Be aware that through the month of May and maybe a bit longer the resort will be performing major exterior maint. which can be very noisy and a bit smelly with diesel fuel when they drive the forklift back and forth. If you intend to sit on your lanai part of the time during the day 8-6 then this will be annoying if your room is somewhat near the contruction. That would be the main negative item about the resort. Also we thought maybe they would stop Sat.-Sun but they are working 7 days a week I assume to complete the construciton quickly. If you will not use your lanai then this construction should generally not be an issue.

This resort is a timeshare resort and they do book through several of the travel websites. I traded my points in Orlando for this resort and generally the resort is fine. Like others have said it is not a 5 star and I would lean more towards a 3 star. Our room was a little dated but perfectly fine and they fixed the air cond within a couple of hours of reporting the issue. An air cond in each bedroom is really nice! The pool is great for families and younger children up to 10 years old but be aware it is shallow and no diving or jumping or that type of goofing around so your older kids may get a little bored. A sand beach is about a 5-10 min. walk away but really too rough for smaller children at least during our time in May. You can drive to Poipu Beach within 5 min. which is marvelous. There are also many other beaches within 30 min. and I learned that the surf and tides can change several times a day so you should check with the Pool attendants who daily get the beach reports and can give you a hint on where to go that day. We had no other issues with noise like roosters/abnoxious guest/svistiors which I have encountered at some other Kauai resorts.

Grocery shopping is best done in Lihue (Costco if it makes sense). If you go to the Koloa grocery store 5 min. away you will pay an arm and a leg for every item. Also, all restaraunts we checked in Popui were very expensive especially for dinner $20-40 per adult. They know you have money and will gladly take it if you choose to eat out. I suggest eating lunches out since they seem to be half the price and eating dinners at the condo. In a pinch this resort does have a small kitchen at the pool that serves a limited menu but the pricing is not too outrageous.

I would stay at this resort again as a timeshare exchange. If you get a deal from a travel site on a nightly rate then I would also stay here but I would not pay full price for this resort.

There is no nicer place on earth than Poipu Hawaii. I took my family of 5 on a trip in March and was only slightly impressed. It is a shame. This is potentially one of the most beautiful spots on the island and the owners and mangement have let the hotel decline. I know that most of the resort is timeshare and from looking at various resale info they only charge a maintance fee of about $1,100 per year. While to many on the mainland, this may seem high but for a property in Hawaii this is nothing. It would be great for Suntera (the ownership group) to charge a few hundred dollars a week more and turn it into a great property.

Our first impression was WOW! How nice!
Big 2 bedroom suite! Nice view of pool and ocean in background...BLDG 8 Room 405. (top floor)
But then we realized the service is somewhat lacking and the aloha spirit was mediocre at best!
In fact, at breakfast we were treated rudely when we showed up with our "invitations" which were placed on our beds inviting us to a "free" breakfast since we told these were NOT invitations but for show only...
Then she said since we were doing ENCORE, we were not entitled to free breakfast..which I found out later on, we did have a coupon which just needed to be validated by the encore desk.

Also, housekeeping also told us were not entitled to any housekeeping for the one week we there...which also turned out not to be true, since they did come once again on the 4th day.
But if you wanted new bath towels at a different time..$15 charge!
You should have at least enough towels for each couple staying in the condo for the week.

However, if you get a good deal..it is definitely worth it! The area is beautiful...Nice location next door to Hyatt....short drive to Poipu Beach for excellent swimming and snorkeling..

We did the presentation, but had no intention of purchasing...Not high pressure..

After having declined a timeshare offer last year, we were in the end offered a return visit for $1300, provided we would attend a timeshare meeting during that period.
We accepted that, and booked in May, 2007, for a mid-February return. We've just returned home.
Despite the early booking, and the request for a partial ocean view, we were put into a room with what I call the view from hell. It's located at 8206, a second floor unit with the lanai looking directly out on the dirty yellow gravel roof of the breakfast area. At eye level, sitting on the lanai, the major view is that glaring roof. You have to work to see the lovely pool area beyond. Since one of the beauties of a resort stay is being able to relax on the lanai with a cup of coffee in the morning or a glass of wine in the evening and enjoy the view, whether ocean or garden, the fact that our viiew was majorly blocked by ugliness took the shine off our experience there.
I immediately contacted the front desk. Even though we had been told in the literature that rooms were allocated on a best available upon arrival basis, and we arrivied at the very beginning of check-in time, we were told that that were no other options. Would it help if we would wait? No, they were full. But we booked back in May and we were here at the beginning of check-in.... Sorry.
The resort is well situated, and the rooms are spacious, but as has been reported, the kitchenware in sparse, and there were no non-stick pans. Linens and towels, as has also been reported, need some major help. And the furniture is getting tired. But even with some drawbacks the place can offer a nice stay if you're lucky enough to get a decently positioned unit.
I would not stay there again myself because I didn't get ANY help or understanding when I tried--first thing in the check-in period- to receive any help. Nor was I able to get any help the 2nd day when I inquired as they suggested I do. And, mind you, I was not asking for ocean view but just to be put in a unit where I could have some view other than a yellow gravel roof.
I took photos of the view from eye level on the lanai, and took them with me to the time share presentation I was required to go to. I suggested that they put them in their next brochure so that thay might attract more buyers. Needless to say, if I had had any consideration of making a purchase, that went out the window when I could get no help with our request to change rooms.