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“Impressive Grand Hyatt on Kauai” 5 of 5 stars
Review of Grand Hyatt Kauai Resort and Spa

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Grand Hyatt Kauai Resort and Spa
4.5 of 5 Resort   |   1571 Poipu Rd, Poipu, Kauai, HI 96756 (Koloa)   |  
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Ranked #2 of 6 Hotels in Poipu
GreenLeadersSilver level
San Francisco, California
Top Contributor
94 reviews 94 reviews
60 hotel reviews
Reviews in 59 cities Reviews in 59 cities
84 helpful votes 84 helpful votes
“Impressive Grand Hyatt on Kauai”
5 of 5 stars Reviewed December 29, 2012

We just returned after a one week stay at this property and I was very impressed overall. This property is very good for families, with many activities available, a very large pool with waterslide and the Camp Hyatt program for the younger kids.

The pool area is the centerpiece of the resort, with several pools on different levels. The waterslide seemed to be a very popular aspect of the pools as well as the lazy river. There is also an adult only pool which was better for the adults to use. The service for food and drinks around the pool was attentive, timely and for Hawaii the prices were somewhat reasonable. The food quality was good, so we frequently had lunch at the pool.

This property has a nice tennis program, with a tennis pro, 3 well maintained courts and tennis shop. They have a clinic every morning at 9am for advanced players and it was very nicely done. This was a great opportunity to meet other players for setting up games later in the day. The head pro is Chris, who is quite a nice guy and Aaron provides coverage for 2 days each week. We really enjoyed using the courts and attending the clinics here.

We upgraded to a room overlooking the pools and it was just large enough for our needs. We used the balcony more than once and while I was concerned the pool noise might be distracting, it was quiet once we shut the glass doors.

We had a light breakfast most mornings at the lobby's Seaview Terrace, which has an incredible view and really fast service for an espresso bar. They have great espresso drinks, both the local brew and Starbucks, and their line moves faster than at the local Starbucks.

We also enjoyed Stevenson's Library for a casual dinner on two occasions. This is a library style lounge with pool tables and live entertainment, that happens to have an excellent sushi bar. We went back here again, since the sushi was so good. Wines by the glass were nice also.

The only downside for the property is the beach location is fairly rough, at least during the time we stayed here. It was scenic for hiking, but not good for swimming, due to the conditions, waves, etc. The swimming is better at the Sheraton down the way.

The staff at the Grand Hyatt was excellent thoughout the property and they made everything very pleasant. We would definitely stay here again.

Room Tip: Probably all rooms are comfortable, but you could inquire for any special needs.
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaila A, Manager at Grand Hyatt Kauai Resort and Spa, responded to this review, January 1, 2013
Aloha and Mahalo for your review!

We are delighted to hear you had a great stay with us and enjoyed much of the resort! We too love mornings at Seaview, overlooking the ocean while sipping on espresso, and evenings indulging in sushi at Stevenson's! It's wonderful that you also took advantage of our Tennis clinics, and we thank you for sharing your experience with our Pro team. We hope to welcome you back soon!

Mahalo Nui Loa,
Kaila
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3,324 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (863)
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English first
New York City, New York
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed December 27, 2012

Although we didn't stay long enough to give this place a thorough review, I really wanted to just flag that the Koa Kea is a much better option for a couple looking for a quiet and romantic time. The Grand Hyatt had every amenity under the sun, but lacked atmosphere and was very functional in terms of everything we saw over 24 hours.

My guess is that it would be tremendous for families as there would be entertainment for all and escape for some.

  • Stayed January 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaila A, Manager at Grand Hyatt Kauai Resort and Spa, responded to this review, January 1, 2013
Aloha and Mahalo for your review.

Thank you for sharing your experience with us. We apologize that your expectations were not exceeded and that you were not informed of our various couples' amenities and packages. If there is any specific feedback you would like to provide, please feel free to contact the Social Media Marketing Manager directly at the resort. Again, we thank you for your review and hope to have the opportunity to welcome you back in the future.

Warmest Aloha,
Kaila
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Denver, Colorado, United States
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 27, 2012

We just stayed 8 days at the grand Hyatt- and grand it was. The property Is simply gorgeous and very well kept. The service has been outstanding and beyond expectations. The food is pretty expensive, but the stores on the property are very fair priced. Sea view terrace cannot be beat for the views and food. The pools are fabulous. The beach unfortunately is small and rough. The path along the golf course is stunning with great whale watching. Popui beach is home to tons of sea turtles. This hotel cannot be beat!

Room Tip: Garden view can oversee the parking lot which is busy.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaila A, Manager at Grand Hyatt Kauai Resort and Spa, responded to this review, January 1, 2013
Aloha Saskia S,

Thank you for your sharing your experience of your recent stay with us! We are thrilled to hear you had an excellent vacation and enjoyed exploring the resort and surrounding areas. The Mahaulepu trail is breathtaking, and it's wonderful that you spotted whales along the coast! We'd also like to thank you for kind comments about our staff and the service you received. It would be a pleasure to welcome you back!

Mahalo Nui Loa,
Kaila
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fremont, California
Senior Contributor
40 reviews 40 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 26, 2012

Spent four nights during the Christmas Holiday break. Beautiful property with lovely gardens and numerous pools. Well maintained. Rooms are spacious and adequate, huge bathrooms. we stayed in an ocean view room on the shipwreck side. I would opt for the pool view rooms if i were to do this again, They mostly have a partial ocean view anyway and are located much closer to the lobby. But no regrets and our room was great. The service was uniformly outstanding, from front desk to the cleaning staff, pool service, etc. Particularly noteworthy was the concierge desk. Used their services numerous times and their advice was spot on. Never once did they try to steer me to their preferred vendors or restaurants, but listened to our needs and helped us. As others have noted, it was a long walk from the parking lot to our rooms, but we didnt mind. Gym was very good. I have stayed at numerous places where they have exorbitant resort fees. This is one where I felt the $25 they charge is worth every penny. Overall we had a great experience and if you don't need kitchen facilities, its perhaps the best place to stay in Kauai.

Room Tip: The pool view is great and look for rooms that have both an ocean view and pool view
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaila A, Manager at Grand Hyatt Kauai Resort and Spa, responded to this review, January 1, 2013
Aloha and Mahalo for your review!

We are delighted to hear you had an outstanding Christmas holiday with us! Thank you for your warm comments about our staff and the service you received. It is our goal to ensure each guest is touched with the Aloha spirit and becomes a part of our Ohana (family). We hope to see you in the near future and welcome you back!

Warmest Aloha,
Kaila
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 25, 2012

Of the hotels I have stayed in, this hotel was simply fantastic. The staff were efficient, excellent and eager to help. They will offer you help before you even ask. The pool area is wonderful for both adults and children. The food is delicious as well, even the simplest grilled chicken sandwich. I am so glad I chose this hotel on a whim. It is truly worth it, you won't be disappointed. Also, sight-seeing is not very far, seeing as the island of Kauai is relatively small. If you do not like the food in the hotel (which most likely happen), you can easily find a wonderful restaurant nearby with the help of the concierge.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington, Virginia
Top Contributor
112 reviews 112 reviews
30 hotel reviews
Reviews in 43 cities Reviews in 43 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed December 25, 2012

I stayed at the Grand Hyatt Kauai Resort and Spa for the first half of my trip to the islands. The place is beautiful. Overall there are great views from every direction, the rooms are fantastic (i.e., modern, clean, spacious), and the pool complex is amazing. I also appreciated the easy self-parking (valet is an option), the helpfulness of the staff, and the ample space around the pools. There was never a need to go out and "hold" a chair. Whenever I went out to the pools, there was always plenty of choices.

I also felt that this resort did not "nickle and dime" you to death. There was a $25/day resort fee, but there was no charge for self-parking, wifi, etc. And, in my package, I had a $100 resort credit which applied to anything on my incidentals bill. So, there was really no charge for much of what large resorts will typically tack on.

The breakfast buffet was also included in my package. It was excellent! However, if you pay as you go, it would be pretty pricy.

Finally, you can do a hike along the coast going east from the resort. It's challenging, but you are rewarded with beautiful views of the ocean and mountains. And, if you keep going, you come to a series of secluded beaches. The water was calm on some of them, and they provided a near perfect setting.

On the last day, I drove away thinking, "there is not a single thing that I can fault!" Highly recommended.

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chippewa Falls, Wisconsin, United States
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 23, 2012

We know why this resort is rated as one of the top ten resorts in the world. Everything about it reflects this. It is a very large resort but there are many places that can you have your private space. Wherever you walk the ambiance is beautiful. The rooms and service are upper scale as reflected in the Grand name of the hotel. Our favorite on-site restaurants are Dondero's and Tidepools. Within ten minutes driving there are several other excellent places to eat. There is always a place to lay out as they have numerous pool and sun areas. The rooms are spacious and clean and all have the luxurious Hyatt bedding. For ultimate pampering try one of the services at the ANARA Spa. It costs me plenty for my wife to enjoy this but who does not want a happy wife when you are in paradise. You pay a little more for this upscale resort but it is well worth it if you are looking for the ultimate romantic vacation.

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Kauai Resort and Spa

Address: 1571 Poipu Rd, Poipu, Kauai, HI 96756
Phone Number:
Location: United States > Hawaii > Kauai > Poipu > Koloa
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Poipu
#2 Luxury Hotel in Poipu
#2 Top resorts Hotel in Poipu
#2 Romantic Hotel in Poipu
#2 Green Hotel in Poipu
#2 On the Beach Hotel in Poipu
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Grand Hyatt Kauai Resort and Spa 4.5*
Number of rooms: 602
Official Description (provided by the hotel):
Find the true essence of paradise at Grand Hyatt Kaua’i Resort & Spa. Set on the soothing white sands in Poipu, on Kauai’s sunny south shore, this luxury resort unfolds on over 50 acres of lush gardens. The resort’s classic Hawaiian architecture with open courtyards and lush gardens welcomes the tropical breeze. Freshly renovated rooms blend clean simple lines with Hawaiian design elements to create a private retreat. A water wonderland awaits with a quiet adult area, lava-rock river pool, waterslide, and saltwater lagoon. Play championship golf at Poipu Bay Resort. Sample delicious island flavors at one of six restaurants. And for a spa experience like no other, visit Anara Spa where open-air treatments use island-fresh botanicals to refresh and renew. ... more   less 
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Also Known As:
Grand Hyatt Kauai Hotel Poipu
Hyatt Poipu
Poipu Hyatt
Grand Hyatt Poipu
Grand Hyatt Kauai Resort Spa
Grand Hyatt Kauai Resort And Spa Poipu

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