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“Great Facilities, but Very Resort-y” 4 of 5 stars
Review of Westin Princeville Ocean Resort Villas

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Westin Princeville Ocean Resort Villas
4.0 of 5 Hotel   |   3838 Wyllie Road, Princeville, Kauai, HI 96722   |  
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Ranked #2 of 5 hotels in Princeville
Seattle, Washington
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
“Great Facilities, but Very Resort-y”
4 of 5 stars Reviewed October 15, 2013

We came to the Westin Princeville because I have an SPG membership and we were offered one of their vacation packages. I had just been contemplating Hawaii, and it fortuitously arrived--a package stay at the Westin on Kauai. I had never visited Hawaii before but in my brief research, Kauai had always appealed more to me, with its jungles and canyons. Done and done! I booked my stay in January of 2013, and finalised our dates in February, picking October as our vacation time because firstly, it would be our third wedding anniversary, and secondly, prime vacation time would have ended with kids back in school, and thirdly, October seemed more temperate, but lacked the wave swell of the winter months. I had stayed at the Westin Harbourfront in Toronto fairly regularly and had a positive view of them, so I was confident that the property in Hawaii would reflect that.

The facilities are lovely and match the pictures shown on the website. My expectations for the room and resort were well-calibrated by the presentation of literature, website, and review sites. Our studio suite was certainly more than adequate for our needs, and roomy enough for a couple celebrating their anniversary. We lucked out and scored a room facing the end of the golf course and the ocean--quite a boon for this newbie photographer. We also happened to be by the quiet pool/jacuzzi area which was nice.

The suite came equipped with a washer/dryer and kitchenette, both of which were put to good use. I can't emphasise how useful it is to be able to wash clothes in Hawaii. Even on pur mildest days, we were still going through two outfits a day. (Sweat, mud, sand, more sweat!) i had packed extra clothes but it was still handy to switch clothes for dinner or between tours. And swimsuits! Well, you don't want manky swimsuits in your luggage heading back home.

We stocked the fridge and cupboards with cereal, noodles, easily prepared small things. Everything seems to close by nine, so it is good to have backup food for those times when it is late and one gets nibbly. If you don't use everything, they will donate your unopened food to the Kauai foodbank on your behalf.

Parking is expensivish. At first I didn't blink, coming from SF/Seattle where parking is at a premium. But then somebody pointed out that a) they don't lack for room, b) a car is fairly necessary to get about and c) you don't have any parking alternatives. We used the valet once, and while we got the car in a timely manner, we decided we might as well park it ourselves.

The concierge service was fine. Our concierge met us and arranged for us to go horseback riding, which was lovely. I pre-booked most of our tours though ahead of time to finesse our schedule a bit more. We liked the little gift bag and the complimentary beverages that they gave us in honor of our anniversary.

The pools are cute, but a little on the shallow side. This is great if you have kids or are feeling rather floaty, but my 6 ' 2" husband felt like the depth was overly shallow. He couldn't swim comfortably. We realise these are meant to be relaxing pools, not lap pools, but he felt disappointed. Also while the pools themselves generally weren't crowded at this time of year, the jacuzzis are almost always crowded which is not great if one likes a bit of solitude. Fortunately, there are jacuzzi tubs in the suite which worked well enough for my purposes. (Ie. reading and soaking!)

The location is great, if you ask me, but I hadn't expected beach access. The resort is on the cliffs/bluffs a bit east of Hanalei, which soothed my paranoid mind re: tsunamis and flooding. They are in the first section of Princeville which meant that the Foodland was easily reached, as well as numerous scenic overlooks. Plus I kinda totally fell in love with the lush north shore. The beach that is closest is supposed to be Anini Beach which was referenced in Lilo and Stitch.

We initially were going to see the Westin Vacation Ownership program BUT cancelled and turned our vouchers back in. Firstly, the presentation is prohibitively long--90 minutes in prime daytime adventure having time. We decided we'd rather use the time for exploring Hawaii more. And by that point, we had also decided that while the Westin facilities were great, they didn't quite have the local flavour we woukd like to try on our next visit. It is very much a resort...which is great for families with lots of kids, or older folks, chillin' on the lanai. It just doesn't feel quite like our thing, although we were glad to have experienced it for our first taste of Hawaii. (Also I just don't dig onsite sales pitches. Thankfully, there was no further pressure from Wrstin staff--they let me back out gracefully.)

One tiny hitch: on our last day, we recieved notice that the hot water would be out from 9 to 4. So we had to make some plans around that inconvenience. I am really fond of my late night soaks with favourite books and obviously that was out.

In summation: great facilities over-all which would be great for families, older couples, those visiting for their first time. The location is great for photographers looking to capture sunsets in Hanalei or the lush jungly north shore. We were close to Kilauea, the Silver Falls Ranch, and the awesome mini golf course. (I don't golf, but I do mini golf.) it's really far from Port Allen but at least one Napali Coast tour leaves from Hanalei, I think. It's a bit spendy if you don't have a package deal but decent value if you do.

Room Tip: Book early and try for the off-months. Building six is nice.
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinPrinceville, Manager at Westin Princeville Ocean Resort Villas, responded to this review, October 18, 2013
Dear PixelLis: We are delighted that you had an opportunity to stay with us. Thank you for your review that outlines the details of your stay. It is nice to hear that overall, you had a great stay with us. The spacious villa accommodations do provide the comforts of home including a fully equipped kitchen, whirlpool tubs, Westin Heavenly Beds, washer/dryers, flat panel TVs with DVD players and more. We do have a parking fee, however, we do not charge a resort fee. Services such as high speed internet access, and resort shuttle service is complimentary. The 4 pools we have on property are spread throughout the almost 19 acres of the resort. The Westin Princeville guests also have access (at no charge) to the lap pool located at the Makai Golf Club, approximately 1 mile from the resort. This is an option for our guests who are looking for a deeper pool to do swim laps without having to swim around people who are relaxing and soaking in the resort pools. The complimentary resort shuttle will shuttle our guests to the Makai Golf Club or it is a short 5 minute drive. We are sorry that the emergency water repairs caused some inconvenience on your last day with no hot water. Please be assured that this is not a frequent occurrence at the resort. We are happy that you had a nice 1st time visit to Hawai’i and that you chose Kaua’i and The Westin Princeville Ocean Resort Villas. Mahalo and Stay Well!
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1,123 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (324)
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English first
Chicago, Illinois
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 15, 2013

This was a great Starwood property....private with ocean and beautiful golf course/mountain views. The suites are HUGE and have great full kichens.

The only complaint: when housekeeping starts in the morning the doors slam VERY loud and it wakes you up a few times.

The food was great, pool service staff was great, good drink specials. The wine specials in the restaurant were AWESOME.

We were happier here than at the St. Regis down the road and we will totally be back.

Also, don't go for valet. Parking in the lot is very easy.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinPrinceville, Manager at Westin Princeville Ocean Resort Villas, responded to this review, October 18, 2013
Dear divadan: Mahalo for the review on your recent stay with us at The Westin Princeville Ocean Resort Villas. The spacious one bedroom villas/suites are almost 800 square feet with a separate living room area, master bedroom and large bathroom and all the conveniences of home including the fully equipped kitchen, washer/dryer, Westin Heavenly bed, complimentary high speed internet access and more. We are delighted that you enjoyed the food and drink specials provided by our pools service staff as well as the Wine specials in Nanea Restaurant and Bar. We are sorry that you were bothered by slamming doors in the morning. Thank you for brining this to our attention as our Housekeeping leaders have used your feedback as a re-training opportunity to correct this. We hope that you will choose to stay with us again on your future visit to the Islands. Be Well!
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California
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 14, 2013

We've been owners of this Starwood property for four years and just returned from the most relaxing, enjoyable, two week vacation ever! All of the associates at the resort are SO friendly and helpful and make us feel More at Home, than at home!!! Front desk staff is awesome as are the concierges who can arrange any excursions or activities for you. The executive chef prepared an incredible dessert plate for our 10th anniversary that was amazing! We've stayed at other Starwood properties but, to date, this is our Home away from home!! Incredible!

Room Tip: We prefer to stay in Building 6 or 7 for the best ocean views! Enjoy the Drink of the day poolside...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinPrinceville, Manager at Westin Princeville Ocean Resort Villas, responded to this review, October 18, 2013
Aloha djduan1: Congratulations on your 10th Anniversary! Thank you for the review on your most recent stay as an owner at The Westin Princeville Ocean Resort Villas. It is delightful to hear that you had a relaxing enjoyable vacation. We appreciate your recognition of the staff friendliness and helpfulness and that you feel at home when you stay with us. We look forward to seeing you again soon at your home away from home. Until we meet again, Be Well!
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San Mateo, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 13, 2013

I was on a package deal which included a rental car and a studio unit. I thought we would also get a package which included a voucher for breakfast or daily maid service. Apparently there are differernt packages and that wasn't included in ours. We were happy with the Westin Princeville. A famiuly member happened to be staying at the Grand Hyatt during the same time we were in Kauai . She spent a lot of time with us and liked the feel of the Westin better than the Grand Hyatt. We had room 7308 and were very pleased with it. We didn't cook in our unit very much but when we did, I found the kitchenette area to be just a tad too small. I was not that impressed with the restaurant onsite. We did go to Foodland and did bbq one night. Another night we bought pizzas from the onsite market. If I were to stay at the Westin again, I would be a little more prepared and buy some supplies at the store like foil and saran wrap. All in all though, we enjoyed our stay at the Westin Princeville.

Room Tip: Bldg. 7 was nice and if you're on the 2nd or 3rd floors you don't have to worry about the ro...
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinPrinceville, Manager at Westin Princeville Ocean Resort Villas, responded to this review, October 16, 2013
Dear margob 1034: Mahalo for staying with us and for taking the time to write a review on your enjoyable resort experience. It is nice to hear that your family members took the time to drive to the north shore and liked the feel of our resort. We have 20 BBQ grills spread throughout the resort and are glad you had the opportunity to enjoy them. Our studio villas have a fully equipped efficiency kitchen with a dishwasher, full size refrigerator, micro oven, coffee maker, blender, toaster and more. We are delighted that you had a great stay with us and hope you will visit again in the near future. Mahalo and Stay Well!
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Gilroy, California
1 review
5 of 5 stars Reviewed October 11, 2013

For the couple of years while vacationing in the Princeville area I make it a point to have drinks at The Westin's Sports Bar..... Chris Stopher and pool side staff are wonderful!!!! If your in the area... make sure you stop by and have a drink.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinPrinceville, Manager at Westin Princeville Ocean Resort Villas, responded to this review, October 13, 2013
Aloha Frank L: Thank you for your loyalty in visiting the Wailele Bar and Grill at The Westin Princeville Ocean Resort Villas. Located poolside, Wailele provides inspiring cocktails and casual dining offerings. Mahalo for recognizing the wonderful staff and our bartender Chris. We look forward to continuing to provide exceptional guest experiences to you and others that enjoy Wailele Bar and Grill. Mahalo.
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Grass Valley, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed October 11, 2013

First off it's in a nice area of Princeville, HI. Property is nice, "studio room" good (except the big dents on the face of the refrigerator and gardeners at our patio at first light). I booked this hotel on the basis that we thought we were booking just that...a room in a nice vacation hotel. Well...we found when we arrived it's more of the "Vacation Ownership" type of property that keeps some studio rooms available for "non-owners" to book. They even said during our check-in that there were only a couple of rooms to choose from as most rooms were reserved for "owners". That comment didn't give me that warm and fuzzy feeling.
We were also unaware they don't clean your room unless you call for maid service daily (at least that was our experience) and they do not replenish the coffee packets for the coffee maker like most other hotels do. I called Express Service from our room to get another coffee packet because they did not clean our room while we were out all day and they said it would be an additional charge for the coffee packets (you know... the kind that come in a foil wrapper). I was taken back by that and had to ask twice about it. I explained that we were full price paying "guests" and not part of the "ownership" and all the Express person could say was "sorry, we charge guests for additional coffee packets". Really?.. If I had known we were going to be charged for every little thing which other hotels include daily we would have looks at other hotel options. If they were only better at informing folks that this is first and foremost a "vacation ownership property" and secondly a "sort-of" hotel it would make it easier to choose to stay there or not.
We love Kauai and have been there 4 times now. We will continue to come back but will more than likely investigate other "hotel" options that give us a better return on investment.

Room Tip: If you stay at this Westin property say at least on the second level so you won't be surprised b...
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  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinPrinceville, Manager at Westin Princeville Ocean Resort Villas, responded to this review, October 13, 2013
Dear BaliHai2013: Thank you providing us feedback on your recent stay with us. We are sorry to hear that you were disappointed in your stay, particularly with replenishment of coffee. Our in-villa starter kit includes the essentials for our guest convenience including a 12 cup coffee packet, dishwashing liquid, laundry soap, dryer sheets and more. Should guest have a need for additional items, the items are available in our Princeville Market for a nominal fee. The resort kindly asks our guests to participate in our Malama Ka Honua (Save the Earth) program where guests choose to forgo the daily housekeeping service in exchange for a breakfast buffet. We apologize if this was not clearly explained to you on arrival. On an average, a little more than 40% of our rooms are available for our non owner guests and again apologize if you were given a different impression. We appreciate your comments as they have provided us with information on training opportunities for improvement in certain areas. We are delighted to hear that you will continue to return to the island and we hope you will give us another chance to turnaround your impression of the resort. Mahalo.
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Seattle
Senior Contributor
38 reviews 38 reviews
5 hotel reviews
Reviews in 21 cities Reviews in 21 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed October 8, 2013

We received "a special offer by mail" that included five nights and an Avis rent a car. We thought the deal was a good one, but then checked other travel sights and could have booked a larger one bedroom unit for less money than the studio we had. Unit was clean and furnished well. Balconies on the studios are very small, and not private. Their " Grocery store" is highly recommended by staff, but we found it to be very pricey. A Foodland grocery store is 5 min. Away. Roosters will wake you at dawn - so have the coffee ready!

Room Tip: Bldg.4 has golf course view and ocean view.
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  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinPrinceville, Manager at Westin Princeville Ocean Resort Villas, responded to this review, October 9, 2013
Dear Ginger W: Thank you for providing your feedback. There are many special package offers available from different booking channels. We appreciate your recommendation to research options. The resort’s Princeville Market provides the convenience of having basic grocery needs, gifts and sundries readily available for our guests. The Princeville Market also offers prepared grab and go options such as pizzas, hot and cold sandwiches, salads, fruits and Starbucks coffee drinks. The main grocery store in the area is located approximately 1 mile from the resort and the resort's complimentary shuttle is available to transport our guests. Mahalo and Be Well!
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Additional Information about Westin Princeville Ocean Resort Villas

Address: 3838 Wyllie Road, Princeville, Kauai, HI 96722
Phone Number:
Location: United States > Hawaii > Kauai > Princeville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 hotels in Princeville
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Westin Princeville Ocean Resort Villas 4*
Official Description (provided by the hotel):
The Westin Princeville Ocean Resort Villas are atop the lush, emerald cliffs that line Kauai, this retreat is perfect to savor refreshing Pacific breezes while gazing at the sparkling ocean. ... more   less 
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Also Known As:
Westin Princeville Ocean Resort Villas Hotel Princeville
Westin Princeville Ocean Hotel
Princeville Westin
Westin Princeville Ocean Resort Villas Kauai

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