I am sorry I need to temper somewhat the enthusiasm of the many raving reviews posted on TA. I really was expecting to love this place. But although everything the other reviews describe is true, I believe that they only show part of the story.
So let's start with the good stuff. Yes, the house is beautiful, the rooms are spacious and pretty, the tropical gardens are gorgeous. The place is as quiet as one would imagine, on the beginning of the Road to Hana. The Lanai is great, with views of the beautiful Pacific Ocean in the distance. This place is sort of one of a kind.
But here's the downside. Let's put away the small geckos we found in the house- I liked them, even if I know that others may be disturbed by them. But what really disturbed me is the set of "rules of the house" which get imposed upon guests here. I'm past the age of youth hostels and school trips. So the many rules like "no shoes in the house", “no food in the rooms unless packaged”, "no long showers allowed", "no lights at night", "rinse cans and bottles and dispose of them in the garbage can at the back of the house" or "you may use the fridge to store a FEW LITTLE items" were really too much for me.
Understandably part of those rules are dictated by the fact that this place is totally off the grid and autonomous in terms of water and electricity supply. But this very fact has a direct impact on the guest’s comfort. Water consumption is limited and the house has no air conditioning whatsoever. The very dim lighting of the whole house after sunset renders it rather spooky, in my opinion.
Add to this that the place is EXTREMELY isolated so unless you feel brave enough to drive at night in the middle of this tropical jungle, you're forced to eat your own stuff at the house for dinner. In which case you may need to store a bit more than “few little items” in the fridge and may want a little bit of an ambiance in the house. So we never really managed to feel comfortable here.
Another aspect which only few reviews did highlight is that, while the master suite has a private bathroom, the Ariel and August suites do share a common bathroom, which in addition is located on a different floor. In our case, as we had booked both suites, it wasn't too much of a problem. But had we booked a single of those rooms we would have found this simply unacceptable, as we do expect some privacy.
Regarding the rooms we had booked - the Ariel Suite is slightly bigger than the August Suite but is very hot during the day and does not have a safe, while the smaller August suite is a bit cooler and has a safe. Neither the rooms nor bathrooms were serviced during our stay.
I must also add the following anecdote. We had booked the two suites many months in advance, and had been requested to make a full payment immediately through Paypal. The day before our arrival we wanted to call Susan to make sure everything was in order, as we hadn't heard from her for a very long time. We called multiple times, trying both the land line and mobile numbers but each time we got an answering machine and ended up paying horrendous international call fees as we were calling from our European mobiles. We had left a voicemail though, asking Susan to call us back. Which she eventually said she didn't because SHE couldn't afford an international call!
All in all, this COULD be the sort of little paradise that many reviews seem to describe, but alas, it didn’t really meet all of our expectations. It may take people with greater sensitivity to ecological aspects to really love this place.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We would like to respond to this review as it is misleading. We have placed a page of "guidelines" in the notebooks in the rooms to answer any questions guests may have when we are not present to answer them. And we are off-the-grid, so there are some small inconveniences such as no air conditioning. But we have listened as well, and have expanded the solar array considerably to allow many more conveniences, such as hair dryers, fans and much more lighting. Our guests have always had free run of the house and can store food in the kitchen, cook, barbeque, watch television, play videos, and play music on the guitar, piano and ukulele. We do strive to provide "sustainable hospitality"!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.