We just returned from our honeymoon in Kauai. We spent the first five days at the St. Regis and four days at the Grand Hyatt in Poipu (separate review there). Hands down St. Regis was the best vacation we have had at any hotel or resort. The location is perfect, the view of Hanalei Bay is mesmerizing, magical and serene. The hotel has a near 360 degree view from the lobby and various terraces that is breathtaking. The North Shore of Kauai is so beautiful, special, magical and the St. Regis is the perfect compliment. Personally, I've only stayed in condos in Kauai in the past but after this stay, we will return to the St. Regis.
We had a room on the 7th floor with a view of the bay. The upper floors (6th, 7th, 8th, 9th and 10th) are the best particularly those on the west side of the floors which face the ocean) but its hard to think that there is a bad room in the place. Aside from the location and the views, what makes the St. Regis so incredibly special and memorable is the service. Wow. From the moment we checked in to our departure, the service was superb. Everyone greets you, everyone looks out for you, everyone is polite, everyone asks if they can help you with anything and mean it, and you will be able to tell instantly. It feels so good to feel at ease and relaxed. No stress no struggle no tension at dinner or with reservations or your room. The service alone is worth it. And not only are they attentive and polite, but everyone there knows the Island. Most of their staff struck me as locals (people who grew up there) or people who lived on Kauai for at least 10 years. They all have great rec. for beaches, food, tips on weather, the people at the pool warned us about rough weather and not to go out snorkeling the day before. They are all trained to inform guests for the best spots and also to look out for their welfare.
Each morning you get an update on the weather. The Starwood Desk next to the concierge called us the day we arrived and welcomed us. They had a sweet little gift for us and gave us a bunch of info on restaurants, boating tour info, helicopter tour info which we asked for. Their tips were great and very direct. That's one of the things I truly appreciated. They speak from experience and tell you what they experienced and what you may like or dislike. I never felt pushed. They were always honest and for that reason, we trusted them and will return. One ex. is I asked about different Napali boat tours and the person I spoke on the phone with gave me a head's up about one company that included a visit near the privately owned island of Niihau. She said it took 2.5 hrs. to cross the channel there and that is was rough. I was so grateful - had I booked that trip I would have been very seasick. I have them to thank for the additional info. They go the extra step. If you've stayed at a hotel that had poor service (particularly one you have paid a lot for) you will appreciate what I mean.
Every morning we had our included breakfast on their restaurant terrace. Morning rainbows were typical. Birds singing, surfers in the distance, sweet warm air. Its just perfect. And romantic. The pool area is so nice, the chairs, the towel service, drinks if you want them. Its all perfect. The hotel was quite full so when we wanted a late check out they did their best to accommodate us with a spa pass so that we could hang out at the pool (at our request) and grab a shower before we left. With all the sightseeing we did we wanted a little pool time!) and they were understanding of that. Our room was well-appointed, clean, elegant with a nice sized bathroom with large bathtub that looked into the bedroom (there is a switch that you can hit that makes the glass opaque).
They give you towels and water each time you leave for the day. If you are looking for a special time to treat yourself, for a romantic getaway or celebration or you are just someone with great taste who can afford it, the St. Regis is THE place to stay in Kauai. We did not have dinner in any of the restaurants or order room service only because we found some great restaurants to eat at in Hanalei (Bar Acuda and the Dolphin for sushi - order the yellowtail) and a great lunch spot in Kilauea (Kilauea Fish Market) not to mention Banana Joe's for fresh fruit smoothies and fruit. If we had stayed even one extra day, we would have made it to their restaurant and/or had room service. How could it not be terrific?
Despite the size of the hotel you are made to feel very special and it all feels so intimate. We were sad to leave! We will be back again. By the way, a tip to all: we booked through Costco. The advantage is that for the price (which is not much different than booking directly), there are a few extras that are included which you would otherwise have to pay additionally for like valet parking ($30 per day), continental breakfast (juice, toast, cereal, coffee) and an ocean view room). We are just so pleased. St. Regis is fabulous at what they do and we cannot wait to return. Best wishes to everyone out there planning a trip to Kauai! Thank you St. Regis Kauai and staff, you made our trip an amazing one.
THANK YOU ST. REGIS FOR A BEAUTIFUL HONEYMOON