Kauai is beautiful and the parts of this hotel that highlight the natural beauty of the area are stunning. Not that it's a bad thing, but if you are into resorts that feel like Disney, Vegas, cruise ship destinations and you enjoy the comforts of suburbia, clearly they are gearing themselves to you. If you are interested in the local culture, beauty, care about local and delicious food, this is probably not worth the $$.
The front desk staff was fantastic. She made us feel welcomed and got us into a room quickly. The honeymoon perks she threw in were very nice.
In fact, all the staff of the Hyatt were friendly, helpful and seemed really proud of their work.
The beach towels and water bottles were wonderful, and the staff out front were very helpful.
I also personally enjoyed quiet mornings in what I think is called the Seebreeze lounge. The breakfast items there were reasonably priced and I loved the quiet and the view. It was spectacular.
There were three main negative things, in our opinion.
1) We were appalled by the quality of the food. Undercooked risotto? Overcooked fish? We expected menus that would highlight local seafood, and tropical fruit. We felt like were were loosing our minds when we heard many other guests raving about the food. More GOOD vegetarian options would have been appreciated. After the first day, we stopped eating in the hotel and found awesome vegetarian friendly food elsewhere.
2) Our room was not very private. We couldn't leave our blinds open; we could see folks walking by.
3) The concierge service was terrible, compared to other Hyatts we've stayed at. The oddest and most upsetting incident to us was when we asked about local farmers markets and one of the concierge women tried to dissuade us from going, saying that we would overpay for fruits and vegetables. Isn't Hawaii supposed to be know for its produce? Isn't it good for tourists to support local farmers? She begrudgingly printed something from the internet we could have printed ourselves. The other problem with the concierge is that they kept pushing the same lame 10 tourist activities. They told us a few times that they don't know much about other activities or the north of the island, because most of their clients want to stay near that hotel. Again, they would just go to websites or call various places to get info we could have gotten ourselves.