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“Lap of Luxury” 5 of 5 stars
Review of Grand Hyatt Kauai Resort and Spa

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Grand Hyatt Kauai Resort and Spa
4.5 of 5 Resort   |   1571 Poipu Rd, Poipu, Kauai, HI 96756 (Koloa)   |  
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Ranked #2 of 6 hotels in Poipu
GreenLeadersSilver level
Dade City, Florida
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Lap of Luxury”
5 of 5 stars Reviewed November 11, 2012

From the moment we arrived, we were met with friendly staff, luxurious accommodations, and wonderful cruisine. The "Tidepools" restaurant, one of two restaurants on the sprawling 48-acre resort, provides a glimpse into tropical, open-aired, upscale intimate dining with a large array of
both seafood and meat selections. Pricey, but worth a special occasion.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaila A, Manager at Grand Hyatt Kauai Resort and Spa, responded to this review, November 16, 2012
Aloha and Mahalo for your review!

We are delighted to that you had a great stay, and thank you for sharing your experience. We too love Tidepools and indulging in their delicious meals while overlooking the lagoon. It would be a pleasure to have you be our guest again! Until then we send our warmest Aloha.

Mahalo,
Kaila
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (667)
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English first
Los Angeles, California
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed November 10, 2012

If you like excellent service, beautiful landscaping and a relaxing atmosphere this place is for you. The staff goes out of their way to be helpful including the team at the concierge desk that is the best we've ever seen. The woman who checked us out at the end of our stay has been working at this hotel for 16 years so the positive work atmosphere for their employees translates to excellent customer service. The lagoon is an excellent feature and chairs were never hard to find. The only 2 negatives are: 1) we had to travel to a nearby beach to enjoy the ocean because the surf at the hotel's beach was too rough; 2) there don't seem to be many good ocean front room views so save a few dollars and book an ocean view room because the views seemed equal. Definitely worth a return visit

Room Tip: Don't pay extra for an ocean front room - the views are about the same as ocean view rooms
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaila A, Manager at Grand Hyatt Kauai Resort and Spa, responded to this review, November 16, 2012
Aloha and Mahalo for your review!

We are happy to hear you enjoyed the beautiful grounds and views of the resort, as well as the relaxing tropical atmosphere! Thank you for recognizing our wonderful staff for their service, your warm comments will be shared among our team! It would be a pleasure to welcome you back.

Mahalo and A Hui Hou,
Kaila
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Cleveland, Ohio
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 9, 2012

We planned on a 4 night stay at the Grand Hyatt following stays at The Four Seasons BI and Four Seasons Maui. We expected that the Hyatt would not be as spectacular/service oriented as the Four Seasons properties, however, we were super disappointed. The pools and grounds of the Hyatt are beautiful. The building itself and the guest rooms are very outdated. In my opinion, the hallways and elevators are downright gloomy. The only update to the room was the bathroom. My husband and I were celebrating our anniversary and given a room with 2 beds (king and full), which we thought was strange given our request for 1 king bed. I called down to the front desk and spoke with the manager about my concerns (outdated rooms and 2 beds) and she explained that the decor is a personal preference and that many guests also complain about the layout of the resort. I was not expecting her to add to my list, but I did agree that a 10 minute walk to the pool and/or lobby is not optimal. She offered to give us a different room, but explained that it would only be a smaller version of the room we were in. We also stayed on the " club level" which provides breakfast, afternoon and evening snacks, and nonalcoholic beverages throughout the day. It's a great perk and one that we've enjoyed at other Hyatt properties. This Hyatt, however, does not have specific floors or rooms designated for club level guests. The club room is several floors away and also very outdated. To say the least, we stated one night and switched hotels the next day. I lost my Hyatt points, but the manager was "nice" enough not to charge us the early departure fee. In comparing this property to the other Hyatts we've stayed at and other resorts in Hawaii, it's got a lot of updating to do. If we return to Kauai, we'll look into the St. Regis on the north shore.

Room Tip: Wait until the resort is updated
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  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaila A, Manager at Grand Hyatt Kauai Resort and Spa, responded to this review, November 16, 2012
Aloha and Mahalo for taking the time to share your experience.

We regret to hear that your recent stay with us did not exceed your expectations. However, we are grateful for the feedback you provided and the opportunity it provides to us to improve upon. A private message has been sent to you regarding your experience in hopes that we may gain further details.

We again thank you for your feedback and hope to have the opportunity to one day invite you back.

Warmest Aloha & Mahalo,
Kaila
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Marion, Illinois
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 8, 2012 via mobile

From check-in to check-out, our stay was wonderful!! Kauai is the perfect island getaway, and Grand Hyatt adds such luxury and fun!! The restaurants offer exceptional food with world-class service and amazing views. Although there is lots to do on Kauai, you never need to leave the resort to have a memorable vacation!

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaila A, Manager at Grand Hyatt Kauai Resort and Spa, responded to this review, November 16, 2012
Aloha and Mahalo for your review!

We're delighted that you had a fantastic stay with us, and immersed yourself in the luxurious amenities of the resort! Mahalo for recognizing our staff for their excellent service, your kind comments will be shared with our team. We hope to have the opportunity to welcome you back to the Garden Isle!

Mahalo Nui Loa,
Kaila
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Contributor
48 reviews 48 reviews
20 hotel reviews
Reviews in 25 cities Reviews in 25 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed November 8, 2012

The Grand Hyatt is by far the best resort / hotel in Kauai and one of the best Hyatt properties I have ever stayed at. The grounds are kept in immaculate shape and are truly awe inspiring. The hotel rooms are very nice and our view was an unobstructed ocean view that we could hear waves crashing.
I would highly recommend you stop looking at other hotels and book this one. The service is excellent from every member of the staff and the spa is wonderful. The pools, private streams (at least it felt like it) and salt water lagoon are beautiful and make the overall experience very romantic and different from any other resort.
Only downfall I could think of was the location is at the opposite end of the Napoli Coastline. However, it’s worth the drive to stay at this hotel and enjoy all its wonders.

Room Tip: Ask for a direct ocean view or rooms located close to the Club room for Diamond Members.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaila A, Manager at Grand Hyatt Kauai Resort and Spa, responded to this review, November 16, 2012
Aloha and Mahalo for your review!

Thank you for being our guest and for sharing your high recommendations of our resort! We are overwhelmed by your warm comments, and can not be more pleased that you had a wonderful stay! It's great that you enjoyed the many pools, salt water lagoon, and meandering river. Mahalo for also commending our staff and their service, we will share this with our team! It would be a pleasure to welcome you back!

Mahalo and A Hui Hou,
Kaila
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Novato
Senior Contributor
48 reviews 48 reviews
21 hotel reviews
Reviews in 26 cities Reviews in 26 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed November 8, 2012 via mobile

We have stayed at this property a number of times over the years and I have never reviewed it before. Since they just completed a extensive renovation which included every room in this amazing hotel, I thought it might be a good time to give a few tips when booking a stay at this world class resort. We have traveled to almost all the islands of Hawaii, but Kauai still remains our favorite. It is a bit harder to fly into as most airlines don't offer direct flights, and you can tell why when you arrive at the small Lihue airport and step off the plane. Kauai is much more laid back than the other more popular islands, and they still have a law that states that "no building can be built higher than the tallest coconut tree". So whether you stay at the 5 star St. Regis up at the north shore on the "wet" Hanalei part of the island, or choose the "sunny" south shore of Poipu where the Grand Hyatt is located, no matter how large the property, all the buildings blend naturally into the beautiful surroundings. The Grand Hyatt is best known for their spectacular tropical gardens and one of the best pool areas of any hotels we have ever stayed at. The "river pool" starts at the upper part of the adult pool area and meanders down through waterfalls and small alcoves which ends at a water slide that whisks you down to the main pool and the giant salt water lagoon with its sandy beach right next to the ocean. There are two wings at this huge property, the Poipu and the Shipwreck. This is one hotel where a partial ocean view is actually nicer than a full ocean view, and if you are in the Poipu Wing you can look out over the beautiful gardens of the hotel and still have a full view of the ocean from your balcony. We were "upgraded" to a full ocean view on our last stay and we didn't like it as well. Most of the rooms have now been renovated to include a excellent rain shower with no bath tub, so if you have kids make sure you request a room with a tub. Also, we are Hyatt Gold Passport members, and the Club level rooms at this property are worth the extra money. They have a great continental breakfast buffet, afternoon snacks and an honor bar at night with horsduevres. They have their own concierge there to book any restaurant reservations and also any other activities you may want to enjoy on the island. The room itself was built as a club lounge, so it is very open and has a nice patio area that you can enjoy your drinks on. The staff here goes out of their way to make your stay memorable and many of them have been working there since the hotel opened over twenty years ago. The were in the process of renovating the expansive Anara Spa area on our last visit, so we are looking forward to seeing the latest improvements. If you can book a package with the AAA or Sunshine on Sale specials, the breakfast buffet at the Ilima Terrace is the best on the island, but is expensive if not included with your room rate.

Stayed March 2012, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaila A, Manager at Grand Hyatt Kauai Resort and Spa, responded to this review, November 16, 2012
Aloha and Mahalo for your review!

Thank you for your wonderful comments about our resort, as well as our staff! We are thrilled that you enjoyed much of what the resort offers, and that you were happy to see our newly renovated rooms. Mahalo for also being a loyal Hyatt Gold Passport member and for choosing to stay with us once again. We will be sure to share your warm comments with our entire team here, and give a special shout out to our amazing Grand Club staff.

We hope to see you again in the near future, and until then we send our warmest Aloha!

Mahalo Nui Loa,
Kaila
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Linn, Oregon
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 7, 2012

We spent six fabulous days at the Grand Hyatt Kauai. The service, room, facilities and grounds were impeccable. We never experienced any crowds or waiting for service. We thoroughly enjoyed the daily breakfast buffet with great food, a beautiful setting and delightful waitresses. Small birds occasionally flew into the restaurant area which bothered some guests but it just added to the ambiance for us. There is a reasonably (reasonable for Kauai) priced takeout patio cafe for lunch or afternoon snacks by the pool. Dinners were great though expensive as expected at a resort such as the Hyatt. We headed out to the local village for a few of our meals which were more reasonably priced. The pool was fantastic with various water activities, never crowded and we never had a problem finding a lounge chair. The lagoon was a nice change from the pool for a more natural swimming experience. We look forward to returning!

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaila A, Manager at Grand Hyatt Kauai Resort and Spa, responded to this review, November 16, 2012
Aloha and Mahalo for your review!

We are pleased that you had a wonderful stay with us! We too love the ambiance of breakfast at Ilima Terrace, with a great view, swans and Koi fish swimming by, and of course the delicious food! Mahalo for commending the service that our staff provided, we will share your warm comments with our team.

Mahalo and A Hui Hou,
Kaila
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Grand Hyatt Kauai Resort and Spa

Also Known As:
Grand Hyatt Kauai Hotel Poipu
Grand Hyatt Kauai Hotel
Grand Hyatt Kauai Resort
Grand Hyatt Kauai
Hyatt Kauai
Hyatt Poipu
Poipu Hyatt
Grand Hyatt Poipu
Grand Hyatt Kauai Resort Spa
Grand Hyatt Kauai Resort And Spa Poipu
Address: 1571 Poipu Rd, Poipu, Kauai, HI 96756
Phone Number:
Location: United States > Hawaii > Kauai > Poipu > Koloa
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Poipu
#2 Green Hotel in Poipu
#2 On the Beach Hotel in Poipu
#2 Luxury Hotel in Poipu
#2 Top resorts Hotel in Poipu
#2 Romantic Hotel in Poipu
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Grand Hyatt Kauai Resort and Spa 4.5*
Official Description (provided by the hotel):
Find the true essence of paradise at Grand Hyatt Kaua’i Resort & Spa. Set on the soothing white sands in Poipu, on Kauai’s sunny south shore, this luxury resort unfolds on over 50 acres of lush gardens. The resort’s classic Hawaiian architecture with open courtyards and lush gardens welcomes the tropical breeze. Freshly renovated rooms blend clean simple lines with Hawaiian design elements to create a private retreat. A water wonderland awaits with a quiet adult area, lava-rock river pool, waterslide, and saltwater lagoon. Play championship golf at Poipu Bay Resort. Sample delicious island flavors at one of six restaurants. And for a spa experience like no other, visit Anara Spa where open-air treatments use island-fresh botanicals to refresh and renew. ... more   less 
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