The location is beautiful and ideal for exploring the 'south' side of the island. The resort is very lush, the beach, while small, is lovely and the most perfect spot for watching the sun rise each morning. The valet, wait staff at Lava, housekeeping, pool staff, & groundkeepers were all very nice, friendly and professional. The concierge was wonderful, making recommendations and reservations for our activities and restaurants. Front desk staff was great too with the exception of the lady who checked us in; lack of interest, basically phoning it in, Ms. Z left a lot to be desired. Maybe that's why she gave us a non-descript room across the road, saying they had no ocean side rooms available. The room, while adequate was dated, the bed very soft/uncomfortable but did have quality linens and down pillows. The bathroom was the smallest hotel bathroom ever. The tub wouldn't drain properly and maintenance couldn’t seem to fix it. The pool/hot tub was nice. Lounge chairs available throughout the day and it didn't seem like other guests were holding/hogging chairs. A few extra umbrellas would be nice to help shade the hot mid-day sun. A resort fee is added to the daily rate, I think it may be $30 per day and includes parking, Internet and supposedly bottled water in your room. During our four-day stay, on two of the days water wasn't left; the housekeeper said they ran out. We had breakfast at Lava one of the mornings; it was fine and adequate, if a bit pricey at $25 pp. We also had drinks and snacks a few times served by great staff, which made it all very relaxing and very enjoyable.
- Official Description (provided by the hotel):
- The luxurious Sheraton Kauai Resort on Poipu Beach in Hawaii has the Hawaiian Rainforest Spa, water sports, two pools, a weekly Auli'i Luau, and 50,000 sq ft of indoor/outdoor meeting and event space ... more less
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- Also Known As:
- Sheraton Kauai Hotel Poipu
- Sheraton Poipu
- Poipu Sheraton
- Sheraton Kauai Resort Poipu