Breath taking. As soon as my wife and I stepped into the lobby our hearts left our bodies. Our reservations were upgraded by the hotel and we were guests for almost two weeks.

We had an ocean view and the sun rise every day was beautiful.

The service was five star and all staff members from the desk to the room service were all top notch. At the pool, one of the waitresses was from Thailand and I had a great time conversing with her in Thai. Morning breakfast overlooking the lagoon was just a wonder.

We had one problem which was taken care of immediately. Our key cards would not work one day. Upon our reorting this, within minutes a member of the security staff arrived and corrected the problem.

This is our second time at this hotel, the first being in 1994. We were taken with the island last time and even more so on this 10 day visit. The Grand Hyatt is much as we remembered it, but better. We had an ocean view from the 5th floor which was gorgeous! Left our room open (with screen door) and fell asleep to the sounds of the surf each night. We stayed in the Club section (last time also) and consider it well worth it. Great breakfast each morning, snacks, drinks (incl. bar drinks) and hor d 'ouvres and desserts each night. The concierge there was helpful and books whatever you want.
The grounds are gorgeous, and the pool is paradise! We knew the beach was not for swimming ,but saw 2 rare monk seals on that beach, sunning themselves. Our kids (girls, ages 9 & 15) also loved the lagoon and kayaking. I will caution- the pool drinks are about $10 and lunches ran about $70. We love Tidepools ($$$$) but stay away from Yum Cha (in the golf clubhouse-POOR service/ no atmosphere)
We had great meals at the Beach House-service is spotty, and had a great meal/service at Keoke's Paradise. Dondero's at the Hyatt is poor food not worth the money. The luau was fun for the kids (I've been to better) and pricey. You must ask for turndown every night and we also didn't do the conservation "program"--at these prices we had fresh linens everyday!
The rooms are just okay--bathrooms outdated. Our room was very clean though.We have stayed at the Four Seasons in Maui, Hay-Adams in DC,etc. You just have to know that this is NOT a 4 seasons, accept the rooms and recognize that the amenities make up for it. It's the best the island has to offer, though we hear the Princeville is going to close and become a St Regis.
Spa is lovely but ridic. expensive--loved the open showers.
Highly recommend the Sea Dolphin trip to the Na Pali coast to snorkel. We had a 6 hr trip--would have been perfect but our youngest got seasick as did a few others. They are great though and put out a nice meal on the way back. Sunsets are gorgeoues! All in all a great trip! We will return!

I was here on a business trip. Company paid for "oceanview" rooms. I really liked the room, however, the view of the ocean was pretty far. We did get a great view of the pool with the bar. I can't complain, because I still think the view was VERY nice. The rooms are not shabby, the bedding is very nice, and the bathrooms were great (double vanities, separate commode). Lots of sunlight in the room, we were on the 5th floor (there are 6 floors only). Our room was 5087, it's a far walk from the elevators, but it sounds like this would be one of the better rooms in comparison to other reviewer's complaints of their rooms.
The Ilima Terrace restaurant buffet is pretty nice, for $28 pp. Also the Seaview Terrace for a snack or light dinner is fabulous with a gorgeous view of the ocean. They have ample seating on the deck facing the ocean which is SO amazing!!
Overall, this resort is HUGE and the grounds are gorgeous. Palm trees, lush foliage everywhere. Plenty of comfy lounge chairs with covered cabanas too.
The only drawback is the small and rocky ocean. You can't swim, because of the rough waves. So if you're a beach bum, you'd have to pass.

We stayed at the Grand Hyatt for three nights in July and although we enjoyed our experience I have no interest in ever returning. On the positive attributes;the grounds are attractive, the koi pond is well stocked but, keep your kids away from the swan, it's grumpy and snaps. The lobby is stunning and the local birds are a great attraction. There are plenty of amenities for kids, the kids camp is excellent and the water slide is a big hit. What was disappointing is the beach is treacherous (red flag was up on the two days we visited), the rooms are disappointing and need updating especially the bathroom, the ocean view is not worth the extra $$$ as the room is far back from the ocean and there are many palm trees between you and the ocean, which makes the room very dark and dreary. The breakfast buffet requires a wait unless you get there before 8:15 am. The award winning spa was in the midst of installing solar panels on the couples hales so the services were curtailed. Although the spa is nice it amazes me how Conde Naste ranked it so highly. Maybe the construction altered the experience. I guess the overall experience depends on whether one enjoys the mega resort atmosphere, it was probably a bit too much for me, but, as the other reviews demonstrate this is paradise for many.