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“Good, but property needs tlc” 4 of 5 stars
Review of St. Regis Princeville Resort

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St. Regis Princeville Resort
5.0 of 5 Resort   |   5520 Kahaku Road, Princeville, Kauai, HI 96722   |  
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Hotel amenities
Special Offer
5th Night Free/Breakfast
Ranked #1 of 5 Hotels in Princeville
Certificate of Excellence 2014
Denver, Colorado
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
“Good, but property needs tlc”
4 of 5 stars Reviewed October 20, 2013

We enjoyed our 5 day stay at the St. Regis Princeville, but felt it needed a bit of TLC with regard to some aspects of our room: the lawn outside our room required some badly needed attention; sliding glass door and screen needed replaced or fixed by maintenance. Lanai chairs were torn and rusted. The lanai itself was a sliver- not inviting at all, but we had a regular room with sitting area, not a suite. The beds were a dream- full duvets and multiple cushy pillows! Thank you hotel manager for the lovely welcome and champagne.

The view of the mountains was spectacular; thank you beautiful Kauai! We were warmly welcomed by most staff during our stay, and the kids enjoyed the "kiddie bags" delivered to them full of fun stuff. Thanks to the wonderful valet guys who kept our boys in stitches most days!

Room Tip: Make sure you are not out in no-man's land!
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  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this review, October 28, 2013
Aloha Nikiko,

Thank you for taking the time to write a review about your most recent visit to our Resort. We appreciate your kind comments about the Family Traditions gifts we give our visiting Keiki and about the wonderful beds and views from our Resort. We are pleased to hear that our staff took great care of your during your stay. We apologize that your stay was less than exceptional and I have shared your review with our Director of Operations so that we can address the porch area, we strive to make sure our Resort is 100 percent perfection all year round and we hope you will return soon.

With warmest aloha,
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1,805 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (559)
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English first
Chicago, Illinois
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 20, 2013

From check-in to check-out, everything was spectacular! This resort is definitely for people who's looking for a luxury vacation spot with serenity and sophistication.

At check-in, we were greeted by our names and upgraded to jr. suite (SPG plat). Our suite was ocean front (very spacious for jr. suite); the view was ridiculous! We had to have in-room breakfast to take advantage of the view of the ocean. It was a great way to start our vacation. Butler service was a nice touch. We loved the Infinity pool, very nice and serene. Food here is expensive, but you know it going into Regis. All the staff members we encountered were very friendly - important when you're on a vacation! We won't wait too long to return.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this review, October 24, 2013
Aloha wildcatm,

Mahalo for writing such a wonderful review about your most recent stay at our Resort. We are pleased to hear your stay was beyond expectations. Hearing feedback such as yours is one of the many reasons our staff takes great pride in working for the St. Regis brand and we wear our genuine "Aloha" on our sleeves. It would be our sincere pleasure to welcome you back soon.

With warmest aloha,
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Senior Contributor
41 reviews 41 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed October 19, 2013

Very beautiful view of the mountains, excellent room quality and service. Bar had excellent MeiTai. Main eye sore was the over crowded beach -seems they allow people from some sister hotel. The poolside restroom was filthy and unkempt definitely a contrast to rest of the hotel. Would recommend going to other public beaches for swimming or snorkeling.

Stayed October 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this review, October 24, 2013
Aloha Yaahooo,

Thank you for taking the time to write a review about your most recent experience at our Resort. We are pleased to hear you enjoyed the scenery and uncompromising views from the St. Regis Princeville Resort. Mother nature truly had her work cut for her when she created the North Shore of Kauai and our beautiful Makana Mountain range. Here in the State of Hawaii are beaches are open to the public and we apologize that you were not able to enjoy they area as much as you would have liked. I have shared your feedback with our Director of Operations so that we can make sure our restrooms located poolside our maintained and well kept as this is the policy of our St. Regis brand. We hope you will allow us another opportunity to demonstrate our signature hospitality and aloha.

With warmest aloha,
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Ladera Ranch, California
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 18, 2013

I recently had a wonderful stay at the St Regis in Princeville. It is an extraordinary hotel in many respects...but it does have a couple of small drawbacks (which may be like saying the Mona Lisa needed to smile more.)

The first - it's a hike from the airport. A good 45 minutes at least, so you need to rent a car. If you simply want to stay at the hotel, then a car service will do. But if you want to do anything on the island, most of it is far away. Hence the need for the car. Because there are no shuttles to anything nearby.

The second - the inside of the hotel is beautiful. The rooms are nice and the view is spectacular. The pool is wonderful. But the outside of the hotel - especially when viewed from the beach - could really use a good cleaning and/or paint job. It looks run down - not at all like a St. Regis should.

So while I'd love to give it 5 stars...I can't. Close...but not quite up to St. Regis 5 star.

Room Tip: Make sure it overlooks the ocean.
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this review, October 24, 2013
Aloha BCFE,

Mahalo for taking the time to write a review about your recent stay at the St. Regis Princeville Resort. We appreciate your acknowledgement on how extraordinary our Resort and location is. We apologize that your stay feel short of your overall expectations and we have shared your comments with our Director of Operations in hopes that we are able to have the Resort be more appealing to our future guests. We are fortunate to be a small and somewhat rural island and we manage to keep our island that way by only have one major airport. With that being said there is a long drive out to the North Shore but we hope the view and location makes up for it. It would be our pleasure to welcome you back again soon so that you may experience the lush and pristine North Shore of Kauai.

With warmest aloha,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Menlo Park, California
Top Contributor
85 reviews 85 reviews
13 hotel reviews
Reviews in 42 cities Reviews in 42 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed October 16, 2013

Aloha. What a setting. What service, knowledgeable staff, beautifully appointed room. Excellent +
I just had one of the best vegetarian meals of my life, looking at the brightest stars outside the Kauai Grill. We were celebrating my husbands birthday and our entire stay was very special.
Mahalo

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this review, October 24, 2013
Aloha Oystetravel,

Mahalo for taking the time to write a review about your recent stay at our Resort. We are pleased to hear that your stay was exceptional and we would like to wish your husband a very special birthday once again. I will make sure to share your review with the Chef at Kauai Grill. Our staff takes great pride in being able to provide the most bespoke service possible and it would be our pleasure to welcome you back to our Resort for many more celebrations in the future.

With warmest aloha,
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Chicago, Illinois
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed October 15, 2013

I recently traveled to Kauai to celebrate with friends who brought a large group for a birthday celebration and we all stayed here. After 4 days here, most of us moved down the road to the Westin, which we actually thought was better. Seriously. And I had stayed in the W Barcelona the week before and it was better.

The hotel's location can NOT be beat. And the food is excellent. The restaurant staff and front desk staff is great.

However, we dealt with many billing issues when it came to the spa and the bar. And the staff in the bar seems to be untrained, young, and unfriendly, just not St. Regis level.

The breakfast buffet was great.

Would I stay here again? Nope...but I would go down the road to the Westin in a heartbeat.

Lastly, the rooms seem very outdated. Hunter green marble and brass in the bathroom? Come on.

Also, if you have phones and such to plug in and charge, the charge strip is under the desk, away from the bed up under the desk top. Very hard to use.

We also waited one night for an hour just for ice.

  • Stayed October 2013, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this review, October 24, 2013
Aloha Divadan,

Thank you for taking the time to write a review about your recent stay at our Resort. We take all feedback very serious and appreciate your kind comments regarding the breakfast buffet and location. We apologize that the rest of your stay was anything less than exceptional and I have shared your review with our Director of Spa and Front Desk so that we may better address billing situations during our guests stay. We have also shared your concerns about the lack of knowledge and professionalism in the St. Regis bar. I have also shared your concerns about the length of time it took to get your ice from room service as this is not typical of the St. Regis Brand. We hope you will allow us another opportunity to demonstrate our signature hospitality and improvements should you return to our Resort.

With warmest aloha,
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Island of Hawaii, Hawaii
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
80 helpful votes 80 helpful votes
1 of 5 stars Reviewed October 14, 2013

The St. Regis Princeville Resort is a bastion of "foreign legion" culture occupying a stunning overlook on a hillside by Hanalei Bay on the Island of Kauai.

The hotel has serious identity problems, portraying itself in decoration and architecture as an Italian dressed in Hawai'ian accoutrements, like a rich European tourist draped in an Hawai'ian outfit.

We are locals, and wanted to have a "splurge" to celebrate 12 years of living in Hawaii, so chose the St. Regis as our destination for five days at a resort. Sadly, we found ourselves extruded through a gauntlet of hassle in this strictly segregated, (according to class), hotel.

Our status as locals, with $350/night garden view "discount" room, landed us in the top wing of the hotel. This is the St. Regis Princeville "Siberia", to the left of the lobby, with views of the tennis courts, and iron-wood forest dominating the scene.

The cocky bellhop, distinctly from the mainland, griped at me when I said I was tired and wanted to go direct to my room in an attempt to avoid his condo-salesman sales pitch about hotel amenities. (I have a keen grasp of the obvious I explained to him.) We were shown to a threadbare room that appears to have been from the late 1980's - yellowing, threadbare carpet and windows that only partially opened.

Since this was our "Big Hurrah", I asked if there was something with a small balcony to accommodate our child having a bit more room. We were led to another room with a balcony, and with a torn frayed rug, stained light shade covers and other drab that was like a gaudy old rich woman. But it had a balcony!

That night we were unable to sleep, because the second room, on the top wing of the hotel, was over and adjacent to the industrial workings of the hotel, full of beeping noises and the constant whining sound of a jet engine starting up (the boiler, I was later told.) The vent in the room also provided 30db of constant white noise, perhaps set that way in an attempt to mask the other industrial sounds permeating the walls.

The night manager, with the demeanor of a security guard, was rude when we asked for a new room in the middle of the night so we could sleep. He gave us a courtesy room, but was snide and seemed annoyed for bothering him.

The next day we were then trundled to a third room in the front of the hotel with a partial ocean view blocked by the elevator building, and directly adjacent to a noisy hallway where all guests pass on their way to the pool and beach. Still noisy. My tip money was running low from three room moves, but the bell hop appreciated the business.

So, other low-grade treatment included:

30db white noise in all three rooms from loud vent fans that can't be turned off.

Wine coolers (with room for 20 bottles) instead of refrigerators.

Small, un-insulated ice buckets require constant replenishment and delivery tipping.

Cheap motel grade coffee in room and BAD "local" coffee at restaurants.

Overpriced everything (Four tiny sushi slices, mostly rice, for $15, same price for watered down drinks at the bar..)

Bellhops and Valet staff unfriendly if you don't tip.

The obsequious manager called on me 3 or 4 times, providing further interruption, trying his best to smooth out the wrecked vacation. Sorry for him to have to preside over a dysfunctional building sorely in need of remodeling, and marginal staff for a 5-Star hotel. He was a nice man.

We are Kama'aina, locals, who were given the bums rush. If they put you on the top floor you are going to have a noisy night.

The beach is nice, pool small, entertainment is imported, foreign. The ambiance is UPTIGHT, but once you leave the hotel, the true Aloha returns. The view of the hotel from the beach looks like a French Foreign Legion fortress, buttressed again cyclones and tsunamis (tidal waves), with a sense of rich, Stalinesque architecture. Sturdy though!

They gave a few consolation prizes, too little, too late.
I did not get my $2000 worth on this one...
The bill was wrong too - had to call them to correct their errors.

Sigh... So much for a relaxing vacation. Two grand for five days of stress.

Room Tip: Stay away from the top three floors on north side because of noise coming through the walls, especia...
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  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSgarbi, General Manager at St. Regis Princeville Resort, responded to this review, October 23, 2013
Dear RoamerRandy,

First of all, congratulations for your 12 years in Hawaii and thank you for choosing the St. Regis Princeville for your celebration. I’m sorry to learn that you were disappointed with your experience at the Resort.

I would like to clarify that we are honored and very pleased to welcome Kama’aina guests or anyone that resides in the Hawaiian Islands. In fact, we have had several reviews by local residents that were very pleased with the treatment they received. I can reassure you that the location of your room is not related to the fact that you are Kama’aina. The location of your room is related to the room type you booked and the availability during the period you stayed with us. We noticed that you made your reservation on the same day of your for arrival. For higher flexibility on the room types, we suggest booking as far in advance as you can. This will allow us to provide the right accommodation for you.

Please accept my sincere apologies for the service shortfalls you mentioned. We share all the feedback we receive with our team and use it to improve the guest experience. All your comments were already brought to the attention of our leadership team and they are working diligently to avoid this to happen in the future.

I would also like to apologize for not doing a better job in explaining the décor style of our Resort and I thank you for providing us with this opportunity.

The St. Regis Princeville went through a major renovation in 2009 and prior to that we could be considered very European in style. We had marble from Italy, replicas of European statues and artwork throughout the resort. With the renovation, this interior décor style was eliminated. This allowed us to introduce a contemporary Hawaiian design more in tune with our majestic location. This includes Hawaiian original materials such as a coffered ceiling of natural woven raffia, palm-wood floors, custom built Hawaiian koa-wood tables and artifacts, as well as artwork unique to Hawaii. These materials were not present prior to the renovation.

It can also be noted the addition of several pieces of commissioned artwork to reflect the culture and people of Hawaii. Behind the front desk, one can see a beautiful painting depicting the epic mythological legend of Lohiau and Hi’iaka. At the St. Regis Bar, we have the wall-to-wall mural named “The Firebrands of Makana” telling the story of an ancient Hawaiian ceremony unique to the north shore of Kauai. A display of hand carved cedar totems located to the left of the lobby are inspired by the native tattoo patterns of Polynesia. And located in the Bay Terrace is a fine collection of Hawaiian and Early American quilts belonging to the Kauai Museum. The architectural design also includes the soaring glass panels in the lobby and restaurants overlooking the sea and the beautiful sunsets of Mt. Makana. Our guests can also discover a native forest steps from the resort’s front door. Created in partnership with the National Tropical Botanical Gardens guests can take an interpretative self-guided tour of a replicated Kauai native forest found in the mountains above Hanalei. Over 32 carefully selected plants can be viewed representing some of the rarest and endangered plants found in Hawaii.

With the renovation, we have added the Halele’a Spa, which was most recently named one of the top spas in Hawaii by Conde Nast Traveler Magazine. We have also added the Kauai Grill inspired by the Chef Jean-Georges Vongerichten, which became #1 restaurant in the Island of Kauai by the prestigious Zagat Guide. We strongly recommend trying these venues on your next trip.

Thank you for taking the time to post your comments. The St. Regis Princeville staff strives to deliver the highest level of service and takes great pride at sharing the “Aloha Spirit” that Hawaii is proudly known for. I hope you will allow us the opportunity to welcome you back in the future.

With Warmest Aloha,

Milton Sgarbi
General Manager
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Additional Information about St. Regis Princeville Resort

Address: 5520 Kahaku Road, Princeville, Kauai, HI 96722
Phone Number:
Location: United States > Hawaii > Kauai > Princeville
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Princeville
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — St. Regis Princeville Resort 5*
Number of rooms: 251
Official Description (provided by the hotel):
A 2006 AAA Four Diamond Hotel Award winner, Hawaii's St. Regis Princeville Resort offers 23 idyllic acres for rest and play. Luxurious dining, spa, swimming, and golf on the northern shore of Kauai ... more   less 
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Also Known As:
St. Regis Princeville Hotel Princeville
St. Regis Princeville Resort Kauai

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