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“Gorgeous views worth the hiking” 4 of 5 stars
Review of Hanalei Bay Resort

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Hanalei Bay Resort
3.0 of 5 Resort   |   5380 Honoiki Road, Princeville, Kauai, HI 96722   |  
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Hotel amenities
Ranked #4 of 5 Hotels in Princeville
GreenLeadersSilver level
Sanford, Florida
1 review
2 helpful votes 2 helpful votes
“Gorgeous views worth the hiking”
4 of 5 stars Reviewed November 19, 2012

I've reviewed our amazing condo separately, so I'll reserve this space just for the resort itself. We had very little issues with Hanalei Bay Resort. Granted, they are still rebuilding the restaurant and bar from a previous fire, but we planned to visit bars and restaurants on the island itself anyway. Plus our condo had a great kitchen that allowed for meals and drinks to be consumed in privacy. The pool was awesome and well maintained. The only downfall I had with this resort is the fact that you have to park in the main lot and then hike/walk to your unit. There is an option to call the front desk and have a golf cart brought to you, but we never wanted to hassle with that. Depending upon where your condo is, the walk/hike might not be that bad. Also, I wouldn't recommend this resort for honeymooners. There are a lot of families with small children. Takes away from the romance a little bit. Overall, the resort was everything we were looking for.

Room Tip: Make sure your condo has ocean view from the lanai and bring good shoes to walk in, unless you call...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,084 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (235)
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English first
Olympia, Washington
Top Contributor
164 reviews 164 reviews
26 hotel reviews
Reviews in 55 cities Reviews in 55 cities
85 helpful votes 85 helpful votes
1 of 5 stars Reviewed November 17, 2012

From visiting with other guests, it appears the only decent units in this place are those that are privately owned and available through VRBO or other entities. The timeshare people get stuck in units that have not been renovated since they were built...probably in the 1970's. We were in a two bedroom unit and after a week moved to a smaller unit. Both smelled musty, had bugs, peeling wallpaper, sticky carpet, tile grout that was blackened with age, and rusty appliances. Our air conditioner poured water all over our things, and the clothes dryer in the larger unit would not turn off. The kitchen in the one bedroom has only a bar sized sink and not a single drawer. Silverware is kept in a mug. The furniture is newer, grounds are beautiful, and the pool is lovely, but the only restrooms at the pool are porta potties. Seriously. There is no restaurant, no bar or lounge. Those amenities burned down over a year ago. This place is tired and needs to be closed, gutted, and renovated. To their credit, the staff tries very hard despite having to bear the brunt of unhappy guests.

Room Tip: Be sure to get a privately owned unit...until such time as the place is refurbished.
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  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
san diego, ca
Top Contributor
63 reviews 63 reviews
13 hotel reviews
Reviews in 27 cities Reviews in 27 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed November 7, 2012

Unfortunately this magnificent location for a resort is the only reason to stay here. The buildings and grounds need to be upgraded and better managed. Awesome pool, but needs TLC! The fire damaged restaurant is an eyesore and the staff does not seem to be service oriented. Our privately owned condo was at one time exquisite! The view of Hanalei Bay and the Bali Hai from the two lanai's heavenly! Good A/C which we were thankful for! Furnishings worn but very designer ecclectic, bamboo and oriental hawaiian. Cons: the mattress needed to be tossed a year ago, it was horribly uncomfortable with large holes and a huge lump in the middle! We were there for 10 nights and they provided no cleaning supplies, very little aloha regarding stocking the kitchen with amenities. Golf cart shuttles are a pain to get to your parked vehicle as they are often late, or do not show at all! What a shame this place has been let go, heaven is turning into hell. We won't stay there again without TLC refurbishing!
I am not sure what the previous negative reviews are talking about regarding very little to do and see in the area. We walked and hiked from this resort to some of the most beautiful spots on Kauai'i. Queens Bath (hundreds of large green sea turtles), Hideaway Beach (you may get lucky and be here by yourself or selves), Hanalei Bay. Short drives to Kilauea lighthouse, Anini beach (great snorkeling, sea turtles, safe for kids), quaint shops bars and restaurants. World class dining at the Kauaii grill at the St. Regis, nice Health Food store or Foodland for groceries, local farmers market for incredible produce. Prices are high on the island for just about everything, but the views, the air, the water, the roosters are heavenly! 45 minutes from Lihu'e airport to Princeville, save some $$, shop and get gas at Costco!

Room Tip: Ocean view, top floor, A/C!!
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arvada, Colorado
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 4, 2012

Good: Staff was pleasant, never had to wait more than 5 min for a golf cart ride, beautiful vistas of ocean and mountains from our grounds floor unit. Gorgeous flowering plants, 2 nice pools. We were very close to the basic pool which also had barbqs guests could use. Quiet.

Bad: Layout of 2 br condo is awkward. It is obvious that they were not originally meant to be merged. Large living area with kitchen. Kitchen is adequately stocked with dishes etc. Entire unit needs refurbishing. Tile in kitchen floor is chipped. Master bath had old wall paper peeling under the single sink area. 2nd bath had leaking toilet. Reported it the first day, guys came and recaulked around base of toilet; still leaking when we left. 2nd bath also needed basic maintenance such as repainting and retiling of floor. 2nd bedroom is stuffy without a/c but we requested a fan from the front desk and that helped. Beds were comfy though. Gal at the sports desk near the big pool never smiled or responded to hubby's efforts to make her laugh. We did hear the golf carts occasionally but they didn't bother us.

We loved staying at the north end and would come back. I would ask to see the unit first to try to get a more updated unit but not sure how many of those they have. They are rebuilding the restaurant I believe starting in January. Decent beach which is shared with the St. Regis.

Room Tip: We were on the ground floor which we liked. Didn't have to schlep the luggage up to the top. H...
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Irvine, California
Top Contributor
99 reviews 99 reviews
12 hotel reviews
Reviews in 27 cities Reviews in 27 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed October 29, 2012

A magnificent statue and water spouts greet you with a sign that says it all. Welcome to Princeville. The resort at the end of the road is spectacular with small 3 story buildings around to natural stone winding pools and clay tennis courts with gorgeous florals and native birds including Nene geese , chickens and roosters and other strikingly beautiful birds. The floral array included hibiscus, bougainvillea, Birds of Paradise etc. This all overlooked the central volcanos and Hanalei Bay and its beaches. The problem in this resort lies in that it desperately needs refurbishing. Inside our thankfully large 2 bedroom 2 bath with a living room, kitchen and dining area and room to sleep 6 (two in a King bedroom, two in a second bedroom and a Queen sized Murphy bed in a closet in the Living Room), the place was falling apart. Granted they have started rebuilding but it is far from done. We chose to sleep in the King BR because it was larger and was air conditioned but the walls had been ripped from pictures that used to be up and had holes from other objects. The other bedroom was not air conditioned. It had a fan but was hot. The kitchen was more than adequate and stocked aplenty but with a modern dishwasher and microwave but the stove and refrigerator were rusty. The smaller bathroom was great but the one in the King BR had a tub with a large and rusty hole in it. The patio was large with a chaise lounge and some chairs and tables and overlooked the mountains and the Bay. A delight. The restaurant on site burned down 2 years ago and you can watch them build a new one near one of the pools but because it doesn't exist there is no bar or snack service at the pools or anywhere else.For that we bought snacks and drinks at the supermarket in town and carried it to the pool or had lunch out. The service workers were very nice. Princeville is on the North shore and near many towns for restaurants and shopping and beaches for swimming and surfing. Helicopters and catamarans are nearby to sightsee I would go back if they repaired what needs to be done. It was a restful and magnificent vacation.

Room Tip: Ask for rooms nearer the parking area so the hike up is easier. Ask for a room facing the bay and mo...
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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new york city
Senior Contributor
46 reviews 46 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed October 19, 2012

We stayed in private condo at the Hanalei Bay Resort and were welcomed by the Resort as a full guest. The resort is 5 star and lives up to it's rating. It is beautifully appointed and kept and the service was impeccable. I would highly recommend this resort to anyone looking for a lovely relaxing, pampered stay on the north shore of Kauai.

Room Tip: Building 6 is one with gorgeous views,though all ate nice.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yuma, Arizona
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 19, 2012

The good: Premises are clean and well kept. Plant life is everywhere, pools are beautiful, staff is friendly. Beach is a 5 minute walk away. Courtesy shuttle will cart you to/from your room.

The bad: Beach is not the best. There are a dozen beaches nearby that are much better. Depending on where your room is, it can be quite a hike from the parking lot (big hills). The pool is beautiful and clean, but the bottom can hurt your hurt (bottom is rough with loose pebbles).

The location is convenient to Hanalei Bay (where good beaches are) but it is quite a drive to the south shore. It took us 2-2.5 hours to reach Polihale beach and Waimea canyon. We only did that one day so it wasn't a big deal. The north shore is the only place I would recommend one stay while on Kauai, and the view from this hotel is amazing.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hanalei Bay Resort

Address: 5380 Honoiki Road, Princeville, Kauai, HI 96722
Phone Number:
Location: United States > Hawaii > Kauai > Princeville
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool
Hotel Style:
Ranked #4 of 5 Hotels in Princeville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hanalei Bay Resort 3*
Number of rooms: 134
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Also Known As:
Hanalei Bay Hotel Princeville
Hanalei Bay Princeville
Hanalei Bay Resort Princeville, Kauai

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