First.... If you are looking for an action packed, activity heavy location with lots of "do it yourself", this is NOT the place!
But.... If you want a location that is off the charts in customer service and attention,the St Regis is perfect.
We spent nine days,by the second day they new our names, about us, and seemed zoo anticipate our interests (from Matt at the valet to Kristine in the Concierge or April in the Tori Richard store, fantastic). Extremely relaxing, gorgeous views, and off the chart service made our week exceptional.
I wish I knew the gentleman's name, but this really sums it up.... My wife wants ice so she sends one of the kids to get ice. They come back and report they can't locate ice (teenager's but anyway). My wife walks into the hallway and encounters one of the staff and ask for ice. He says 'It would be my pleasure to go get the ice and bring it to your room'. She says 'I don't mind, just send me in the right direction'. He says, 'But Ma'am, here at the St Regis we would prefer you relax and allow us to take care of it while you enjoy the beautiful location'. He brings ice, but whispers the location at her insistence in case she wants more (after pointing out that he is quite willing to bring more if she would like versus her walking the 10ft or so to get it).
EVERYONE at the property was equally service minded and I can. Only compliment the GM (Garbage Man) and General Manager on a fantastic property.
We will be back!!
- Official Description (provided by the hotel):
- A 2006 AAA Four Diamond Hotel Award winner, Hawaii's St. Regis Princeville Resort offers 23 idyllic acres for rest and play. Luxurious dining, spa, swimming, and golf on the northern shore of Kauai ... more less
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- Also Known As:
- St. Regis Princeville Hotel Princeville
- St. Regis Princeville Resort Kauai