We just spent a few days at this resort and we had a nice stay. The grounds are lovely, the gym is well equipped and the location is great for day trips. We had booked a package that includes breakfast. However, once we had arrived there we were told that the breakfast is not a regular served breakfast but that we can pick up some bagels and coffee from their shop. We were extremely disappointed and eventually they took the price we had paid for that breakfast off our bill and we went for breakfast into town. They also offer you a 10 dollar resort voucher which you can use for food if you don’t want your room cleaned. We said immediately that we don’t want that and prefer our room to be cleaned but the next day no one came and we found a voucher under the door. After we called them several times, they sent someone. Twice we went to the front desk to get some information about day trips. But both times two different women were quite unfriendly and couldn’t provide any useful information so we went back to our room and googled several things. I also found it rather disappointing that one has to pay a rather high parking charge every day, even though it is self-parking. Everybody arrives by car here, this charge should really be included in the not so cheap room price. One day we went to the beach of the St. Regis Princeville. We weren’t informed that we had to bring Westin Towels. They refused to give us them at the St Regis. Hence, the shuttle bus had to bring two towels from the Westin to the St. Regis to us. These hotel s belong to the same group, this really shouldn’t be that difficult. The hotel is nice, although quite unpersonal, but everything just seemed so complicated.
- Official Description (provided by the hotel):
- The Westin Princeville Ocean Resort Villas are atop the lush, emerald cliffs that line Kauai, this retreat is perfect to savor refreshing Pacific breezes while gazing at the sparkling ocean. ... more less
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- Also Known As:
- Westin Princeville Ocean Resort Villas Hotel Princeville
- Westin Princeville Ocean Hotel
- Princeville Westin
- Westin Princeville Ocean Resort Villas Kauai