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Sheraton Kauai Resort: Traveler Reviews


Sheraton Kauai Resort
2440 Hoonani Rd, Poipu, Kauai, HI 96756
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Traveler Reviews

77% Recommend
4.0 of 5 stars 470 reviews
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Disappointing

Sheraton Kauai Resort

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2 of 5 stars
MJ_Ron 8 contributions
Los Altos
Jan 2, 2009
3/3 found this review helpful

We stayed at the Sheraton for 5 nights over Christmas because the package rate through Expedia seemed good despite reading reviews of poor hotel service. We should have listened. Even though we spent most of our time outside the hotel exploring Napali coast, Waimea canyon and others, if we go back to Kauai, we will definitely stay elsewhere. Sheraton room was clean but the service is poor, food is mediocre, and rental car office is unreliable. If you want really good hotel experience, go to Grand Hyatt where we went for Christmas dinner, beach time and just to relax over drinks, but there are plenty of private and plantation style condos all along the road, you can surely find compatible deals.

By the way, you need a car to get around Kauai.

  • Date of stay December 2008
  • Visit was for Other
  • Member since December 28, 2007
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $310 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
LOVED this resort! Can't wait to visit again!

Sheraton Kauai Resort

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5 of 5 stars
GoDawgs 22 contributions
Atlanta, GA
Dec 29, 2008 | Trip type: Couples
2/2 found this review helpful

This resort exceeded our expectations, and we couldn't have been happier. We booked a deluxe ocean view room, which was comfortable and nicely decorated, with a breathtaking view. I have absolutely no complaints about the room. The room has a small refrigerator, which I always like. There is a small upscale convenience store right across the street from the resort, in the shopping center with Roy's restaurant, and we shopped here to keep our room well stocked with drinks, breakfast food, and snacks.

We liked that the Sheraton is not a huge mega resort. The hotel is right on the ocean with a very short walk to get to the beach, while many of the larger resorts (i.e. the Hyatt) are so huge that it's quite a hike from the room, through numerous pathways and pools, to get to the beach.

The pool is nice, but small compared to the larger resorts in the area. This didn't bother us, as we could lay by the pool at home. In Hawaii, I care more about the beach! The beach at the Sheraton is fantastic, and the water is not as rough as at the Hyatt, where they have signs warning that only strong swimmers should enter the water.

This place was really beautiful in a fantastic location, and I would highly recommend the resort. In fact, we will definitely visit again. The only negative thing I can say about our stay is that the room service food was quite bad, but we made this mistake only once and wanted to visit the many great restaurants on Kauai, anyway.

  • Liked — Beautiful rooms, beautiful views, fantastic beach
  • Disliked — The room service food was terrible!
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 2 of 5 stars Service
  • Date of stay May 2008
  • Visit was for Honeymoon
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since September 06, 2004
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $310 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Lots of fun!

Sheraton Kauai Resort

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5 of 5 stars
kaeller 6 contributions
FL
Dec 24, 2008
5/5 found this review helpful

Our stay at the Sheraton Kauai was the last part of a three-island wedding/honeymoon trip. We also stayed at the New Otani in Oahu and the Hapuna Prince on the BI. Let me start off by saying that the three hotels were very different from each other, but we very, very much loved all three of them. Because it was our honeymoon, the rooms we stayed in at the Hapuna and the Sheraton were nicer than those we otherwise would have selected.

We spent five nights at the Sheraton in mid-December. Honestly, the lousiest part of our stay was the weather--a winter storm was with us during the entire stay, and we arrived a few hours after a tornado warning on Kauai--but the Sheraton (obviously) couldn't do much about that.

Our hotel was in the ocean wing, unit 1134. We had a nice view of the ocean and had a very, very quiet room. The hotel was not very full, so it appears that they were booking people in alternate rooms. The whole time we were there, there were never guests in the rooms on either side of us.

Our only (minor) complaint of the room was that the entrance looked out directly onto the road instead of a hallway. Our first night there, Coolio gave a performance in the bar, and guests were screaming as they walked to the parking lot near our room. The sound went clear into our room. If I were going back, I would request to have a room off of a hallway or a quieter area instead of being directly off of the road. It was quiet after that night, however. The room itself was fine.

The beach was beautiful, and we loved the monk seals hanging out there! I participated in a lei-making class and was temptped to sign up for morning yoga as well (but forgot!). The ocean was typically either too rough or too murky for swimming due to the heavy storms, but we got in a few times. I can only imagine how beautiful it would be during better weather!

We enjoyed the pool and waterslide. The sign on the jacuzzi states that guests must be 16 to use it, but the Sheraton doesn't enforce this. This is unfortunate, because the jacuzzi is small and was often overrun by a group of loud teenagers. We had no problem sharing the jacuzzi with children accompanied by their parents--and in fact enjoyed chatting with many of them--but we didn't feel that the jacuzzi should be overrun by a group of teenagers.

We skipped the concierge's spiel but turned to the concierge when we needed maps and advice on places to go. Due to the weather, we actually had a great time just driving around the island and sightseeing without any set plan. (We ended up not participating in a single activity or tour on Kauai.) The Sheraton offered a tree-lighting ceremony with carols sung by local kids that was very enjoyable, and we also enjoyed the various artists who would display their wares in the center courtyard daily. We ended up buying a ukelele for a relative from the uke seller.

We ate quite a few meals at the Sheraton, including one breakfast at Shells, one dinner at the Point, and one order of room service. The buffet breakfast at Shells is a great deal, and I highly recommend the banana pancakes with coconut syrup and chocolate sauce. Yum! Their guava juice is also fantastic. The four farms salad at the Point (also off the room service menu) is awesome. Stay away from their pizzas; they're pretty lousy. We had a pineapple that we'd purchased at the farmer's market, and the staff at Shells cut it and put it in a plastic to-go container for us for free. It was much appreciated.

Nearby, we ate two meals at Casablanca (just past the Po'ipu Shopping Center), and we adored it. We highly, highly recommend this restaurant. The food is cheaper than the resort and is delicious--plus, the atmosphere there is amazing. Puka Dogs has fantastic hot dogs, and Keoki's Paradise is fun. We shopped more than we care to admit at Whaler's General Store for gifts.

We also loved Koloa. Pizzetta is hit-or-miss, but they made a good pasta for me. The condensed milk on the shave ice at Koloa Shave Ice made us both nauseous. We found that all of the shopkeepers there are incredibly nice, and we enjoyed chatting with them.

We drove to Waimea Canyon and to Hanalei while we were there. We had fun at both places. Our one suggestion is to bring a picnic to Ke'e Beach if you intend to drive there from Hanalei. The guidebooks aren't kidding--there's nothing along the way! We met a couple who highly recommends Papaya in Hanalei. We ate at Tropical Tacos and found it to be both mediocre and overpriced.

We stopped by the Grand Hyatt one day to check it out. It was beautiful--the pool is incredible!--but we were happy to be at the Sheraton. It's a much more low-key hotel, and the ocean is much, much more accessible than at the Grand Hyatt. The beach didn't appear to be a swimming beach--we met quite a few people who said that Hyatt guests frequently drive to the Sheraton to swim in the ocean. That being said, we've also heard through the grapevine that it's easy for Sheraton guests to hop into the Hyatt's pools.

To sum up--it was a great hotel, and we'd definitely go back!

  • Liked — Very low key and literally attached to the beach.
  • Disliked — The weather! The hotel itself was great.
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay December 2008
  • Visit was for Honeymoon
  • Age group 25-34
  • Member since August 09, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles
  • I selected this hotel as a top choice for Beach / Sun, Outdoor / Adventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $310 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Nice n Quiet

Sheraton Kauai Resort

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5 of 5 stars
rhcoate 3 contributions
Denver, Colorado
Dec 11, 2008 | Trip type: Family

The economy has hit the Sheraton at Poipu Beach but in a consumer friendly way. We enjoyed a quiet 5 nights, perfect weather, empty tennis courts, garden swim pool, virtually empty restaurants. Not what they want- but it's the new reality. They lowered the room price and gave us a nice upgrade (due to our starwood gold status). Loved the 4:00 check-out- very convenient for red eye flight home. Friendly service. A bit of a pushy concierge, but very helpful. Kids loved it ( 8 and 5)- had their run of the pool (take the dumb rule disallowing un der 16ers from whirlpool please- it isn't and shouldn't be enforced- teach your children well). Kauai is...well...I am speechless- I have been to 5 continents and 50 plus resorts and this island takes the cake- the best!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay December 2008
  • Visit was for Quality time with family
  • Traveled with Family with young children
  • Age group 35-49
  • Member since March 08, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles
  • I selected this hotel as a top choice for Beach / Sun, Museums / Cultural / Historical sites, Outdoor / Adventure, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $310 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Relaxing Getaway!

Sheraton Kauai Resort

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4 of 5 stars
MoLor 1 contribution
Madison, Wisconsin
Dec 9, 2008 | Trip type: Couples

We stayed at the Sheraton Kauai for part of our Hawaiian getaway. The location was fabulous, the grounds are great, and the beach is one of the best on Poipu.

The staff was extremely friendly and we upgraded from oceanview to oceanfront. It was completely worth it. We have an aweseome view and fell asleep to the sounds of the ocean. We were also able to view the entire luau entertainment from the comfort of our lanai.

The rooms were clean and I love the Sheraton beds - they are very comfortable. The bathtub could have used a little updating, but that is the only complaint. The room itself was great.

  • Liked — Beautiful Sunsets
  • Disliked — Bathtub
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay January 2007
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since December 09, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Older travelers, Tourists
  • I do not recommend this hotel for Young singles
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $310 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Sheraton Kauai Resort Also Known As

Address: 2440 Hoonani Rd, Poipu, Kauai, HI 96756