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“Nice, but Not Our Favorite Starwood Property” 4 of 5 stars
Review of Westin Princeville Ocean Resort Villas

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Westin Princeville Ocean Resort Villas
4.0 of 5 Hotel   |   3838 Wyllie Road, Princeville, Kauai, HI 96722   |  
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Ranked #2 of 5 hotels in Princeville
Santa Fe, NM
Top Contributor
53 reviews 53 reviews
24 hotel reviews
Reviews in 28 cities Reviews in 28 cities
53 helpful votes 53 helpful votes
“Nice, but Not Our Favorite Starwood Property”
4 of 5 stars Reviewed November 21, 2012

We chose to spend our 25th wedding anniversary at the Westin Princeville. While it is certainly a lovely resort with stunning views out across the ocean, we would visit other Starwood properties before coming back here.

Location: Lovely, convenient location about 25 miles north of Lihue airport. The resort is located at the end of a road, so even though there are many other timeshare resorts surrounding the property, we felt pretty secluded. There is no direct beach access, which could be a problem if your goal is to spend every day on the beach, but Anini is just 10-minute drive and there is a shuttle to the St. Regis beach. Hanalei Beach is also pretty close.

Just past the entrance to the Westin/St. Regis resorts is a little shopping area with a wonderful Foodland (fresh fish, good produce, wine, etc.), Lappert's ice cream and a wine shop. There are also numerous farmer's markets nearby and the concierge can tell you which ones are on which days. We bought absolutely fresh, fabulous produce each day and feasted on mangoes, papayas, pineapple, home baked cookies, etc.

Unit: We were in a 1-BR on the 3rd floor in building 4, overlooking the 14th hole and on out to the ocean. We could hear the waves crashing and the view was just stunning. Our unit was in great repair, comfortable, well stocked and spacious. Our one complaint is that the day of our "tidy up," housekeeping simply put out fresh towels and emptied the trash, but didn't really clean the room. We were a little disappointed.

Pools: This was our one major area of disappointment. While there are several pools on the property, including a beautiful plunge pool with views out to the ocean, the pools are "heated" to between 76 and 78 degrees, which by any standard is way to cool to enjoy. We inquired one day and were told that the goal is to keep the pools between 78 and 82, but there is no way the water was 78. The only people in the pools were parents with children, and we saw numerous guests stick a toe in and walk away. By the third day, we submitted an email complaint to the property via the website, and did receive a phone call the next day from maintenance/engineering. The gentleman was incredibly nice, but said that because of high heating costs, the resort management keeps them cool and 76 is considered "legal."

Given that the pools are the main attraction here, we found it incredibly disappointing that the water was so cold--it really had a negative impact on our experience and was one of the main reasons we opted not to buy at this property, although we are owners at two other Westin timeshare resorts. If I had been paying the nightly rate instead of using this as our timeshare week, I would have been even more upset!

Facilities: Grounds are beautifully maintained--lots of flowers, grass, koi pond, etc. One other thing to note is that while there are many grills around the property, many of them will not light. One night it took us 4 tries to find a grill that would work. We made note of this at the front desk but the grills were never repaired. This is not up to Westin standards!

Staff: Everyone we met was very nice and helpful. The woman who checked us in was a little nervous and didn't give us towel cards, etc., but that was easily remedied.

Bottom line....lovely property on the beautiful north short of Kauai. Villas are pretty, but pools are unusable which means you have to go elsewhere to enjoy being outside.

Room Tip: Building 4 is a great choice--a little removed from the rest of the resort and most rooms with ocean...
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (329)
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Long Beach, California
Top Contributor
104 reviews 104 reviews
12 hotel reviews
Reviews in 22 cities Reviews in 22 cities
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed November 21, 2012

I have stayed at various locations and resorts on this island and nothing beats the location of the Westin Princeville for me and my husband. It is located in the lushest and most spectacular part of the island. There are scenic one to four mile walks, swimming and snorkeling beaches nearby, along with markets and restuarants. The property itself is kept immaculate and polished. Units have full kitchens, outside barbecues, a few pools and jaccuzis, fitness center, etc. The friendliest and kindlest employees work at this resort. We plan to return here every year.

Room Tip: We prefer the highest floor (third), so there is no sounds above us.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sterling Heights, Michigan
Top Contributor
133 reviews 133 reviews
20 hotel reviews
Reviews in 51 cities Reviews in 51 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed November 21, 2012

This was our first time in Kauai, and was a time share trade. This resort is huge. The unit we had, had a full kitchen, and very large bathroom, with jacuzzi tub. We also had the adjoining studio room which was connected, but had it's own entrance for privacy. There were two families, in the two rooms. Our Bldg had it's own hot tub and pool, if we didn't want to go to the main pool. This one was very private. The balconies are large, and had very nice quality chairs (2) and ottoman. The main pool area is very large and picturesque. There was a Koy pond and a huge waterfall near the main pool, and the grounds were tended to each morning. The grass was perfectly cut and maintained as were the beautiful flowers. You can take a shuttle to the St Regis Hotel just to see it, or use the beach. Will definitely return if we visit Kauai in the future.

Room Tip: We stayed in Bldg 3 and we overlooked the smaller pool area, and had beautiful view of the mountains...
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  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California, United States
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed November 20, 2012

I'm generally an optimistic traveller but I expected a lot more from a Westin. The designers of this property should be banned from designing anything other than Motel 6's, Home Depots and Denny's. The North shore of Kauai is absolutely stunning and the Westin is an over glorified Best Western on a cliffside with no beach access, LOTS of kids, no views and zero character. I'm in the heart of Kauai, but couldn't feel any further away. If you are looking for a real Kauai experience or a romantic getaway, stay away. If you are looking for a neighborhood block party, this place is for you. At $350/nt we received a room located between the loading dock, the back of bar and a parking lot. The mattress was lumpy, the bathroom is open to bedroom (seriously) and the only thing louder than the air conditioning is the beeping trucks outside our balcony. Oh...the balcony. The room was advertised as coming with a 44sf balcony....it was a four inch thick slab of concrete set in mud at ground level a couple of feet in front of the main walk...not a balcony. My recommendation...stay away. Hanalei Bay itself is absolutely gorgeous and should not be missed. Just pick somewhere else to stay.

Room Tip: Rent a house from VRBO in Hanalei Bay.
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  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinPrincevilleMgr, Front Office Manager at Westin Princeville Ocean Resort Villas, responded to this review, November 22, 2012
Aloha Paul E,
Thank you for taking the time to review your recent stay at The Westin Princeville and for choosing us during your recent trip to Kauai. We were pained to read of your negative experience while on property and are sorry that the hotel did not meet your expectations. At The Westin Princeville, we pride ourselves in rectifying any situation within our means, and in your case, we are disappointed we were unaware of your dissatisfaction regarding the location of your villa, among your other comments. While the resort does welcome many families, we do have a designated quiet pool and whirlpool area, and we are sorry if this was not pointed out to you during your stay. We would be delighted at the chance to discuss further how we could have improved your visit and welcome you to contact Carly Clement at 808.827.8700.
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Elk Grove, California
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 20, 2012

this was our first trip to Kauai and we were impressed with the property the minute we arrived. The room was immaculate, the grounds were neat and beautiful. The staff were very helpful and friendly. We would highly recommend this property to anyone looking for a relaxing vacation.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nyc
Top Contributor
58 reviews 58 reviews
13 hotel reviews
Reviews in 26 cities Reviews in 26 cities
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed November 19, 2012

We chose the Westin because of the availibility of a 1-bedroom suite, so that our daughter could sleep in a separate room. The suite itself is packed with everything one would need for a week's stay -- complete kitchen (dishwasher, coffee maker, toaster oven, electric stove/over, large fridge, dishes, cutlery, pots/pans, etc.). The living room sofa turned into a sofa-bed, and, frankly, it was not very comfortable. The separate bedroom (with separate TV) was very nice with kingsize bed, though we felt the king size pillows were wayyyyyyyyyy too soft. The bathroom was large and there was a extra large jacuzzi that we never used. They provided adequate numbers of towels and there was a hair dryer if needed. And also a washer/dryer in a separate closet! we had a ground floor room in building 3. I usually prefer a higher floor because privacy can be an issue but this time I just accepted it and it turned out to be no issue. Our patio opened across from one of the "plunge" pools (large enough to get wet and move around a bit, too small to do laps) and a heated whirlpool. These areas are meant to be quiet zones and those guests with younger children stayed near the larger swimming pools, so you could actually stretch out by the plunge pool with a book and relax. Now, as others have noted, there is no upgrade for Starwood members. Also, while every other starwood hotel I've stayed at offers an extended checkout of 4pm, the Westin insisted on 11am -- one hour later than the regular 10a checkout. This was quite inconvenient as our flight was at 5:30p. But if there was really one nit to pick it is the housekeeping schedule. We usually left by mid-morning and until I complained, housekeeping did not come until very late in the afternoon -- 3:30-4p. This meant that after a morning/afternoon sojourn, we returned seveal times to rooms that had not been straightened. However, on our check-out day, we started getting calls and knocks on the door before 10a...not nice.

Room Tip: Avoid building one as half the rooms look out on the parking lot. There are a few rooms (suites?) th...
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  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 13, 2012

This is a beautiful hotel with impeccable grounds, stunning views, and nice location. The room was spacious and clean, and the staff was friendly and helpful. But for $300 a night (to start), I was a little disappointed. They charge $13 a day for parking; there's a coffee maker in the room but you have to purchase the coffee (an amenity even the cheapest hotels have); the air conditioner in our room made loud clicking noises every time it turned off (ruining the mood and making it hard to fall asleep); I ordered a $9 sandwich (plus delivery fee!) for room service and it was clearly a pre-packaged sandwich that had been sitting all day... Overall we enjoyed our stay, and the problems we had were small, but for a 5-star hotel, I expected more.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Westin Princeville Ocean Resort Villas

Address: 3838 Wyllie Road, Princeville, Kauai, HI 96722
Phone Number:
Location: United States > Hawaii > Kauai > Princeville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 hotels in Princeville
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Westin Princeville Ocean Resort Villas 4*
Official Description (provided by the hotel):
The Westin Princeville Ocean Resort Villas are atop the lush, emerald cliffs that line Kauai, this retreat is perfect to savor refreshing Pacific breezes while gazing at the sparkling ocean. ... more   less 
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Also Known As:
Westin Princeville Ocean Resort Villas Hotel Princeville
Westin Princeville Ocean Hotel
Princeville Westin
Westin Princeville Ocean Resort Villas Kauai

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