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“Beautiful location” 4 of 5 stars
Review of Sheraton Kauai Resort

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Sheraton Kauai Resort
4.0 of 5 Resort   |   2440 Hoonani Rd, Poipu, Kauai, HI 96756   |  
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Ranked #6 of 6 Hotels in Poipu
Indiana, United States
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
“Beautiful location”
4 of 5 stars Reviewed November 22, 2013

The location was great, for views, great sunsets, and nice beach. The resort is quiet and the staff was 5 star! The room was older and a little disappointing for such an expensive stay. The room we had was located across the road from the beach, which I did not like at all. I would request a beach side / view room! Our view was of the secondary pool and garden and was beautiful and clean, but I felt it was a big distance to get to the beach and lobby.

Room Tip: I would want a view of the ocean on the same of the road as the beach. Closer to the beach/lobby ect...
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  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,007 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (469)
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Olmsted Falls, Ohio
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 17, 2013

We loved the resort , we didnt expect a breakfast buffet. It was great . Our room was an ocean view what a view. Beaufiful beach at the resort. The resort was awsome.They played haiwaiian music all the time , it was great.The staff was very helpful.1

Room Tip: Our room 1210, second flr. Great room. Nice and big.
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 17, 2013

My boyfriend and I spent 2 nights here this past weekend and had a wonderful time! As SPG gold members, we were upgraded upon check-in and had a deluxe garden view room. We had a nice snack at LAVA's which is right on the pool/beach area and has a beautiful view of then beach. The next morning it was overcast and raining a little bit so we checked out bikes and rode around time, which was free (included in the resort fee). We wanted to go to Smith's family luau but the website and phone both stated it was sold out, however the sheraton activities desk was able to get us the last 2 tickets by talking to them for us. On our last day we checked out early and then went on a snorkeling trip, and when we came back to the hotel before our flight, they gave us a key to the hospitality suite where we were able to shower and change,which was really nice, and also free. I was very hesitant to stay here after reading many negative reviews, but am so glad we did! I really think the negative reviews were overkill. The location is so great with immediate beach access, close to town and the service was great. As many have written, there was trouble with the wifi, but we were immediately given our own router to put in our room which fixed the problem with a little tech support help. Overall, I would definitely recommend staying here and if I return to Kauai (which I really hope to!!), I would definitely stay here again!

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Senior Contributor
30 reviews 30 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed November 17, 2013

The location is beautiful and ideal for exploring the 'south' side of the island. The resort is very lush, the beach, while small, is lovely and the most perfect spot for watching the sun rise each morning. The valet, wait staff at Lava, housekeeping, pool staff, & groundkeepers were all very nice, friendly and professional. The concierge was wonderful, making recommendations and reservations for our activities and restaurants. Front desk staff was great too with the exception of the lady who checked us in; lack of interest, basically phoning it in, Ms. Z left a lot to be desired. Maybe that's why she gave us a non-descript room across the road, saying they had no ocean side rooms available. The room, while adequate was dated, the bed very soft/uncomfortable but did have quality linens and down pillows. The bathroom was the smallest hotel bathroom ever. The tub wouldn't drain properly and maintenance couldn’t seem to fix it. The pool/hot tub was nice. Lounge chairs available throughout the day and it didn't seem like other guests were holding/hogging chairs. A few extra umbrellas would be nice to help shade the hot mid-day sun. A resort fee is added to the daily rate, I think it may be $30 per day and includes parking, Internet and supposedly bottled water in your room. During our four-day stay, on two of the days water wasn't left; the housekeeper said they ran out. We had breakfast at Lava one of the mornings; it was fine and adequate, if a bit pricey at $25 pp. We also had drinks and snacks a few times served by great staff, which made it all very relaxing and very enjoyable.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elkin, North Carolina
Top Contributor
50 reviews 50 reviews
12 hotel reviews
Reviews in 24 cities Reviews in 24 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed November 17, 2013

We loved the Sheraton Kauai Resort for many reasons: beautiful grounds, amenities, location and beach. Wish we could have stayed longer than the 4 days we were there. The concierge was magnificent and we went to him again and again for recommendations. We were tired and hungry upon arrival and got a quick bite at the restaurant there. This was my only complaint...food was only mediocre and very expensive. the rooms were a little small, but staying there is worth it...just plan to eat elsewhere.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 12, 2013

This was our 5th time on Kauai but our 1st staying at the Sheraton. Kauai is really a magical isle and the Sheraton was the perfect place to come back and feel the Aloha spirit. Our room was on the ocean side and very spacious, it was also beautiful but that's not all that was amazing. The pool is gorgeous right on the beach. The Lava restaurant exceeded our expectations for all our drinking and eating needs not to mention the view. We walked to little Poipu Beach Park and had the best snorkeling experience ever. Another day we walked to Brennekes for lunch then rented a buggie board and walked right up to Brennekes beach to buggie board and swim but to our surprise a turtle had the same idea. We did have a car and enjoyed many restaurants listed on Trip advisor. What a special vacation it was and now we can't wait to go back thanks to the staff at the Sheraton

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine L, Manager at Sheraton Kauai Resort, responded to this review, November 22, 2013
Aloha jazzeej,

It is lovely to hear from a many-time visitor to the island and we appreciate you choosing Sheraton Kauai for your most recent visit. We are so pleased to hear you felt the warm aloha spirit with us and enjoyed our facilities, location and dining. We hope you will think of us again for a future stay and look forward to welcoming you back. Mahalo.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alberta
Top Contributor
68 reviews 68 reviews
57 hotel reviews
Reviews in 43 cities Reviews in 43 cities
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed November 11, 2013

There is nothing like taking the elevator down from your room and walking out to the beach. We booked a deluxe garden view room to ensure that we would be on the beach side of the property. We had a view of the lagoon; it would have been nice if there had been some lighting at night. There was a tiki torch by the coffee shop, but it was never lit.

What I liked about the room - very spacious, lots of lamps, two sinks in the vanity area, two bathrobes, Starbuck's coffee, two comfortable chairs and a table on the balcony, quality bedding, comfortable pillow, the closet access from the room or the vanity area.

What I didn't like about the room - no place to hang a towel in the sink area, one chair - the room was spacious so a little sofa that would sit two people would be nice, two stools instead of chairs at the table, no fan in the bathroom.

The property was beautiful. The beach amazing. It was not very crowded when we visited. Lots of chairs to choose from by the pool, but few umbrellas.

Breakfast was included with our rate, otherwise we would have left the property after sampling it the first day. I do not believe that the buffet breakfast is worth $25 per person. It was basically the same breakfast everyday. Some days the scrambled eggs were good; other days they were slimy. The pineapple was sliced with the rind on and so thin that it was tasteless. No healthy alternatives for meat or eggs.

We ate at Rum Fire on our last evening. The food was delicious and the service excellent.

We would definitely stay here on future visits.

Room Tip: Deluxe garden rooms are very quiett and on the beach side of the property.
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Kauai Resort

Address: 2440 Hoonani Rd, Poipu, Kauai, HI 96756
Phone Number:
Location: United States > Hawaii > Kauai > Poipu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Poipu
#4 Luxury Hotel in Poipu
#5 Romantic Hotel in Poipu
#5 On the Beach Hotel in Poipu
#6 Family Hotel in Poipu
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton Kauai Resort 4*
Official Description (provided by the hotel):
The luxurious Sheraton Kauai Resort on Poipu Beach in Hawaii has the Hawaiian Rainforest Spa, water sports, two pools, a weekly Auli'i Luau, and 50,000 sq ft of indoor/outdoor meeting and event space ... more   less 
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Also Known As:
Sheraton Kauai Hotel Poipu
Sheraton Poipu
Poipu Sheraton
Sheraton Kauai Resort Poipu

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