When we first arrived, we were taken aback by the beautiful property and it's location. Checking in was seamless, our Front Desk Agent, Matthew was very friendly knowlegeable and helpful. He helped us with an upgrade without being too pushy. The room was beautiful, great location and very clean. We were met in our room by Clifford a very personable bellperson. He was great and gave us great dining and Kauai To-Do reccomendations. The housekeeping team did a great job of servicing the room and making it perfect and spotless. Unfortunately, the service at the restaurant Nanea and the concierge desk did not meet expectations. For dinner at Nanea, we waited for 15 minutes for our server to just introduce herself to us. When she finally did make her way to our table she blamed the Hostess for not telling her that we were part of her tables. She also blamed the back-of-house and runner staff for our food getting to us late for our entrees and dessert. She did not check on us, during our dinner and returned curtly to deliver the check. When we walked through the lobby, the concierge never once greeted us. I had a quick question for the concierge agent, and she failed to even acknowledge that i was standing there until I said "excuse me". She then looked up with an annoyed look on her face that i was bothering her. When i asked her where i could print my boarding pass, she told me to go to the business center and if i had any problems I should go to the Front Desk. The Bell and Valet staff were always smiling and asking us if we needed any help.