The physical location of this hotel is nothing short of spectacular, and the weather was perfect, except for one rainy day, during our 5-night stay. My overall rating of this hotel wouldn’t be as high were it not for the response of management to our initial complaints. So credit is due them for making an effort to meet our expectations, which are admittedly high since we’ve stayed at several other Four Seasons resort hotels -- in Mexico, Costa Rica, and Hawaii.
We booked through the AMEX platinum card program that offers a late checkout, upgrade if available, breakfast for two and $100 credit at the spa. Upon arriving late in the afternoon from the US (and jet-lagged), we were told we’d been upgraded to a “lovely ocean-front room with a lot of privacy,” though it was a bit of a walk. However, neither was the room oceanfront, nor was it “private” – just a very long walk. We complained to the front-desk and were eventually told we could move to a much better room the next day.
Our second room was slightly larger and very well situated, close to the pool and the main building with the restaurants and spa. We were very satisfied with the move to a better room, and particularly happy when we were allowed a very late checkout the day we left (6:15pm) – it meant we could enjoy the day as if we were staying one more night, a wonderful accommodation!
We were surprised by the physical condition of the hotel rooms. It seems the main lobby and restaurants have been renovated as they’re contemporary design, furnishings and lighting are far more modern and refreshed than is the case in the rooms. The rooms aren’t bad; they’re just not as modern and fresh as was the case in other Four Seasons resort hotels at which we’ve stayed. Four Seasons shouldn’t look like Marriott, anywhere.
Apart from the slightly tired physical condition of the rooms and the pathways to the rooms, everything else was top-notch: beds, bedding, free roll-away for our 9-year old, wi-fi for up to two devices (though there are various plans for faster and unlimited wi-fi which we used on a rainy day when we wanted to stream Netflix); flat-screen TV, and bedside electrical outlets for various devices, apple speakers, nice bathroom products, good maid service twice per day, a user-friendly coffee maker with refrigerated milk – all the creature comforts. We also had a nice patio out the sliding door and a spectacular view.
One of my biggest beach resort pet peeves is that unless you wake up at 6am to reserve lounge chairs, they’re often unavailable by the time you get to the pool. Not the case at this hotel, even though it was fully occupied. It was a unique pleasure to have choices.
The restaurants (Nobu for Japanese, an Italian and a steak/Hawaiian seafood) are good, though very expensive and with slow kitchens – but they’re virtually the only game in town. We were pleased that our breakfasts (2 adults and one child) were completely included since the breakfast buffet runs $20 for kids and $40 for adults. The pool menu is very good and the poolside service was excellent, both for food and towels and other complementary amenities like sunglass cleaning, refreshing small snacks, and Evian spritzes.
I had an excellent 80-minute deep tissue massage and a so-so pedicure. There is also a full-service fitness room with a full-time attendant, a great view, plenty of aerobic equipment and weights, refrigerated water and wet towels, and fresh fruit. They also teach various classes.
The nearby beach down a short path is exquisite and while we were visiting, scores of dolphins were in the bay to swim/snorkel amidst. We were also impressed with the array of available snorkeling in the area.
There are other activities that are offered like back-roading around the island, which we’d intended to do by renting a jeep for the day, but we couldn’t since rains had closed the back roads. The kids program
Though we’d had some difficulties working with the concierges prior to our arrival (something we’d also complained about), things worked out in the end. The shuttle services to the other Four Seasons Hotel on Lana’i and to Lana’i City was always on time and the ferry shuttle to/from Maui operated well.
We enjoyed our stay and are grateful the Four Season staff was so accommodating in the end.
- Official Description (provided by the hotel):
- Four Seasons Resort Lana'i at Manele Bay is the quintessential Hawaiian beach resort. Overlooking a protected marine preserve, Manele Bay is a romantic retreat with championship golf and some of the finest offerings of water sports in the world. Al fresco dining options abound, from Pacific Rim to Italian cuisine, while spinner dolphins and whale watching are sights to behold. Pampering spa treatments and pool and beach side amenities make for a perfect day under the sun. ... more less
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- Also Known As:
- 4 Seasons Resort Lana`i At Manele Bay
- Four Seasons Resort Lana`i At Manele Bay Hotel Lanai City
- Four Seasons Manele Bay
- Four Seasons Lanai City
- Lanai City Four Seasons
- Four Seasons Resort Lana'i At Manele Bay Lanai, Hawaii