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“Short but very sweet” 5 of 5 stars
Review of St. Regis Princeville Resort

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St. Regis Princeville Resort
5.0 of 5 Resort   |   5520 Kahaku Road, Princeville, Kauai, HI 96722   |  
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Hotel amenities
Special Offer
5th Night Free/Breakfast
Ranked #1 of 4 Hotels in Princeville
Certificate of Excellence
Whistler, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Short but very sweet”
5 of 5 stars Reviewed November 13, 2012

My husband and I recently had the pleasure of staying at this property. I booked this trip to celebrate my husband's 50th birthday. The property is amazing but the staff are what truly make the stay so incredible. Our arrival was flawless and made us feel very special. Both check in by the Front Desk and Bellman was hospitable and informative. The team showed their passion and really engaged us.

Unfortunately, we had to cut our trip short as my mother in law was hospitalized. We really need to commend the team. While it was a difficult and emotional time for us, everyone at the hotel really went above and beyond to assist us. Uyalani (sorry if I misspelled) at the front desk was so compassionate and helped take the worries away. Her assistance was greatly appreciated. Victoria from the concierge helped to cancel our activity bookings without hesitation and again put us at ease.

A big heartfelt thank you to the St Regis team for a brief but memorable stay. We really appreciate all that the team did to assist us with our early departure. We look forward to coming back to enjoy a vacation at the St. Regis.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this review, November 27, 2012
Aloha tlefkovi,

Thank you for taking the time to share feedback about your most recent stay at the St. Regis Princeville Resort. On behalf of the entire St. Regis staff we would like to wish your Husband a Happy 50th Birthday and we also send our condolences regarding your mother in law. We hope that everything is well and it would be our pleasure to welcoming you back soon to experience all aspects of the St. Regis Princeville. Our staff has a commitment to each and every guest to create a discreet experience of bespoke service. We look forward to welcoming you back soon.

With warmest Aloha,
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2,023 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (631)
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English first
Washington DC
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed November 12, 2012

We stayed at the St. Regis for our first trip to Kauai and wonder why one would choose any other high-end accommodations on the island. We had a five-star experience: the food and cocktails were wonderful, the view was amazing, the room was very clean and comfortable, and the staff was amazingly helpful. They greeted us by name and accommodated our every wish from bag-carrying to great recommendations on off-property dining, helicopter tours, traffic advice and hiking trails. We did not need the concierge because the staff was very accurate with their directions and recommendations. As posted by another traveler, the fitness center is disappointing, but with so many hiking trails, walking paths and other activities nearby (golf, kayaking, stand-up paddling), who wants to spend their time in a fitness center?! We look forward to returning to Kauai and the St. Regis as soon as we can!

Room Tip: Higher floors have the best views.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this review, November 27, 2012
Aloha Virginia2go,

Thank you for taking the time to write a review about your most recent stay. We are pleased to hear you enjoyed your first trip to the "Garden Island" of Kaua'i. Our exquisite atmosphere and uncompromising service makes us truly a unique destination and it would be our pleasure to welcome you back for many years to come.

With warmest Aloha,
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Miami, Florida
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 12, 2012

Great rooms, unparalled view, and wonderful staff make for a memorable vacation. Duane at valet was most helpful each morning on our way out for golfing, hiking or snorkeling. However the food is awful. My first morning I was served cold waffles twice. My first dinner at the bar (wanted an informal dinner after flying 10 hours) was a $24 hamburger that was not as good as bad fast food. It is amazing that the staff is aware of this problem and therefore we ate in Hanilee every night. This was not always convenient as some nights we would have enjoyed dining at the hotel. We actually noticed many guests bringing food in their rooms for dinner. But for the food the stay was fantastic.

Room Tip: A view of the bay and mountains at sunset cannot be matched.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this review, November 19, 2012
Aloha CraigS,

Thank you for taking the time to share feedback about your most recent stay at our Resort. We are disappointed that your stay was anything less than exceptional. Bringing these details to your attention allows us to improve and I have shared your comments with our Executive Chef and Food and Beverage Management. We hope you will allow us another opportunity to demonstrate our signature hospitality, for which the St. Regis brand is known,

With warmest aloha,
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Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed November 11, 2012

Nicely upgraded since we were here on our honeymoon 15 years ago. Starwood has definitely taken this property to the next level.

The location and views are about as good as it gets, the pool and breakfast are amazing. The walking path around the golf course to the village is a great way to start the day and there is plenty to do on the island.

Unless you really need a car, I would advise using the shuttles or a taxi service as there is a $30 overnight parking fee

If you decide to play the Prince Course, bring lots and lots of golf balls, lol

Stayed November 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this review, November 16, 2012
Aloha Tradtrav,

Thank you for taking the time to share your experience about your recent stay at the St. Regis Princeville Resort. We are pleased to have you return to our Starwood property and a lot has changed in 15 years. Our exquisite atmosphere and uncompromising service makes us a truly unique destination and we appreciate your acknowledgment. It would be our pleasure to welcome you back for many years to come.

With warmest aloha,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Meadow Vista, California
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed November 11, 2012

This was our first trip to Princeville sine the hotel's remodel and rebranding. The service and staff were delightful. The valet staff at the door was particularly exceptional, with recommendations for e erything from yoga to beaches to restaurants. With these people in the first line of contact, they don't need the concierge.

As a traveler, though, it is hard to deal with the constant need for tipping. I would prefer that a reort like this give guests an envelop to type everyone when they leave.

Room Tip: Fourth floor reduces elevator time.
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this review, November 16, 2012
Aloha Phaniefield,

Thank you for taking the time to share your feedback about your most recent stay at our Resort. Our staff is skilled at recognizing and anticipating the needs of our guest and we are pleased to hear the Valet Staff was able to assist you in more ways then one. Hearing comments from guest such as you is one of the many reasons our staff members are so proud to be a part of The St Regis Brand. I have also shared your feedback with our Management team regarding tipping so that we may improve our Resort. It would be our pleasure to welcome you back to our Resort for many years to come.

With warmest aloha,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
AZ
Level Contributor
94 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed November 9, 2012

A great hotel. Beautiful location and accommodations. Secluded, serene and luxurious. Ideal for couples...so romantic. Never feels crowded. Always feel special. Mostly occupied by couples...seldom see families or children. Service is fantastic! The only negative would be the fitness center which is small and poorly equipped...doesn't match up to what you would expect of a property in this category.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this review, November 16, 2012
Aloha Atlantabluemoon,

Thank you for taking the to write a review and for choosing the St. Regis Princeville Resort for your Hawaiian getaway. Breakfast in considered the most important meal of the day. Our world class culinary team enjoys creating delectable meals that delight every palate. We truly appreciate your feedback and endorsement of our Resort. Hearing feedback from guest such as you is one of the many reasons our staff members are so proud to be a part of the St. Regis. We look forward to welcoming you back to Hawaii's quintessential address.

With warmest aloha,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed November 8, 2012

Rooms:
The views......SPECTACULAR. We even had a view from our bathroom (junior suite). Definitely luxury

Service:
Extremely good everywhere.

Food:
Breakfast buffett is amazing (we had it included in our rate) and the Sunday Brunch is AWESOME. We tried most of the restaurants Kauai Grill and Makana Terrace. Both were very good.

Pool/HotTub:
Excellent

Beach:
Great, it is small and the pool is more the place to be but there is service at the beach also.

We loved that the resort was not too big, and in a BEAUTIFUL part of Hanalei Bay. The only con is is is EXPENSIVE! But if you can afford to do it go for it!

Room Tip: Junior Suite was AMAZING.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this review, November 19, 2012
Aloha Atlantabluemoon,

Mahalo for the gracious review. On behalf of the St. Regis Princeville Ohana (family) we would like to personally thank you for taking the time share your feedback about your most recent stay. We agree that the Prince Junior Suites offer some of the best views and amenities that one could receive while staying at our Resort. The added touches such as Butler service and Remede amenities are some of the few perks that make the rooms exceptional. We are pleased to hear you enjoyed every aspect of your stay and we look forward to welcoming you back for many years to come.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about St. Regis Princeville Resort

Address: 5520 Kahaku Road, Princeville, Kauai, HI 96722
Phone Number:
Location: United States > Hawaii > Kauai > Princeville
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Princeville
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — St. Regis Princeville Resort 5*
Number of rooms: 251
Official Description (provided by the hotel):
A 2006 AAA Four Diamond Hotel Award winner, Hawaii's St. Regis Princeville Resort offers 23 idyllic acres for rest and play. Luxurious dining, spa, swimming, and golf on the northern shore of Kauai ... more   less 
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Also Known As:
St. Regis Princeville Hotel Princeville
St. Regis Princeville Resort Kauai

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