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St. Regis Princeville Resort: Traveler Reviews

5.0 of 5
5520 Kahaku Road, Princeville, Kauai, HI 96722
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St. Regis Princeville Resort
Ranked #1 of 4 hotels in Princeville
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1,092 reviews from our community

Traveler rating
    742
    185
    90
    47
    28
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Families
224
 
Couples
723
 
Solo
20
 
Business
37
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Chicago, Illinois
2 reviews
16 helpful votes 16 helpful votes
“Romantic Dinner Waste of Money and Bad Planning”
2 of 5 stars Reviewed November 29, 2012

I recently had a romantic dinner in one of the private cabana's along the beach to propose to my now fiance. Let me start off by saying the view is amazing. However there were a couple things I was very disappointed with. First of all, I had pre-ordered a special bottle of wine that had a lot of significance to us as a couple. They billed me for the bottle a few weeks before I arrived and I called to confirm they had it a couple days before the dinner(this was a hassle in itself because I could never get ahold of the catering planner and she didn't call back, I ended up calling 5-6 times before getting ahold of them). They said they had it and everything was ready to go. Unfortunately, when I arrived for the dinner they tell me they don't have it and give me the wine list to pick out one of their bottles. This really upset me even though I had to play it off like it was no big deal because I didn't want to ruin the mood for my proposal. The next thing I was disappointed with was the sub-par food. When you are paying close to $1,000 for a dinner you expect the food to be great. The food was no better than your local $15 per plate restaurant. Luckily I proposed early on and my fiance was too distracted by the ring to eat most of her food. All in all I would NOT recommend the Romantic Dinner at the St. Regis to anyone.

Stayed November 2012, traveled as a couple
Was this review helpful? Yes 11
Ask Jason L about St. Regis Princeville Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Regis Prince... M, - at St. Regis Princeville Resort, responded to this review
December 13, 2012
Aloha Jason L,

Thank you for taking the time share feedback about your most recent experience. We apologize that your Romantic Dinner was anything less then exceptional. Bringing these details to your attention allow us to improve and I have shared your comments with the Director of Romantic Dinners. We understand the importance of making sure all the details of your surprise engagement are perfect and we sincerely apologize for the unacceptable service. We hope you will allow us another opportunity to demonstrate our signature hospitality for which the St. Regis Brand is known.

With warmest aloha,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
“amazing location, even better staff”
5 of 5 stars Reviewed November 28, 2012

ok so the views here are breathtaking, and the facilities and food very good, the rooms as you would expect for a hotel of this calibre, but the stand out is the friendliness of the staff - we have never experienced staff at a major hotel or resort who are so genuinely friendly and busting to make your experience optimal. In the end, this made for such a relaxing get-away. Would return in a heartbeat.

Room Tip: ocean views to die for - even for an Australian
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask robobie-bertieb about St. Regis Princeville Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this review
December 4, 2012
Aloha Robobie-bertieb,

Mahalo for taking the time to write such a wonderful review. Our staff has a commitment to each and every guest to create a discreet experience of bespoke service. We are pleased to hear your stay was beyond expectations. It would be our pleasure to welcome you back for many years to come.

With warmest aloha,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Top Contributor
50 reviews 50 reviews
42 hotel reviews
Reviews in 38 cities Reviews in 38 cities
63 helpful votes 63 helpful votes
“Perfect Stay in Hanalei/Princeville”
5 of 5 stars Reviewed November 25, 2012

We used points/cash option and spent 3 nights at the St. Regis in Princeville. About a 30 minute walk on the beach/trail to Hanalei bay, we were able to surf twice a day and spent the rest of the time enjoying the chairs pool/beach side. Super nice and informative staff across the board. Gorgeous views from the room. We'll definitely be back!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask quesofundido about St. Regis Princeville Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this review
December 4, 2012
Aloha quesofundido,

Thank you for taking the time share feedback about your most recent stay at the St. Regis Princeville Resort. We truly value our SPG members and are pleased to hear you were able to visit us while using your hard earned points. Hearing feedback from our guest such as you is one of the many reasons our staff members are so proud to be a part of the St. Regis. We look forward to welcoming you back to our Resort for many years to come.

With warmest aloha,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
FlagstaffAZ
Top Contributor
71 reviews 71 reviews
24 hotel reviews
Reviews in 28 cities Reviews in 28 cities
51 helpful votes 51 helpful votes
“My favorite resort, relaxing, excellent service,great snorkeling”
5 of 5 stars Reviewed November 24, 2012

This is my all time favorite hotel. The view alone is breath taking. I love eating muffins and hot chai on their balcony early in the morning. Or going out at night time to see the stars and the moon reflex on the ocean. They offer smores down on the beach on certain nights. The snorkeling on the beach is the best on Kauai. Lots of colorful fish. They have three hot tubes which is nice after being in the ocean to warm up. I like how it is not too hot for kids to warm up and to have their own hot tub. They have a great one foot pool area for the little little ones. They offer kayaking which we did to Hanalei Bay bridge $40/hr for all three of us. Turtle also can be found. Good signal internet - free to guest. Valet is part of the resort fee, very friendly and offer waters for your trips. Beach towels hand delivered to your beach chair. The service is excellent. Of the value of Sheraton vs St. Regis, here is the better value for you will pay $$ for ocean view there. You are close to the lighthouse, Hanalei (Saturday's farmers market), caves. Couldn't see paying $21 for a burger when Bubba's is $35 for all of us with shakes. Go to the south end of Kauai for more boogie board waves.

Room Tip: We have stayed on the 7th floor and love the view from our room. I think almost any room would be f...
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask FlagstaffAZ1 about St. Regis Princeville Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this review
December 4, 2012
Aloha FlagstaffAZ1,

Thank you for taking the time to write a review about your most recent stay at our Resort. Our exquisite atmosphere and uncompromising service makes us a truly unique destination and we appreciate your acknowledgement. Being able to enjoy a morning sunrise or a spectacular sunset along the North Shore of Kauai is truly a memorable moment and it would be our pleasure to welcome you back in the near future.

With warmest aloha,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Draper, Utah
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Beautiful Perfection”
5 of 5 stars Reviewed November 23, 2012

If your desire is to spend a perfect vacation in Hawaii, then you must travel to Kauai and treat yourself to an incredible experience by staying at the St. Regis Princeville Resort. From the breathtaking views, magnificent accommodations, outstanding food to the professional - very friendly - staff, there is no finer experience in the world. The St. Regis is simply a little piece of heaven here on Earth.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 4 more reviews by Craig F for Princeville
Ask Craig F about St. Regis Princeville Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this review
November 27, 2012
Aloha Craig F,

Thank you for taking the time to write such a wonderful review about our Resort. We truly appreciate your endorsement and it would be our pleasure to welcome you back in the near future.

With warmest aloha,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about St. Regis Princeville Resort

Also Known As:
St. Regis Princeville Hotel
St. Regis Princeville Hotel Princeville
St Regis Princeville Hotel
St Regis Princeville Resort
Princeville Resort
St. Regis Princeville Resort Kauai
Address: 5520 Kahaku Road, Princeville, Kauai, HI 96722
Phone Number:
Region: United States > Hawaii > Kauai > Princeville
Amenities:
Bar/Lounge Beach Business Center Fitness Center Kids Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotels in Princeville
#1 Family Hotels in Princeville
#1 Romantic Hotels in Princeville
#1 On the Beach Hotels in Princeville
#1 Luxury Hotels in Princeville
Price Range: $$$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
A 2006 AAA Four Diamond Hotel Award winner, Hawaii's St. Regis Princeville Resort offers 23 idyllic acres for rest and play. Luxurious dining, spa, swimming, and golf on the northern shore of Kauai ... more   less 
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