We have stayed at this property a number of times over the years and I have never reviewed it before. Since they just completed a extensive renovation which included every room in this amazing hotel, I thought it might be a good time to give a few tips when booking a stay at this world class resort. We have traveled to almost all the islands of Hawaii, but Kauai still remains our favorite. It is a bit harder to fly into as most airlines don't offer direct flights, and you can tell why when you arrive at the small Lihue airport and step off the plane. Kauai is much more laid back than the other more popular islands, and they still have a law that states that "no building can be built higher than the tallest coconut tree". So whether you stay at the 5 star St. Regis up at the north shore on the "wet" Hanalei part of the island, or choose the "sunny" south shore of Poipu where the Grand Hyatt is located, no matter how large the property, all the buildings blend naturally into the beautiful surroundings. The Grand Hyatt is best known for their spectacular tropical gardens and one of the best pool areas of any hotels we have ever stayed at. The "river pool" starts at the upper part of the adult pool area and meanders down through waterfalls and small alcoves which ends at a water slide that whisks you down to the main pool and the giant salt water lagoon with its sandy beach right next to the ocean. There are two wings at this huge property, the Poipu and the Shipwreck. This is one hotel where a partial ocean view is actually nicer than a full ocean view, and if you are in the Poipu Wing you can look out over the beautiful gardens of the hotel and still have a full view of the ocean from your balcony. We were "upgraded" to a full ocean view on our last stay and we didn't like it as well. Most of the rooms have now been renovated to include a excellent rain shower with no bath tub, so if you have kids make sure you request a room with a tub. Also, we are Hyatt Gold Passport members, and the Club level rooms at this property are worth the extra money. They have a great continental breakfast buffet, afternoon snacks and an honor bar at night with horsduevres. They have their own concierge there to book any restaurant reservations and also any other activities you may want to enjoy on the island. The room itself was built as a club lounge, so it is very open and has a nice patio area that you can enjoy your drinks on. The staff here goes out of their way to make your stay memorable and many of them have been working there since the hotel opened over twenty years ago. The were in the process of renovating the expansive Anara Spa area on our last visit, so we are looking forward to seeing the latest improvements. If you can book a package with the AAA or Sunshine on Sale specials, the breakfast buffet at the Ilima Terrace is the best on the island, but is expensive if not included with your room rate.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aloha and Mahalo for your review!
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Thank you for your wonderful comments about our resort, as well as our staff! We are thrilled that you enjoyed much of what the resort offers, and that you were happy to see our newly renovated rooms. Mahalo for also being a loyal Hyatt Gold Passport member and for choosing to stay with us once again. We will be sure to share your warm comments with our entire team here, and give a special shout out to our amazing Grand Club staff.
We hope to see you again in the near future, and until then we send our warmest Aloha!
Mahalo Nui Loa,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.