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“Excellent Stay” 5 of 5 stars
Review of Four Seasons Resort Lana'i, The Lodge at Koele

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Four Seasons Resort Lana'i, The Lodge at Koele
5.0 of 5 Hotel   |   1 Keomoku Hwy, Lanai City, Lanai, HI 96763   |  
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Bed & Breakfast
Ranked #1 of 3 Hotels in Lanai City
Laguna Beach, California
2 reviews
2 helpful votes 2 helpful votes
“Excellent Stay”
5 of 5 stars Reviewed July 24, 2013

The lodge is the perfect place to escape the hectic world. The hotel is quiet, with excellent staff that are helpful and eager to please. Excellent walking and hiking trails to enjoy and the orchid house is serene and wonderful. The shuttle was helpful and its not too far to walk into town to explore the shops and culture. One drawback is the new policy that you can only enjoy the amenities at each facility- however the pool area at the lodge is relaxing and comfortable.

Room Tip: ask for a room that does not face the parking lot. The parking lot rooms are noisy at all hours of...
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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693 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (187)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
SoCal
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 24, 2013

Our first visit to Lana'i was like a trip back home thanks to the splendor of the Lodge at Koele and the flawless care provided by the Four Seasons staff & management (more about them later). This resort is truly the best of many worlds. There is no place else on planet earth where you can experience the tropical wonder which is Hawaii, but also have the peace & solitude of a mountain lodge, & a unique climate that combines tropical Hawaii with the soft coolness of a Montana mountain resort in the summer.
This truly is a resort that you must experience to believe.
The staff are all caring, passionate, professionals, who look after and anticipate your every need. As if all of this weren't enough, just a short and pleasant shuttle ride away is the Four Seasons Resort at Manele Bay. As a guest of the Lodge, we were welcome to partake of all their oceanside resort amenities. Not that it was needed, but adding this benefit made our stay on the island of Lana'i the most relaxing & fulfilling vacation ever.
These 2 Four Seasons hotels not only make a unique Hawaii vacation, but the best vacation we have experienced anywhere in the world.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LodgeatKoele, Resort Manager at Four Seasons Resort Lana'i, The Lodge at Koele, responded to this review, July 24, 2013
Aloha GerryMichael,

Greetings from paradise! Thank you so much for the glowing review of your stay with us. We truly appreciate the kind, enthusiastic and descriptive account of your visit. You captured the essence of the upcountry beautifully - from the peace and solitude to the tropical wonder of this unexpected Hawaii. I'm delighted to hear your praise regarding our incredible staff. They truly deliver genuine aloha and as you noted anticipate our guests every needs. Thank you again and I look forward to welcoming you back to the island.

Warmest aloha,

Alice Bouman
Resort Manager
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Mays Landing, New Jersey
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 23, 2013

Good resort to relax and enjoy some quiet time. Restaurants are better at Four Seasons Manele bay but with the shuttle bus operating between the two resorts, getting to Manele Bay is not a problem. We tried all the restaurants at the two resorts and were never disappointed with the quality of food and service. we will definitely go back.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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honolulu
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed July 19, 2013

living in oahu, the 4 seasons resorts on lanai were always our favorite island destination. for years the lodge and manele bay marketed themselves as one. stay at one, enjoy all the amenities at the other. we always made multiple family excurisions to lanai, and we always booked at the lodge, and the first morning there the golfers would golf at manele bay in the morning, and the rest of the family would take the shuttle over for lunch poolside, and go swimming in the pool after lunch, then return to the lodge for dinner. we have done this for at least the last 7 years, imagine our surprise when our grandson was getting ready to jump in the pool with the other 2 people in it, when we were informed because we were lodge guests, we were no longer wanted or allowed to use the manele bay pool any longer, because of a new exclusionary rule instituted by management. the solution if we wanted to use the pool was to leave the lodge, and get a room at manele bay. sadly to say, our 20th. trip to lanai is probably our last, why stay on an island and resorts where you are no longer welcomed. Does the new ownership not know, the aloha spirit is one of welcoming people, not barring or excluding them. Its ironic Manele Bay still welcomes us,at all their facilities that cash or a credit card is needed.

  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LodgeatKoele, Resort Manager at Four Seasons Resort Lana'i, The Lodge at Koele, responded to this review, July 24, 2013
Aloha jpomai,

Thank you for taking the time to review your recent stay with. While I'm pleased to learn that you have been such a loyal visitor to the island and resorts for an impressive 20th trip, it saddens me that we did not meet your expectations during this stay. Since your last visit, we have, we have completed a series of resort enhancements at both properties - from decor and landscaping to new dining options, all in the hopes of elevating the guest experience. With these added enhancements, we have also added a new policy specifically for the pools at each resort which allows guests of Manele to enjoy the Manele pool exclusively and guests of The Lodge to enjoy The Lodge's pool exclusively. The Lodge guests still have full access to the Four Seasons beach services and amenities, as well as spa and dining outlets. We do appreciate your loyalty to the island and resorts and do hope we have the honor of welcoming you back soon. I would love the opportunity to connect with you directly, please feel free to reach out to me at the address below.

Warmest aloha,

Alice Bouman
Resort Manager
alice.bouman@fourseasons.com
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Ocean View, Hawaii
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 17, 2013

Our stay at Koele was wonderful as usual. The hotel is located in such a beautiful area (upper elevation of Lana'i). It's sunny most of the day, but remains cool. There are misty mornings and drizzly afternoons, which is very nice after spending a hot & sunny day at the white sandy beach down at Manele Bay (another Four Seasons Resort). There is a shuttle that will transport you between the resorts. The staff make you feel very welcomed to their tiny island and will go out of their way to help find what you need. There are beautiful gardens on the grounds, activities, and of course an amazing golf course. We have to say that aside from the tranquility of this beautiful hotel, the beds are out of this world. Best nights sleep EVER! If you are looking to decompress, this is it. Can't wait to return~

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kona, Hawaii
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 14, 2013

One of the things that has made the Lodge at Koele so special and unique, was the timeless ambiance that was the vision when this property was first created and built as a an " old English/Victorian" hunting lodge back in 1991. My husband and I thought of the Lodge as a true getaway because of this. We were shocked and disappointed when we entered the Great Hall a few days ago, after one year had passed since our last visit. What was once homey and inviting is now a mishmash of seating arrangements that do not entice one, as before, to curl up in front of the fireplace and read a book. The beautiful classic decor and antiquities have been replaced by an over abundance of potted palms and plants.
Sitting on the front lanai with a cocktail and listening to one of the paniolos/ cowboys serenade the guests and play guitar, is something of the past.
Aside from the friendly staff, who remain untouched, the rest of the experience actually does not seem like the Four Seasons experience any longer. Something is off, and it just isn't the interior design facelift. A bit of " freshening up" is always good and necessary, but like many famous stars we know, this facelift was botched and has changed the appearance for the worse..

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LodgeatKoele, Resort Manager at Four Seasons Resort Lana'i, The Lodge at Koele, responded to this review, July 16, 2013
Aloha captainzodiac,

Thank you for taking the time to review your stay with us and sharing your honest feedback. Thank you for the praise regarding our friendly staff, they truly go above and beyond to assist our guests with genuine aloha. Additionally, we appreciate your loyalty for the property and I'm pleased to learn you are a repeat visitor to the island and resort. As you noted, the resort recently completely a series of enhancements which in addition to the refreshed decor also include new landscaping, new restaurant concepts and guest experiences. My sincere apologies that we did not meet your expectations during your recent stay and I truly appreciate your feedback regarding the decor. If you would like to discuss your experience in more detail, please feel free to reach out to me directly at the address below.

Kind regards,
Alice Bouman
Resort Manager
alice.bouman@fourseasons.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Ynez, California
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 11, 2013

we come back year after year (usually after 7 days of sun, sand and swimming on Maui) for the relaxation, quietness, peacefulness, and elegant luxury of the Lodge at Koele. Easily one of our top 5 places in the whole wold. Staff is so friendly, fun and sincere. Fun activities like croquet, lawn bowling, par 3 course, shuffleboard, billiards, and the incredible golf course, The Experience. The entire property invites you to sit back, relax, enjoy each other's company and let time slow down.

Room Tip: We've never had a bad room, its only 2 floors. Each location has something to recommend it. I pr...
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Seasons Resort Lana'i, The Lodge at Koele

Address: 1 Keomoku Hwy, Lanai City, Lanai, HI 96763
Phone Number:
Location: United States > Hawaii > Lanai > Lanai City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Lanai City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Resort Lana'i, The Lodge at Koele 5*
Number of rooms: 102
Official Description (provided by the hotel):
Four Seasons Resort Lana'i, The Lodge at Koele is the essence of unexpected Hawaii. Set in the verdant upcountry, The Lodge is reminiscent of a country manor, surrounded by towering pines and offering estate activities such as championship golf, horseback riding and clay shooting. Residential style accommodations are surrounded by manicured gardens. The wrap-around verandah is ideal for relaxing, while inside, guests can sit fireside for afternoon tea or delight in live nightly entertainment. ... more   less 
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Also Known As:
4 Seasons Resort Lana`i, The Lodge At Koele
Four Seasons Resort Lana`i, The Lodge At Koele Hotel Lanai City
Four Seasons Koele
Four Seasons Lanai City
Lanai City Four Seasons
Four Seasons Resort Lana'i, The Lodge At Koele Lanai, Hawaii

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