We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Beautiful property but no beach is an inconvenience.” 3 of 5 stars
Review of Westin Princeville Ocean Resort Villas

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Westin Princeville Ocean Resort Villas to your Saves list
Westin Princeville Ocean Resort Villas
4.0 of 5 Hotel   |   3838 Wyllie Road, Princeville, Kauai, HI 96722   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
4th Night Free
Ranked #2 of 5 Hotels in Princeville
1 review
4 helpful votes 4 helpful votes
“Beautiful property but no beach is an inconvenience.”
3 of 5 stars Reviewed December 28, 2012 via mobile

Not being directly on a beach was an inconvenience but the pools and property were very nice.

The room layout was great but we could hear the guest in the next room snoring at night and talking early in the AM, so we ran the AC fan steady to filter out the noise.

The pool bar always had a line-up and finding Servers around the pool area was a rarity. We spent one day at their affiliate property (St.Regis), but $15 drinks is hard to swallow.

There's only one restaurant on the property. It's very good but pricey!

The Gym is quite small but better than nothing.

Overall, it was an ok experience but not worth the price mainly due to the lack of service around the pool and the need to drive for beaches.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,217 reviews from our community

Traveler rating
    629
    386
    143
    36
    23
See reviews for
343
677
16
8
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (355)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
London
Top Contributor
139 reviews 139 reviews
82 hotel reviews
Reviews in 63 cities Reviews in 63 cities
164 helpful votes 164 helpful votes
1 of 5 stars Reviewed December 26, 2012

Want to find a great way to ruin that special holiday? I've found the perfect place, the Westin Princeville Ocean Resort Villas on the stunning island of Kauai. The Westin Princeville has it's scam strategy down perfectly, let me explain:

1. Housekeeping - expect after checkout to be charged $10 for bottled water. I did not consume any water yet housekeeping seem to think I did. No empty bottle, been there for 3 days, obviously the typical housekeeping scam, and they decided to charge it to the former credit card placed on file not the one which was used at checkout. I believe the front desk are in on it too and executive management.

2. Rip off parking - how about $13 for parking - this place is in a suburban area of of Northern Kauai. There is absolutely no need to charge for parking. Whilst there isn't a resort fee, this is their tricky scam to extort further money out of guests. There is no excuse for charging for parking at a property like this. Just charge a resort fee. It's a joke.

3. 10am checkout - so they are a timeshare property - so this means they can tell you to checkout at 10am. This is a completely joke at a resort property. Factor that in vs say a 12pm checkout and consider that you should be paying 10-15% less considering you have less hours if it's a 1 or 2 night stay

4. Limited food - i mean it's a joke, only one restaurant, their response - oh go to the St Regis, etc. People like to 'self cater'. Forget it, try a proper resort like the Hyatt.

All in, never again, just be warned... oh and they automatically try to offer you no housekeeping and a voucher which you must use within 24 hours for $10 or so... it's a joke to keep their costs down.

This is a joke of a hotel, if you want a joke of a holiday and to ruin it, choose the Westin Princeville Ocean Resort Villas - the perfect horror holiday. If not, listen to my advice and choose somewhere else.

  • Stayed December 2012, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinPrincevilleMgr, Front Office Manager at Westin Princeville Ocean Resort Villas, responded to this review, January 3, 2013
Aloha kawoh,

Thank you for choosing The Westin Princeville for your recent trip to the islands and for taking the time to review your stay with us. It is with disappointment to read that we were unable to meet your expectations during your December visit. With regard to your bottled water charge, we are pleased we were able to speak with you last week to advise the charge had been immediately reversed, and apologize again for the inconvenience. We are sorry you felt the facilities we provide, including our two restaurants and market, kitchens and kitchenettes in guestrooms and on-site bbq grills limited your options for dining, however, many guests are delighted by the option to dine out or in during their stay. As for parking, rather than charge a resort fee like other Hawaii resorts, we offer the convenience of both self parking and valet for a minimal amount and provide complimentary wireless and in-room Internet to keep daily fees to a minimum. Further, our Make a Green Choice program is a purely optional program for guests to help us conserve water and energy for a more sustainable operation. We would welcome the chance to discuss your stay further and encourage you to reach out to the manager on duty at 808-827-8700 at your convenience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laguna Niguel, California
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
Reviews in 22 cities Reviews in 22 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed December 25, 2012

If you want just to relax and get away from it all this might be just the place to go. Beautiful hotel, nice pool, but just remember Princeville is about a 45 min. drive north of Lihue so if you want things to do or more restaurants you do have to drive. You do have access to the St. Regis beach, but my family really liked the pool at the Westin better.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
toronto
Top Contributor
137 reviews 137 reviews
31 hotel reviews
Reviews in 33 cities Reviews in 33 cities
186 helpful votes 186 helpful votes
3 of 5 stars Reviewed December 24, 2012

The only reason why we chose this place was because we got a really good deal through the Starwood preferred guest program.

We had to check-out of our Poipu hotel by noon and arrived here by 1 and our room wasn't ready yet so we tried to kill time by checking out the Princeville shopping mall and the town of Hanelei. We found out very quickly that there wasn't much to do here and headed back to the Westin to see if our room was ready or if we could use the hospitality room. Neither was a possibility so we asked if there was another room available that we could check into right away and we ended up getting an accessible room.

The room was smaller than I expected; it had a washer and dryer, full sized fridge, a 2 element cooktop (but the exhaust fan did not work), really small sink with garbage disposal, small dishwasher, cutlery, pots and pans, plates, cups, coffee maker, microwave (the touch screen didn't work), tv, sofa bed,bathrobes, ironing board, umbrellas and small bath towels. The room did have a small lanai that fits 2 chairs to have your morning coffee.

To get your pool towels, you exchange your towel cards at the towel hut and exchange them back for your cards. Since we just came from the Koa Kea hotel in Poipu, we found this place a step down. The loungers by the pool don't have cushions and it was very busy around the pool. I was looking forward to doing yoga here and saw that yoga was not offered every day (they post info at the activities desk).

Since we found out there wasn't much to do, we figured we would cook all our meals in house and we really enjoyed this...finally some more veggies! The kitchen is equipped with everything you'll need. Just buy/bring your own spices. Warning...the bbqs were empty most of the time and we figured out why when we tried to use them...majority of them are broken!

If you opt out of housekeeping, you get a $10 voucher to use within the hotel, however, there are alot of rules to read over (certain places at particular times, no alcohol, etc). Make sure you do!

The next day, we found the path leading to Annini beach that I found on TA (it is between buildings 1 and 2 by the parking lot). Make sure you wear appropriate footwear...it is pretty steep most of the way down (about a 5-10 minute walk); a lady in front of us took quite a spill down the hill. The beach is very small compared to beaches on Maui and there wasn't much sand but the water is very shallow for a long way.

We wanted a home base while we were in Princeville so we wouldn't have to drive back to Poipu but I wished we stayed in Poipu instead.

Stayed November 2012, traveled as a couple
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wenatchee, Washington
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 21, 2012

Stayed here December 2012. The resort is very well tended, the grounds very clean, the pool and hot tubs very nice. Very little view from most of the rooms; they are all considered island view, although their views vary greatly. The rooms on the north side are definitely ocean view rooms; our had mostly a view of the AC units and parking lot, although could see the pool area looking north..
The rooms are standard Westin vacation rental rooms - very well kept and comfortable. The studio side of the 2BDR lockout has a very small kitchen, but enough for two people to cook. The outdoor grills are very nice, but we had a difficult time finding ones that worked, as did many of the guests at the time of our stay.
The service staff at the Westin Princeville was excellent. Everyone was polite and helpful. We had maid service every three days, and the service was very good.
There is no beach access directly from the Westin, but it does have free access to the beach at the St. Regis which is beautful. Get there by hourly shuttle service or a quick drive and valet park there, which we found more convenient. There is also Hidaway Beach right outside of the St. Regis - a stunning beach although a sketchy walk to it for the less than fit.
Location is great - there is a grocery store minutes away, and Hanalei is 5-7 minutes by car. The area is quiet and absolutely beautiful.

Room Tip: Book early and ask for a room on the north end.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madison, Wisconsin
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 20, 2012

What a relief! After a below average stay at the Westin Maui for six days prior, this place was most welcoming. The service here is noticeably better. We had no issues with our rooms - which were very spacious and beautiful. The one bedroom has a washer/dryer, kitchen, dining table and living room. The beds were incredibly comfortable. A very nice bathroom with a whirlpool tub and sit down shower. The landscaping is gorgeous - we even saw a whale while sitting outside on our balcony the first morning.

I HIGHLY recommend the Foodland grocery store, and if you don't feel like cooking then go to the Chinese/Thai restaurant at that same strip mall near the hotel - you won't be disappointed. After 7 or 8 pm they have reduced bakery that is to die for. The pool was fantastic to just sit and relax in. If you're feeling up for a brutal hike, go drive up the coastline and hike where they filmed Jurassic Park. Be sure to leave early, bring water and a camera for some of the best views you've ever seen.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinPrincevilleMgr, Guest Relations Manager at Westin Princeville Ocean Resort Villas, responded to this review, December 21, 2012
Aloha David G,

Thank you for choosing The Westin Princeville for your recent stay on Kauai and for taking the time to share your experience! We are delighted to hear from you and are so pleased we were able to meet your expectations with regard to our facilities and service. We look forward to your return soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 18, 2012

We stayed here last year in January and it was excellent. The staff was helpful and friendly. They gave us a lot of pointers when it came to the secret beaches, where to eat...etc. The area is the BEST on the island. Grocery store is just minutes away. We also had a package with free breakfast that was very good. There are no complaints except that we got a handy cap room due to 100% occupancy. They offered us a regular room the next day but the view was not as great as the one we already had so we kept the room. We took he shuttle to their sister property St. Regis which we will definitely stay at next time due to an amazing location and view. You must go to Tahiti Nui for some Mai Tai's. Hanalei Bay has the most beautiful sunsets on the whole island.

  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Westin Princeville Ocean Resort Villas? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Westin Princeville Ocean Resort Villas

Address: 3838 Wyllie Road, Princeville, Kauai, HI 96722
Phone Number:
Location: United States > Hawaii > Kauai > Princeville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Princeville
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Westin Princeville Ocean Resort Villas 4*
Number of rooms: 346
Official Description (provided by the hotel):
The Westin Princeville Ocean Resort Villas are atop the lush, emerald cliffs that line Kauai, this retreat is perfect to savor refreshing Pacific breezes while gazing at the sparkling ocean. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Hotels.com, Starwood, Cheap Tickets, Despegar.com, TripOnline SA, HotelTravel.com, Priceline, Odigeo and Tingo so you can book your Westin Princeville Ocean Resort Villas reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Westin Princeville Ocean Resort Villas Hotel Princeville
Westin Princeville Ocean Hotel
Princeville Westin
Westin Princeville Ocean Resort Villas Kauai

Owners: What's your side of the story?

If you own or manage Westin Princeville Ocean Resort Villas, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.