Great hotel....we've been here several times and love it. However, as we sit here at the pool on our last day, we are about to leave with a sour taste in our mouths....and hungry! We've been here for 4 days now, and not once, even at check in, were we asked for an ID. Now, 30 drinks later, the pool staff decides that they want to card us. After seeing bottles of champagne on a "no drinking" beach, and seeing not a single other person here get carded, I think the discretion of the pool girls to card or not card needs to be handled a bit better. Seeing girls that look 15 get served without being carded, while we're in our 30's feels discriminatory. Management seems to say, "well, my girl is doing her job". I say, then you have a lot of other untrained, law breaking employees. Chris, the manager at the pool bar, and Emily, the hotel manager on duty, should have done a much better job at pleasing their guests. Update to follow...
PS, as I finish this review, the couple next to us, mid 30's too, just sat down and ordered drinks from another server. Think they got carded? Nope!
- Official Description (provided by the hotel):
- Four Seasons Resort Lana'i at Manele Bay is the quintessential Hawaiian beach resort. Overlooking a protected marine preserve, Manele Bay is a romantic retreat with championship golf and some of the finest offerings of water sports in the world. Al fresco dining options abound, from Pacific Rim to Italian cuisine, while spinner dolphins and whale watching are sights to behold. Pampering spa treatments and pool and beach side amenities make for a perfect day under the sun. ... more less
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- Also Known As:
- 4 Seasons Resort Lana`i At Manele Bay
- Four Seasons Resort Lana`i At Manele Bay Hotel Lanai City
- Four Seasons Manele Bay
- Four Seasons Lanai City
- Lanai City Four Seasons
- Four Seasons Resort Lana'i At Manele Bay Lanai, Hawaii