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“We would have liked to stay longer” 5 of 5 stars
Review of St. Regis Princeville Resort

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St. Regis Princeville Resort
5.0 of 5 Resort   |   5520 Kahaku Road, Princeville, Kauai, HI 96722   |  
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Ranked #1 of 5 Hotels in Princeville
Sacramento
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“We would have liked to stay longer”
5 of 5 stars Reviewed September 29, 2012

We recently spent a week at the St. Regis with our 3 year old son. We had a great time and enjoyed the hotel a lot. The best part for us was the fact that the hotel has a beach that is only a few steps away from their swimming pool. This way, we could get into our beach chairs (with umbrellas to shade from the sun) each morning for a day of ocean swimming, snorkeling, reading, pool swimming, kiddie pool playing and Jacuzzi. Here are some other things we liked:

Pros:
1) Good and friendly service, especially from the valet, housekeeping, and the beach and pool staff
2) Beautiful lobby with a large and sophisticated bar with nightly entertainment
3) The hotel smells good
4) Amazing location with beautiful views from the rooms, the pool/beach, and the dinning/breakfast terrace
5) Many activities for kids are included (lei making, sand castle building, s’mores at night, tide pool exploration, etc.)
6) Great beach with good swimming and snorkeling
7) Rooms have an empty wine refrigerator and an optional small refrigerator for your own drinks/food
8) Water bottles are complementary at night in the room and from the valet for the road when you get your car
9) Close proximity to Hanalei and Kilauea

Cons:
1) The hotel shows its age. We saw many stains in the room, on the beach furniture and the building, as well as scuff marks and dings on the doors, furniture and other fixtures. This would have bothered me a great deal more if it would have been due to cleanliness issues. We think that was not the case though and instead it’s simply due to the fact that the hotel is not new. Eventually, they will have to renovate.
2) We upgraded our continental breakfast for $20 per person to the buffet. The buffet was ok, but the eggs Benedict were always cold and the egg white omelet tasted bitter. Overall, the buffet was nothing special, even though the view and service were great.
3) Food is quite pricey. The pool restaurant charges $20 for a burger, $10 for a beer, $20+ for a salad and $15 for a mixed drink. We liked the food, but it was definitely on the high side

We enjoyed our vacation at the St. Regis and look forward to a return visit!

Room Tip: Rooms on the first floor behind the swimming pool have a terrace and pool/ocean views. The more you...
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  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Regis Prince... M, - at St. Regis Princeville Resort, responded to this review, October 1, 2012
Aloha Elmacero,

Thank you for taking the time to write such a wonderful review about your recent stay at the St. Regis Princeville Resort.Our staff truly takes pride in providing service that is beyond expectations. Hearing feedback from guests such as you is one of the many reasons our staff members are so proud to be a part of the St. Regis. I have shared your comments about the condition of our rooms and property, bringing these details to our attention allows us to improve. We look forward to having you return for many years to come.

With Warmest Aloha,
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1,726 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (526)
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Woodbridge, New Jersey
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 28, 2012

The St. Regis Princeville was incredible. Everyone was friendly, professional and very accommodating. My wife and I switched hotels while on Kaua'i so we did not tell the St. Regis that we were honeymooners, but I am sure if they knew that in advance, we would have received above and beyond treatment. The view from our 2nd floor ocean front room was enough of an incentive to not ask for a single thing extra.

We are big ocean people so we really enjoyed snorkeling. The beach is narrow and the sand is rough but the sea life is worth it. We swam with tons of fish and turtles and explored black crabs on the rocks. The coral is pretty much all over and just steps away from shore, so we suggest renting a boogie board if you snorkel out to the buoy. It will help in the shallow areas where your knees can drag.

We also enjoyed our spa time and couples massage. The atmosphere was relaxing and the place was so clean you could probably eat a steak off the floor. We were able to choose preferences on music and massage oils, which was a nice change of pace- catering to the customer. After the massage we were told we had full use of the facility (sauna, gym, steam room, sick showers) till 7p.

We also received a refreshment of hot tea and butter/sugar cookies after our massage. The cookie part was a def plus for my wife since cookies are her favorite dessert. It's funny, you would think finding a good cookie on Hawaii would be easy- not so much.

I would say the only thing we felt was not worth the time or expense was the Thursday night "luau/show." We didn't know the price before booking, but we ball-parked it around $100 per person... we were a little off. It turned out to be a $300 buffet style meal. The entertainment was nice, but we were eaten alive by mosquitoes and the food was just so-so. We barely are our cost in food (we know funds go to the entertainers) and the desserts were not up to par for a $300 dinner/show meal. The Dolphin (10 min down the road) was a better meal.

While you stay here take advantage of everything you can and def check out the Na Pali coast. Even if you don't hike to the hidden beaches, it's def worth seeing. Also, pack the appropriate gear if you plan to hike.

Lastly, if you make it to the south side of the island by Piopu, check out Josselin's Tapas Bar and Grill (by the Sheraton) and Red Salt in the Koa Kea- best food that we ate on Kaua'i. Josselin's was hands down amazing.

Room Tip: Ocean view.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Regis Prince... M, - at St. Regis Princeville Resort, responded to this review, October 1, 2012
Aloha Jason G,

Thank you for taking the time to write such a wonderful review about your recent stay at The St. Regis Princeville Resort. Our staff has a commitment to each and every guest to create a discreet experience of bespoke service. The combination of elegant decor and exquisite amenities such as our Halelea Spa creates an atmosphere perfect for couples seeking for a restful and captivating getaway. We hope you will allow us another opportunity to welcome you back in the future.

With Warmest Aloha,
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LONDON, ENGLAND
Top Contributor
134 reviews 134 reviews
86 hotel reviews
Reviews in 89 cities Reviews in 89 cities
154 helpful votes 154 helpful votes
4 of 5 stars Reviewed September 28, 2012

This was our second stay at this hotel, which commands the best position on the North Shore of Kauai. The best features of this hotel are immediately visible upon arrival: the view and setting is spectacular and, in my opinion, one of the most enchanting and haunting tropical views in the world. The hotel looks across the beautiful and unspoilt Hanalei Bay to the peaks beyond and in particular Makana Mountain, also known as Bali Hai. On a good evening the sunset is outstanding, especially when viewed from the lounge or terraces of this hotel. As one person said to me, this place really looks as good as your screen-saver!
Also exceptional is the remodelled pool area, which was totally recreated when this hotel was transformed from a Sheraton to a St Regis a few years ago. The pool is a beautiful creation, with enough loungers well-spaced around it, with lawns and a sandy beach below. There are also a few quiet areas further along the shore, or you can simply walk out along a normally quiet public beach and paddle, swim or surf in the sheltered bay.
That’s the outside; the problem is that the building doesn’t live up to it. This is basically a concrete-construction Sheraton, built in 1985 – in the era of big scale high ceilinged public roomed hotels. That was when the emphasis was on the public spaces rather than private spaces. Although it was closed and remodelled in 2009, the original structure remained intact. The rooms are of Sheraton proportions, not overly large (for the price) and very importantly all lack a balcony. That’s right – NO BALCONIES! The best you can do from your Ocean View room is to watch the ocean from the window - very disappointing. They have nice bathrooms, but that hardly makes up for the inability to enjoy a sunset cocktail on your own terrace.
The interior of the hotel has a mixture of refined touches tacked onto the original bold but budget Sheraton format. The two main indoor restaurants are located under a double height area, which, with the rather gloomy lighting at night, makes them somewhat depressing. The menu is passable, nothing fabulous. You can dine outside on the restaurant terraces, which by day would be spectacular. But they are closed for lunch! You may enjoy breakfast or dinner only and the Kauai Grill is closed some nights, leaving you precisely one restaurant to choose from. Not very 5-star.
The poolside bar/restaurant has a very limited menu which will serve you a snack or a burger but not anything more, while the Deli Shop in the hotel has no sandwiches left by lunchtime and closes at 3pm.
A highlight for many is the St Regis bar, which has panoramic windows and a real terrace from which to watch the sunset. That’s when everyone gathers and there is often some musical entertainment during the early evening. Cocktails and snacks are served, along with the ubiquitous Sushi.
However, due to the above mentioned restaurant limitations, after sunset the Parking Valets are kept very busy by the mass exodus of guests from the hotel, all searching for more varied and creative dining options. It baffles me why the Management don’t recognise that this hotel is crying out for an informal mid-priced restaurant which would run through the evenings.
Service at this hotel is generally good. They gave us a late check-out and changed the room which we were first offered. The Parking Valets were very good and there was nobody who really let down the service. The servers in the restaurants seemed better in the mornings than evenings, but that might just have been our luck.
In summary this place is in a heavenly spot, but suffers from its heritage and a decided lack of imagination on the culinary front. The prices are from medium-high all the way to sky-high in the big suites. I question if an Ocean View is really worth the extra, having no balcony.
I say, go here for the fantastic setting, pool and beach, but don’t expect too much in the dining department.

Room Tip: Take a B&B mountain view for best value
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Regis Prince... M, - at St. Regis Princeville Resort, responded to this review, October 1, 2012
Aloha Toofastcat,

Thank you for taking the time to write a review about your recent stay. While we are disappointed that your stay was anything less than exceptional, we appreciate your loyalty and acknowledgment of our wonderful views, scenery and pool area. Your feedback will be shared with our management regarding the lack of dining options throughout the day, bringing these types of details to our attention allows us to improve and we hope you will choose the St. Regis Princeville again in the future so we may demonstrate our bespoke service and hospitality.

With Warmest Aloha,
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Pacifica, California
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 27, 2012

Upon check in and to checkout, the experience is phenomenal. Upon entry into the hotel, you are greeted with a warm welcome from staff who strive to provide the most comforting experience on your holiday. You will come across staff who will consistently greet, acknowledge and most importantly provide you any assistance if you are in need. Aside from the excellent customer service, the location is like no other, nestled in the middle of Hanalei Bay with a breathtaking view as you enter the lobby for check in. It's quite a first impression. If you are celebrating an anniversary, birthday or any special occasion, I would choose this establishment without question. You often hear of "Service with a Smile" however this place takes it a step further where it becomes "service with a smile and a genuine desire to provide the most excellent experience" Special thanks to Noel and his staff, for this hotel stay was the highlight of our trip to Kauai.

Room Tip: expect to pay top dollar, however the services, amenities, dining, etc are high end and premium for...
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Regis Prince... M, - at St. Regis Princeville Resort, responded to this review, October 1, 2012
Aloha BriannElaine,

Mahalo (Thank you) for the gracious review. Our staff truly takes pride in providing service that is beyond expectations. Hearing feedback from guests such as you is one of the many reasons our staff members are proud to be a part of the St. Regis Brand. "Service with a smile and a genuine desire to provide the most excellent experience" is what we strive for everyday. We look forward to welcoming you back to our resort for many years to come.

With Warmest Aloha,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
1 review
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 26, 2012

We came to the St Regis to celebrate our 15th anniversary and brought our 3 year old. Beautiful drive from the airport and spectacular view approaching the Princeville grounds. We were pleasantly surprised to found out we were upgraded to an Ocean View walkout to the pool. May have been the perfect room for us. However, although we may have been in the most beautiful place in the world with a perfect room there were drawback to our stay. First we had to call the front desk numerous times to get our room cleaned and for daily coffee service. It wasn't until the 4th call for coffee did they tell us coffee needed to be requested as it wasn't part of normal service. Also, not a great place for a 3 year old. $18 grilled cheese for lunch and no restaurant open at night for a family friendly environment. During our stay there were 4 weddings and at times it felt if you weren't part of a wedding party you were and afterthought. Also, we went to
Go see the Westin to see if we wanted to buy into star wood time share but were asked to leave since we weren't staying there. We told them we were star wood gold and staying at the St Regis and they told us the property was for registered guest only...BUT throughout the week the St Regis pool had several Westin guests lounging and drinking and swimming in the St Regis pool and getting full service. Good deal to pay Westin prices and use the St Regis all day. We've been to Hawaii 10 times and have stayed at 4 and 5 star resorts each time, but this one was not impressive as far as service. Best View on the islands, best lobby, great sunsets. Poor service and not child friendly. Come to Princeville with kids, stay at the Westin , use the St Regis facilities. Next time...wailea or kanapaali.

Room Tip: 1st floor walkout to pool with unobstructed view of the Bay.
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  • Stayed September 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Regis Prince... M, - at St. Regis Princeville Resort, responded to this review, October 1, 2012
Aloha 361roomwithaview,

Thank you for taking the time to share your feedback about your most recent stay. We pride ourselves in providing a flawless experience for our guests that surpasses expectations. Clearly from the details you have provided, we fell well below our standards of service, and for this we apologize. Your feedback will be shared with the housekeeping department to remind them of our continued efforts in being proactive and timely with all of our guest's requests. We do appreciate your kind comments about our views, lobby and Unparalleled sunsets. We hope that you will allow us another opportunity to demonstrate our signature hospitality, for which the St. Regis brand is known.

With Warmest Aloha,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Braintree MA
Top Contributor
56 reviews 56 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed September 25, 2012

Stayed here 9/10-9/17/12. We were immediately blown away by the views available here, especially the ocean views. we were fortunate and caught an upgrade. Service is impeccable in all areas, the only related problems were in the ice delivery (which may be more due to hotel policy than service) and one instance in the Kauai grill, the best restaurant. The pool area is very nice. The beach is 75% rocky, with a small area on the left where you can get into the water enough to swim. Also down where the sailing canoes are moored there is a sandy channel. You have to be careful snorkeling here, especially during low tide. There isn't much depth to begin with and at low tide you can become lost in the rock maze offshore with waves knocking you into rocks. After one trip sucking our bellies in we found better spots to snorkel. One of these is hideaways beach which is a walk from the hotel, but down a steep trail requiring ropes to get up, and down. Tunnels and Ke'e beach are also much better. We had a problem with ice delivery. Ice machines are available in any Motel 6 and the like but none here. (At these prices) You have to call to have it delivered. By the time it comes (20 min) you may not feel like having that drink anymore. Also be aware there is a $30 + tip charge for valet parkinmg which is the ONLY way you can park. I had breeakfast on the Terrace, which was good and a dinner there which was fair. This was a special occasion trip for us and we had a celbratory meal in the Kauai Grill. This was a disappointment. The room is incredibly noisy. Then there was a rehearsal party on the terrace, which shares a huge ceiling with the lobby and restaurant door. The hoots and screaming carried through the hotel. We heard others complaining. These parties should be relegated to private rooms to spare everyone else. On the plus side, the hotel generously gave us a bottle of champaign upon arrival, which we took to the dinner. They poured us a glass and took the bottle. We had to search for someone to refill the glasses, at which Itime I suggested leaving the bottle on the table. The waiter did that, just plunking the bottle down, no bucket or ice. Bottom line you are better off eating in town, getting better food for 1/3 the price. They have entertainment at the lobby bar which seems geared to the sunset. After 9 the whole place is deserted, which we thought was odd. This is a .high end place, luxurious, neat and clean. The rooms are great, spacious. The marble baths are large as well. One wall was transparent at the flip of a switch, which could inadvertantly result in a drive in movie of someone answering the call of nature. Provided was a coffee machine, umbrella, ironing supplies and flashlight, a nice desk and sitting area. All in all we enjoyed our stay here so the pluses outweighed the minuses.

Room Tip: See if you can get an ocean view. Or an upgrade
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
los angeles
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 24, 2012

This is pure luxury at The St Regis. We loved our visit! Staff is gracious and room product is outstanding. Simply amazing place to stay in Princeville.
This hotel is all about the Aloha! The vacation specialists with Starwood are extremely helpful.
Ask for Maylette or January.
The staff as I mentioned were wonderful. Jason the bellman was very kind when we arrived along with all the staff.
The only suggestion I would make for the room service( all night dining) to please add a few more choices)
Walls are a little thin so in the AM you can hear your neighbors talking however other than that it is a very special hotel and resort.

Room Tip: Ask for a higher floor
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Regis Prince... M, Public Relations at St. Regis Princeville Resort, responded to this review, September 28, 2012
Aloha GalHotel,

Thank you for taking the time to submit a review about your recent stay at The St. Regis Princeville Resort. We truly appreciate your feedback and recognition of our wonderful staff. We will be sure to let Jason know you enjoyed your stay. Hearing feedback from guests such as you is one of the many reasons our staff members are so proud to be part of The Regis Ohana (family). We look forward to welcoming you back for many years to come.

With Warmest Aloha,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about St. Regis Princeville Resort

Address: 5520 Kahaku Road, Princeville, Kauai, HI 96722
Phone Number:
Location: United States > Hawaii > Kauai > Princeville
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Princeville
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — St. Regis Princeville Resort 5*
Number of rooms: 252
Official Description (provided by the hotel):
A 2006 AAA Four Diamond Hotel Award winner, Hawaii's St. Regis Princeville Resort offers 23 idyllic acres for rest and play. Luxurious dining, spa, swimming, and golf on the northern shore of Kauai ... more   less 
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Also Known As:
St. Regis Princeville Hotel Princeville
St. Regis Princeville Resort Kauai

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