Travaasa Hotel Hana Maui offers you a place to relax and refresh. It is tranquil and a nice place to just BE. There are no TV's, no clocks or radios, unless you bring your own.

With that said, you do have more time to focus on the things that do not work or might not be up to par with other luxury resorts of the same class. The thing is, I don't know if this resort can be compared to another of the same class. It is so different. I feel like I'm at "Adult Camp" when I stay there.

So, here's a very detailed review of all my stays there...

Garden Suite 12 - I went with a friend and for my first time there, I thought it was nice. There was a beautiful Welcome Basket with fresh fruits and banana bread and the room, lanai and view were all nice. The lighting was not so good in the bathroom. The food at the restaurant for dinner and breakfast was okay and pricey. We stayed only one night.

Sea Ranch Cottage 207 - For my 2nd trip to Hana, I wanted to splurge a little on a Sea Ranch Cottage, and I was traveling with another friend who was visiting the island. When we were taken to the other side of the resort, I felt like I had missed out on my first trip. There's a whole other oasis beyond the Garden Suites, so make sure you venture out there. The views from our cottage were great. The lighting in the bathroom was still an issue, and I felt the bathrooms the lounging areas could use an upgrade. There were ants in the bathroom, on the tile by the sinks which reminded me to cover my toothbrush after every use. Both my friend and I had spa treatments while there, and that was a great experience. When we ate dinner in the Paniolo Lounge one of the nights we were there, my friends food was not so good. Her soup arrived cold & she was disappointed with her main course as well, as she had to send her food back to be re-cooked/re-prepared. I believe we had breakfast in the restaurant once and it was okay. The rest of the time we ate off property.

Sea Ranch Cottage 511 - I just returned and traveled by myself. By far, this is the nicest room I've stayed in. It is an oceanfront suite with a hot tub. Perfectly situated to be the most private and quiet, staying in this suite was a treat. I also had requested an upgraded unit, and thankfully in this unit, there was better lighting in the bathroom. Even though the sink area had been upgraded, there was a problem with ants yet again. It was worse this time, as I went to use a box of tissues and there were ants all over and inside the box. The next day, the ants were climbing all over my products.
I know Hana is in the jungle and animals will be around, as they are on all parts of the island, I just hope in the future that management can address this issue more vigorously.
Other than that, I enjoyed my room, as it had stellar views and I could watch the horses roam the land in front of me.

Overall, I have mixed reviews of this property. On one hand, when I want to have a hotel experience in Hana, this is the place I go. I enjoy the Spa, the views, the people, the activities (definitely take advantage of the activities!!!) and walking the grounds. It is beautiful, scenic and relaxing.
On the other hand, I expect a certain level of quality and service when spending the money that Travaasa Hana charges, for their rooms and food, and I personally don't feel there is a match. Even with a Kama'aina discount on the room, I feel there is more that can be improved upon.

I've heard that Management is making improvements slowly over time. I do hope they continue to do so, as I feel there is so much that could be gained by upgrading and improving the rooms, and food. And if those improvements are made, I would definitely return.

Room Tip: Sea Ranch Cottage 511 is the most private, has beautiful views, and has a hot tub.
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  • Stayed November 2012, traveled solo
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravaasaMNGR, General Manager at Travaasa Hotel Hana, responded to this review, November 30, 2012
Dear LisaEaseTravels,

Thank you for pointing out so many of the wonderful attributes that have made the property here so special all these years, particularly the natural environment of Hana. It’s this beautiful environment that we love which frequently contributes to the ongoing maintenance challenges. Please be assured that those, along with other issues you brought up, are currently being addressed. We do hope you will come back to experience each and every improvement, and make new memories.

Yours truly,
Danny Mynar, General Manager
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763 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (198)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
San Francisco, California
Top Contributor
231 reviews 231 reviews
17 hotel reviews
Reviews in 56 cities Reviews in 56 cities
118 helpful votes 118 helpful votes
5 of 5 stars Reviewed November 11, 2012

Any island I go to - it's here that I return... this is the true Hawiaan experience to me. It leaves the kitschy Hawaii far behind - this is a real tropical paradise. Service isn't bend over backwards, but these are real people from a real community full of connected families. The weather isn't perfect... but again.. it's the real Maui. Lush tropical forest with enough activities, beaches, hikes... it's the only place I ever feel "home", as odd as it sounds. It never disappoints, from the crashing ocean view with horses on rolling pastures, to the fun open mic nights at the grill..... one of the most stunning properties in the world far enough from the real world to forget yourself and reconnect with simplicity and calm... it's fairly amazing. And very special.

Room Tip: Foot the bill for the Sea Ranch Cottages. I see you out there, trying to figure it out. Get the Se...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravaasaMNGR, General Manager at Travaasa Hotel Hana, responded to this review, November 30, 2012
Aloha OnlineConcierge,

Hāna really is one of the last, true Hawaiian places you will find. Our environment, our community and our people reflect genuine Hawaii. It is so great to hear that you have connected with us in so many ways. We look forward to welcoming you back one day soon.

A hui hou!
Danny Mynar, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 11, 2012

Our stay at the Travaasa Hana exceeded our already high expectations. We stayed in a wonderfully appointed & very private sea ranch cottage with breath taking views. All staff were incredible, genuine, polite, warm & friendly. There were a wide range of on-site activities and off-site tours. Wish we could move in!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravaasaMNGR, General Manager at Travaasa Hotel Hana, responded to this review, November 30, 2012
Dear veilsahoy,

We are so pleased to have been able to provide you with such a memorable stay. You are welcome to come back and “move in” anytime you wish. We promise we won’t make you do the dishes. Congratulations and best wishes to you both!

Danny Mynar, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 9, 2012 via mobile

This hotel is amazing. The grounds are gorgeous and the views to the ocean are breathtaking. It's in a great location near everything in Hana. The staff were nice and helpful with any questions and help we needed. Patrick works on the grounds and escorted us to our rooms after arriving by golf cart. He grew up in Hana and has been working at Travaasa hotel for over 20 years if that's any indication of how much he loves his job and the hotel. They take care of you and they are extremely environmentally friendly. My only complaint would be no air conditioner. I over heat easily so I need really cold air sometimes but, for the most part, the fans and ocean breeze were enough for me.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravaasaMNGR, General Manager at Travaasa Hotel Hana, responded to this review, November 30, 2012
Dear Blphotognyc,

It is so kind of you to single out one of our team members for compliment. No matter how beautiful our place is, it still comes down to people like Patrick, as well as each of our staff. Thank you for your comments. We look forward to your return one day soon so we can provide you with an even more comfortable stay.

All the best,
Danny Mynar, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Senior Contributor
44 reviews 44 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed November 9, 2012

We stayed here last May for two nights. We were in one of the sea ranch cottages and it was fabulous. The sweeping ocean views and quiet, private cottages were a welcome respite after the long drive. I would agree with other reviewers that the bathrooms are a bit outdated, but they are large, very clean and comfortable. I love the wood floors and vaulted ceilings. We ate at the restaurant several times, which was lovely. Hana shuts down pretty early, so it was nice to be able to eat a little later than the other restaurants and enjoy a stroll back to the room after eating. It's expensive, but Hana is expensive, so be prepared to pay top dollar. I've stayed at other properties in Hana and the Travassa is the best by a long shot, particularly if you like to have a clean, comfortable bed, no bugs in the room and no noisy neighbors. What's also wonderful about the location of the cottages is that you can walk down to the raging ocean in almost complete solitude. From this property you can also visit some spectacular beaches - the red sand beach is just to the south along a rather sketchy walk. Also, you can easily walk into Hana Town. If you want a true holiday in Hana, splurge and stay at the Travassa. (I know that they've recently made the sea ranch cottages adults only, which I actually like. You won't be bothered by children screaming, "Marco!!!," "Polo!!!," ad infinitum, which is something we've had to tolerate at other properties on Maui. That said, I think it's a bit unfair to segregate the property so much so that families can't stay in the larger, more spacious cottages. Perhaps there's a happy medium?)

Room Tip: Definitely upgrade to a cottage - these are lovely.
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  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravaasaMNGR, General Manager at Travaasa Hotel Hana, responded to this review, November 30, 2012
Dear portland_traveler21,

Thank you for choosing to stay with us. It’s gratifying to hear that you had such a wonderful visit and took the time to connect with the community. We agree - the Sea Ranch cottages are a remarkable experience. Please note as well that we currently offer three separate Open Family periods each year, which lift age restrictions during those times. Looking forward to seeing you again soon.

Yours truly,
Danny Mynar, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Juan Capistrano, California
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 8, 2012

Go here at the end of a longer Maui vacation. Spend at least 3, preferably 4 or 5 nights to really get the feel of the place. Upgrade to to the best room you can barely afford. You will not regret the extra expense.

Room Tip: Sea Ranch Cabin with private hot tub
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravaasaMNGR, General Manager at Travaasa Hotel Hana, responded to this review, November 30, 2012
Dear Mike E,

We would be happy to host you for your entire Maui vacation! But we do agree, everyone should spend at least part of their time here in Heavenly Hāna. So glad you had such a memorable time.

A hui hou!
Danny Mynar, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Coral, Florida
Top Contributor
84 reviews 84 reviews
23 hotel reviews
Reviews in 31 cities Reviews in 31 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed November 7, 2012 via mobile

I LOVE this place! So serene and beautiful! It's like stepping back in time. The rooms are comfortable (Sea Ranch Cottages) with gorgeous views. The bathrooms are large and sort of outdated, but charmingly so. The staff is exceptionally nice. The food is wonderful.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravaasaMNGR, General Manager at Travaasa Hotel Hana, responded to this review, November 30, 2012
Dear zeldawannabe,

Seems just about everyone who visits Hāna takes away the same experience of “Old Hawaii”. It is truly an authentic place where the community has held tight to their culture. We are honored to weave that experience into each guest’s stay with us. Thank you so very much for your comments.

Yours truly,
Danny Mynar, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Travaasa Hotel Hana

Address: 5031 Hana Hwy, PO Box 9, Hana, Maui, HI 96713 (Formerly Hotel Hana Maui)
Phone Number:
Location: United States > Hawaii > Maui > Hana
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Hana
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Travaasa Hotel Hana 4*
Number of rooms: 49
Reservation Options:
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Also Known As:
Hotel Hana Maui And Honua
Travaasa Hotel Hana Maui

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