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“Beautiful location, fantastic staff” 4 of 5 stars
Review of Sheraton Kauai Resort

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Sheraton Kauai Resort
4.0 of 5 Resort   |   2440 Hoonani Rd, Poipu, Kauai, HI 96756   |  
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Ranked #6 of 6 hotels in Poipu
Fresno, California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Beautiful location, fantastic staff”
4 of 5 stars Reviewed September 24, 2013

While this an older hotel, it still has the most incredible ocean views in Poipu. We had reserved an ocean view room, and when we told the front desk that we were celebrating our 49th anniversary, they upgraded us to an ocean front room,and provided is with a chilled bottle of champagne. We happen to be Starwood Gold members, but this Sheraton went above and beyond in making us feel like valued guests. From the welcoming of the valets to the last day of check-out, we loved our stay.

Room Tip: You need to stay in the main building, as the annex across the street does not have the views or the...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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944 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (437)
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English first
San Francisco, California
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed September 23, 2013

This property clearly rides on the coattails of having an awesome location that is right on the beach! The beach is beautiful and the snorkeling is good (the waves can get rough here). Our room was right on the beach, I would recommend to anyone staying here to pay a little extra and get the ocean view room. Some of the buildings are across the street and have no views. Our room needed some updating. Service around the pool was very spotty. Most of the time we were ignored, but sometimes they payed attention to us. The one day we paid to rend a beach lounger we got good service. The food at the lava restaurant is pricey and not very good. The drinks are good though.

Room Tip: Pay extra and get the ocean view rooms that are right on the beach. Being across the street would be...
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine L, Manager at Sheraton Kauai Resort, responded to this review, October 1, 2013
Aloha Doug P,

Thank you for sharing your recent experience at Sheraton Kauai Resort and for posting the lovely photos of our beachfront location. We are pleased you enjoyed the location, however, we are sorry that you felt the poolside service was inconsistent. Your comments are invaluable to us as we strive for continual improvement, and we have shared your feedback with our team. We hope you will think of Sheraton Kauai again for a future visit to the islands.
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Alton, Illinois
Top Contributor
50 reviews 50 reviews
5 hotel reviews
Reviews in 25 cities Reviews in 25 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 23, 2013

We had originally stayed at the Sheraton five years ago as part of a group tour, but were only there for 2 days. We have been talking about going back ever since. We finally made the trip and it was wonderful. Fully remodeled resort and even better than we had remembered. We were able to get the same room as before, with a beautiful ocean view away from the pool. What could be better that eating breakfast outside and then taking a walk along the beach! after only two days, the wait staff were calling us by name and we really felt like ohana (family). A wonderful gift package was waiting for us in our room as we were celebrating our 40th anniversary. So peaceful and relaxing!

Room Tip: Fourth floor ocean front are the best, especially for watching the sunset!
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Elaine L, Manager at Sheraton Kauai Resort, responded to this review, October 1, 2013
Aloha Rich B,

Mahalo for choosing Sheraton Kauai Resort again - we are so happy to hear that you enjoyed your visit with us and that the resort exceeded your expectations. Happy 40th anniversary, and we look forward to providing the perfect location to celebrate future momentous occasions. A hui hou.
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Buffalo, New York
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 22, 2013

My husband and I recently spent 6 nights at the Sheraton in Poipu Beach, Kauai. The hotel is lovely. Our room was spacious, immaculately clean and had the dreamiest bed I've ever slept on. The balcony overlooked a wonderful pool/hot tub and the Pacific. The staff was very accommodating and friendly, including the concierge, who gave us lots of good advice. Be ready to pay more for your meals on the island than what you would probably spend in your hometown. We found that eating away from the hotel was more interesting and less expensive in general, though I loved the breakfast buffet at their Lava restaurant. If you'd like to watch the sunrise or sunset from your balcony, be sure to mention that when you make your reservation. Also, if you have trouble walking, ask for a room closer to the lobby. There are several buildings at this resort. We sprung for the daily valet service ($10/day plus tips) and were very glad we did. I'd highly recommend staying here.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 22, 2013

My husband and I recently spent four nights at the Sheraton Kauai Resort in Poipu, Kauai. We were very pleasantly surprised at how beautiful the resort is. The resort sits right on it's own stretch of beach. Half of the beach is sandy and swimming friendly, while the other half is covered in black lava rock and is pretty to look at. The pool is large and overlooks the beach. We never had a problem finding poolside or beach side chairs. The beach also has cabana type lounging, which is a nice break from the sun (though you must rent these for $50/day). Both restaurants, RumFire and Lava, were excellent. All the staff we encountered were friendly and always helpful. My only slight complaint (and it's a small one) is that the room had a musty smell to it but was otherwise clean. Poipu is about a 30 minute drive from the airport in Lihue and I would recommend renting a car because there is not much within walking distance from the hotel. Overall the Sheraton Kauai Resort is a beautiful beach resort, perfect for a quiet getaway, and I would definitely stay again!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dearborn, Michigan
Contributor
17 reviews 17 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 22, 2013

We were repeat visitors to the Sheraton! This visit was to celebrate our 30th wedding anniversary.
We really did not expect special treatment as I am sure they see lots of guests celebrating a special occasion! But the Sheraton knew we were there to celebrate our special occasion. Our travel agent and my husband gave the staff a heads up long before we checked in, so maybe we were kind of hoping for something special! We did get a free bottle of champagne! We checked in around 8pm after an 11 hour flight! We were so looking forward to our deluxe ocean front room. We were told we have one of the nicest rooms! Well, when we opened the door of this room and walked to slider, all I saw was roof top! Disappointment does not describe it! Room 2215 is an ocean front deluxe room? Really? We were going to be there for 10 days and I think we got we one of the worse rooms! My husband went to the front desk immediately and the situation was corrected and we got the room we had been thinking about (in bldg 1). I still don't get why they did not give us this room to begin with! The staff was great and very accommodating, and the rest of our vacation was wonderful! Great beach, wonderful staff! We will return to Sheraton Kauai but we will be very very specific on what Ocean Front Deluxe room we want! maybe 2215 is ok for some folks, but not us!

Room Tip: Ask questions! If you want an un-obstructed view of the ocean, you may want building 1. higher floo...
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine L, Manager at Sheraton Kauai Resort, responded to this review, September 27, 2013
Aloha Oldlady83,

Thank you for choosing Sheraton Kauai for your special 30th wedding anniversary celebration and for sharing your experience. We thank you for reaching out to our team regarding your room location and are pleased that we were able to quickly assist with finding a more suitable location for your needs. We certainly wish a smooth and enjoyable arrival for all of our guests, and your comments will help us to better meet guests' expectations in the future. We hope you will think of Sheraton Kauai again for a future stay and look forward to your return. Mahalo.
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Pittsburg, California
Senior Contributor
28 reviews 28 reviews
Reviews in 15 cities Reviews in 15 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 22, 2013

The Sheraton kauai resort was beautiful, the staff was great. The valet parking people were so nice and friendly. I felt right at home. They knew my name right away. The pool was very nice and the ocean view was unbelievable. I will gladly return!!

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Sheraton Kauai Resort

Address: 2440 Hoonani Rd, Poipu, Kauai, HI 96756
Phone Number:
Location: United States > Hawaii > Kauai > Poipu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Poipu
#4 Luxury Hotel in Poipu
#5 On the Beach Hotel in Poipu
#5 Romantic Hotel in Poipu
#6 Family Hotel in Poipu
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton Kauai Resort 4*
Official Description (provided by the hotel):
The luxurious Sheraton Kauai Resort on Poipu Beach in Hawaii has the Hawaiian Rainforest Spa, water sports, two pools, a weekly Auli'i Luau, and 50,000 sq ft of indoor/outdoor meeting and event space ... more   less 
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Also Known As:
Sheraton Kauai Hotel Poipu
Sheraton Poipu
Poipu Sheraton
Sheraton Kauai Resort Poipu

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