When booking this resort through Pleasant Holidays, my original plan was to get the Run-of -the -mill Condo (cheapest cost). I was advised that the Condo's in this price range would be adjacent to a busy road and I would be subjected to traffic noise. Upon this suggestion I upgraded to a Royal Garden View. When I arrived I was assigned a Condo, and was given one at the back of the property adjacent to the busy road. The Staff did allow me to change my room to an upstairs. I contacted my travel agent and informed them of my situation. I was told by her, that Pleasant Holidays would contact me ASAP. I never heard from them or the Condo Management. When I upgraded, I was told my Condo would be more in the center, in a quieter part of the property.. On the 2nd day, I contacted the staff, who told me that my Condo was part of the Royal Garden package??? Advice to anyone booking.... call the Hotel Staff and ask where your Condo will be located. We made the best of it while there. The Condo was well furnished, and well maintained. Remember, there is no Air Conditioning... Window Slats provide all the ventilation, along with ceiling fans. We had no problem with this, especially being upstairs.
The Grounds are beautiful, and the staff was friendly. My brother stayed at the Sheraton, next door, and we had no problem walking between the properties. All in all, except for the room snafu, we enjoyed our stay. Great Shopping center across the street, with Starbucks, and many restaurants, and shops. Also note that Housekeeping Service isn't daily. We had one visit during our stay, which we knew in advance. You can have more housekeeping, but at an added cost.
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- Also Known As:
- Outrigger Kiahuna Plantation Hotel Poipu
- Outrigger Hotel Kiahuna Plantation
- Outrigger Hotel Koloa
- Outrigger Poipu
- Kiahuna Plantation Resort Kauai/Poipu