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“Gorgeous setting, excellent service and priced to match.” 5 of 5 stars
Review of St. Regis Princeville Resort

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St. Regis Princeville Resort
5.0 of 5 Resort   |   5520 Kahaku Road, Princeville, Kauai, HI 96722   |  
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Ranked #1 of 5 hotels in Princeville
Portland
Top Contributor
133 reviews 133 reviews
115 hotel reviews
Reviews in 71 cities Reviews in 71 cities
430 helpful votes 430 helpful votes
“Gorgeous setting, excellent service and priced to match.”
5 of 5 stars Reviewed December 28, 2012

This is your best bet for a 5 star experience in Princeville. Other than rain and a lot of it, our stay was perfect. As Platinum SPG members we were upgraded without even requesting it to a Prince Junior Suite, a beautiful room with a gorgeous bathroom and wonderful toiletries. A butler appeared and offered a lot of personal attention and made sure we knew we could request anything we needed help with. The lobby bar had different people performing at night and we enjoyed listening to them either before leaving or returning from dinner. We did not eat at Kauai Grill. They lost Fabrice, the former French chef, the menu is the most expensive on the island and the new executive chef is a gal from down at the very common Sheraton Poipu. We also read reviews where people said they felt hungry and the portions were on the small side, so it was an easy decision to skip. The pool service during the day was prompt and efficient. Pricey, as in $16 cocktails and $20 or so for the entree items during the lunch hour. We noticed a lot of older country club types soaking up the rays and were very entertained by the people watching. There also are a lot of Westin Time Share families that invade. Technically they are to use the beach and not the pool area, as the Westin doesn't have a beach. My thought is if they want to pay Westin prices let them use the Westin. So be cautioned. You will see a Westin time share bus that comes throughout the day dropping off and picking up time share families.
The Makena Terrace breakfast buffet is fine, nothing extraordinary, except for the price. And we did not partake in the Sunday brunch which is even more eye popping. Kauai in general is known for high food prices and not necessarily quality or bang that matches the buck, so I would encourage guests who have never visited before to buckle-up and smile whenever you sign the bill. The St Regis from what we could tell runs a few dollars more for every drink or food item, but that's what comes with staying at a 5 star resort.
The workout facility seems oddly located in a room off the lobby. There are plenty of cardio machines but little in the way of weight training machines. Everything is flawlessly maintained and in good working order, but no views. It feels like you're in a large closet.
Valet was quick and exceedingly pleasant. There are no resort fees at this property, so instead they hit the guest for $30/day parking. Given the room rates, this is absolutely absurd. For great views at sunset, rooms that are flawless, excellent service, this is the place to stay. Just be prepared to pay.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (474)
Date | Rating
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English first
Winnipeg, Canada
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 27, 2012

This Hotel truly deserves it's 5 star rating. The property and grounds are fabulous and the service is amazing. Every worker makes you feel like Royalty and they provide great customer service. The view of Hanalei Bay and the start of the Napali Coast is beautiful and the hotel is built on a cliff so every room has a spectacular view.
The beach isn't the greatest for swimming but it's quiet and has easy access in certain spots. The pool and lounge area is world class.

Room Tip: You can get a better deal by pre-paying or being a AAA member. I would highly reccomend staying here...
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 24, 2012

I recently spent three nights at the St Regis Princeville. The are world class at welcoming guests and getting them settled. The front desk person was amazing ... and upgraded my room since this was the first time I was at the hotel. The views from the room were amazing. The staff was first rate. The location is beautiful and peaceful. My only disappointment was the fitness center. It was only a slight step up from a Holiday Inn. I have spent time at over 10 resorts in Hawaii and I have to say the St Regis has the poorest fitness center. Recommendation: Move the fitness center to a place where it takes advantage of the location/views rather than put in in the closed off part of the hotel and expand the equipment. With the exception of the fitness center ... this place is the best in Hawaii.

Room Tip: You MUST get a room with a view of the bay!
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  • Stayed December 2012, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 22, 2012

We visited St. Regis Princeville for our honeymoon and received an upgrade to the St. Regis Suite (with Butler Service). The entire butler team is incredible and even brought me cough drops when I had a sore throat!

The setting of this hotel is remarkable and you will see THE best sunsets on the entire island.

The quality of the food is outstanding as well and the Mai Tai's from the hotel lobby are an absolute must.

The hotel has a chill vibe so if you want a party this is not the place for you. If you want relaxation and amazing service this is definitely the place for you!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ponte Vedra Beach, Florida
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 20, 2012

We spent a week here on our honeymoon in November and as soon as we stepped out of the car we had nothing but excellent service, great views and amazing food and drinks the entire time. We stayed in a mountain/garden view and it was phenomenal. I am not sure if they upgraded us since we were on our honeymoon or if that truly was a mountain/garden view but we feel no need to upgrade when we return (hopefully sooner than later!). Our view overlooked Hanalei Bay with a glimpse of Bali Hai and the wide open ocean to the right. There was a little bit of a blocked view from the elevator building but we hardly noticed. The bell hops and valet treated us like close friends with each coming and going and offered up their secret surf and hiking spots. The cost was quite high for food and drinks (2 beers for $20 with tip) but somehow the view and service made it all ok.
Since this is a review site and not praise site; my only complaint would be for the service at the Kauai Grill. We made reservations for Thanksgiving sunset dinner months in advance to get a primo table. We arrived and the staff was running behind so we had to wait to be let into the restaurant along with 5 other parties. Our server was nice but not attentive. We were there 2.5 hours for a party of 2 and of the 5 other tables that were sat at the same time as us, all of them were paid and gone before we even received our dinner. I wouldn't hold this against the hotel though and the servers at the Makana Terrace, St. Regis bar and pool more than made up for it.
At times it was almost as though they were listening in to our conversations because as soon as we'd say "I wish they had....here" the next day it was there. Kind of eery how that kept happening but we had fun with it.

Room Tip: Room 508 (mnt/garden view) was the place to be. No need to upgrade to other rooms in our opinion.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, CA
Top Contributor
69 reviews 69 reviews
67 hotel reviews
Reviews in 63 cities Reviews in 63 cities
259 helpful votes 259 helpful votes
4 of 5 stars Reviewed December 20, 2012

The resort is located at the very end of the Princeville development, on the beach. This used to be a Sheraton before and it is apparent at places – the exterior of the building looking from the beach, elevators etc. But overall it is definitely more St Regis.
Our favorite part of the resort was:

- Location. Close to Hanalei town, on the beach etc;
- We ate at the bar one night and at Bar Acuda (Spanish tapas) in Hanalei bay town. Both great choices. If you decide to go to Bar Acuda, do make reservations. The valet also recommended The Tavern which is in Princeville and is a part of the Roy’s restaurants group. We did not eat here;
- Nice beach – nice lounge chairs – never crowded when we were there. Mostly private (there were a few non-St Regis guests but not too many). Our favorite part was ordering drinks and food on the beach;
- Nice large heated pool;
- Concierge service – one of the best I have ever seen. I interacted with two concierge during our stay and one over email prior to trip – each once excellent. The one over email was superb – I told (I think the name was Jody) the individual that we were traveling with a child and things we could do on our way from airport to resort. The recommendations I received were very tailored keeping the child in mind, which I really appreciated.

Not so nice
- We booked breakfast package. On Sundays they have brunch and so breakfast buffet is only available until 9 AM. We were told that we should get there by 8:15 if we wanted to enjoy it as they start clearing just before 9. Our other option that was initially offered was upgrade to brunch for around $30 each. I was not interested in getting to breakfast at 8:15 on vacation and neither were we interested in brunch. The guest services finally transferred me to front desk without explaining the issue to them (so I had to repeat the whole thing again which was frustrating). The front desk person said the same thing. I asked for the duty manager and after sometime received a call from the F&B manager who said they offer an ala carte breakfast on Sundays for breakfast packages and we can order anything that would otherwise have been in the buffet. This option, of course, was completely fair and acceptable. One should not have to talk to 3 different people to know all their options.
- Parts of the hotel feel more Sheraton than St Regis.

Overall, I would recommend this resort in a heartbeat and try to book a rate that includes breakfast assuming the difference is not more than $30 to $40 for 2 individuals, compared to non-breakfast rate.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed December 20, 2012 via mobile

A few friends and I celebrated one of our birthdays here the week of Thanksgiving. My first moment of awe was the moment I laid eyes on the ocean from the wide, grand lobby area and then to see it again outside my hotel room. Drop-dead gorgeous. The premium ocean view room I had was tastefully appointed, with very soft high thread-count linens, a seating area that included a window seat to look at that incredible view, and a spacious marble-clad bathroom with great toiletries that I'd use again and again. The staff here is incredibly friendly and helpful-that Aloha spirit? They made each of us feel really special. Finally, the daily breakfast out on at the Makana Terrace is the absolute way to start a perfect day. The food is very good, and couple that with the environs, the views, and you've got a winner. I see why this resort remains rated #1 in Princeville. It's paradise within paradise.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about St. Regis Princeville Resort

Address: 5520 Kahaku Road, Princeville, Kauai, HI 96722
Phone Number:
Location: United States > Hawaii > Kauai > Princeville
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 hotels in Princeville
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — St. Regis Princeville Resort 5*
Official Description (provided by the hotel):
A 2006 AAA Four Diamond Hotel Award winner, Hawaii's St. Regis Princeville Resort offers 23 idyllic acres for rest and play. Luxurious dining, spa, swimming, and golf on the northern shore of Kauai ... more   less 
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Also Known As:
St. Regis Princeville Hotel Princeville
St. Regis Princeville Resort Kauai

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