The resort is located at the very end of the Princeville development, on the beach. This used to be a Sheraton before and it is apparent at places – the exterior of the building looking from the beach, elevators etc. But overall it is definitely more St Regis.
Our favorite part of the resort was:
- Location. Close to Hanalei town, on the beach etc;
- We ate at the bar one night and at Bar Acuda (Spanish tapas) in Hanalei bay town. Both great choices. If you decide to go to Bar Acuda, do make reservations. The valet also recommended The Tavern which is in Princeville and is a part of the Roy’s restaurants group. We did not eat here;
- Nice beach – nice lounge chairs – never crowded when we were there. Mostly private (there were a few non-St Regis guests but not too many). Our favorite part was ordering drinks and food on the beach;
- Nice large heated pool;
- Concierge service – one of the best I have ever seen. I interacted with two concierge during our stay and one over email prior to trip – each once excellent. The one over email was superb – I told (I think the name was Jody) the individual that we were traveling with a child and things we could do on our way from airport to resort. The recommendations I received were very tailored keeping the child in mind, which I really appreciated.
Not so nice
- We booked breakfast package. On Sundays they have brunch and so breakfast buffet is only available until 9 AM. We were told that we should get there by 8:15 if we wanted to enjoy it as they start clearing just before 9. Our other option that was initially offered was upgrade to brunch for around $30 each. I was not interested in getting to breakfast at 8:15 on vacation and neither were we interested in brunch. The guest services finally transferred me to front desk without explaining the issue to them (so I had to repeat the whole thing again which was frustrating). The front desk person said the same thing. I asked for the duty manager and after sometime received a call from the F&B manager who said they offer an ala carte breakfast on Sundays for breakfast packages and we can order anything that would otherwise have been in the buffet. This option, of course, was completely fair and acceptable. One should not have to talk to 3 different people to know all their options.
- Parts of the hotel feel more Sheraton than St Regis.
Overall, I would recommend this resort in a heartbeat and try to book a rate that includes breakfast assuming the difference is not more than $30 to $40 for 2 individuals, compared to non-breakfast rate.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.