St Regis Review
What can I say that hasn't been said already?!?! Before our trip even began, I knew the experience at the St. Regis was going to be special. I received a call from January a week before our trip - she wanted to know if we had any special request. I had booked two separate reservations: one from Hawaiian Airlines and the other directly with the hotel because my mom decided to join us on the trip. Plus, we were traveling with our 16 month old daughter. I informed January that it was my mom's first visit to the islands - she said she would have something special for my mom and my daughter. So, I expected something small but not prepared for what was in-stored for,us upon arrival.
We arrived to the hotel four hours before check-in time and was told that our rooms were available. Although we were booked on two different reservations for only mountain view rooms, both rooms were upgraded to ocean view rooms on the second floor near each other (rooms 214 & 208); my mom had a nice handbook about Kauai as a welcome gift; my daughter was given a nice welcome kit with toiletries, a complimentary baby menu we used every night, and s'mores delivered to the room the second night - we truly felt like VIPs. The customer service was very attentive - from the minute we drove up, the valets knew our name and even learned our daughter's name. By the pool, our daughter loved to play with ice, so the waiter at the pool brought over a huge bucket so she could play with it. The staff made us really feel welcomed - I don't understand the complaints of some reviewers. Granted, everyone has a story to tell but from what I've read, the negative reviews about the staff seem out of character from what we experienced.
The ocean view room was awesome - I think the rooms are kept up exceptionally well. Yes, the bathrooms are not modern and new but it's still very luxurious and for anyone to say otherwise is just nitpicking, in my opinion. However, the rooms are large and spacious - although we were upgraded, even the mountain view rooms are nice. I would recommend people book those rooms and take their chances on being upgraded - and if you're a Starwood member it is much more likely.
For the thousandth time, YES the food is expensive but this is a St Regis and not a Sheraton or Westin: a burger is going to cost $24 and a drink $15-16 a piece. I understand the gripe about parking but food? Come-on... if you want to stay at the St Regis pay the piper.
Now, parking is really the only issue I have with the hotel. If one is paying upwards of $400 a night, parking should be included particularly when there is no alternative. Either charge a resort fee that includes parking or offer it free of charge. I would understand the charge if this was a prime city location like NY, San Francisco, Chicago, Los Angeles, etc... but I see most hotels charging except the Four Seasons. I just think a little would go a long way - and charging for use of snorkeling equipment, paddle boards is also something that should be offered pending a resort fee or raise the prices of the rooms to include these amenities. So, I understand paying for parking rubs guest the wrong way when you're already paying a premium - like charging for wireless is a no no in my book when these little hotels like Hyatt Place, etc... offer it free of charge.
Overall, awesome experience - near perfection and I cannot recommend St Regis highly enough. We will be back!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.