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“5 Star View 3 Star Room” 4 of 5 stars
Review of Sheraton Kauai Resort

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Sheraton Kauai Resort
4.0 of 5 Resort   |   2440 Hoonani Rd, Poipu, Kauai, HI 96756   |  
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4th Night Free/Breakfast
Ranked #6 of 6 hotels in Poipu
Rock Springs, Wyoming
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
“5 Star View 3 Star Room”
4 of 5 stars Reviewed May 10, 2013

Hotel Staff, front desk, concierge, valet were all outstanding. The view overlooking the pool and out to the ocean was absolutely perfect. Having a refrigerator and coffee maker in the room was great for the morning , fresh papaya and pineapple from the market and coffee on the balcony watching the ocean can't be beat.
Room: the carpet was buckled up in different areas and basically needed to be replaced, baseboards in the room and bathroom were in poor shape, toilet wouldn't flush, balcony furniture appeared old and cheap. For the price; the view, staff and location were well worth it, room condition not so much. Would I stay again: absolutely yes

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine L, Front Office Manager at Sheraton Kauai Resort, responded to this review, May 13, 2013
Aloha travelwyo,

Mahalo for sharing your experience at Sheraton Kauai Resort and for recognizing our great front office, concierge and valet teams. We are always pleased to hear when our guests enjoy our unbeatable location. However, we apologize for the status of your room, particularly your carpet. At your convenience, we invite you to connect with our Manager on Duty at 808.742.1661 so we can address these opportunities for improvement. We look forward to hearing from you and being of service to you in the future.
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986 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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California
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 9, 2013

Paid extra for "partial" ocean view. Our room was in a building that from the farthest building from the ocean. Although we were on the top floor all I got was view of back of buildings with a sliver of ocean. NOT worth the extra $$. Otherwise, the gardens are nice.

Also, the room had the noisiest air conditioner of any places (even cheepo ones) that I've stayed at.

Room Tip: Don't pay extra for a partial ocean view. It's not worth it.
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  • Stayed May 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Lehi, Utah, United States
1 review
5 of 5 stars Reviewed May 8, 2013

My husband and I just got back from an 8 day stay at the Sheraton Kauai. We were celebrating our 40th Wedding Anniversary. We had a terrific time and everything at the hotel was top notch. When we got home we discovered our I-Pod was missing. We called the hotel and spoke with Jan. She said she would do whatever it took to try and find our I-Pod. Within 30 minutes we got a call from Jan telling us that she had located our lost item and she would be sending it to us in the mail. Thanks to Jan and all the staff that made our special vacation so special.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Elaine L, Front Office Manager at Sheraton Kauai Resort, responded to this review, May 13, 2013
Aloha sharonparrholmes,

Mahalo for choosing Sheraton Kauai to celebrate your momentous 40th Wedding Anniversary. We are so pleased to hear that you had a terrific time, but more importantly, we are very happy that Jan and our team were able to help locate your missing iPod. Wishing you many more joyous anniversaries, and we look forward to your return.
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Seattle
Senior Contributor
34 reviews 34 reviews
31 hotel reviews
Reviews in 23 cities Reviews in 23 cities
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed May 7, 2013

We stayed at this resort over 5 years ago when it actually look and felt like a more traditional Hawaiian hotel that promoted the local culture. We were very disappointed to see that they have "modernized" the hotel and created a more touristy destination. It's still located at the beach which is a great plus since you don't have to go far to swim in the ocean. The current could be a little too strong for the little ones though so be careful.

We stayed in a Garden room which felt cramped and the bathroom was on the small/average side. Although the gardens were well maintained and beautiful, the room definitely could use renovation. The room was towards the end/corner of the property and the hallways getting there could use more lighting during the evenings. It was raining the day after we arrived, and there was a big leak coming down the ceiling in the middle of the walkway to our building! One time walking back to our room, two groundskeeper (wearing orange) was just sitting on the hallway floor leaning on a post and having a conversation, not minding that the guests were walking right past them...

They removed a very nice restaurant (Shells) and in its place installed about 6-10 cabanas that you can rent for the day beside the pool for $100. The children pool connects to a 4-5 foot pool without barriers, so make sure you keep an eye on your little ones in the pool. The new restaurant in the property definitely did not feel Hawaiian, but more of a restaurant you would find in Los Angeles, so you may want to walk over to The Plantation Restaurant next door if you want a more authentic experience.

The wait staff seemed a little understaffed since it took a while to get our drinks, and when we decided to get it at the bar, the bartender wasn't very friendly. The front desk however was very friendly and professional.

Overall I would not recommend this property at its current state. I'm sure you can find other better options in Kauai for your money and island vacation experience.

Room Tip: Garden rooms are more quiet.
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  • Stayed April 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 7, 2013

Kauai is a unique island as you cannot drive all the way around. Northside is nice but few beaches and fewer restaurants. so Poipu is where the action is. Minutes from dive shops, the famous Poipu beach and 45 minutes from the canyon. This hotel offered us location, good service, a wonderful view and a relaxing vacation. We were privileged to see Monk Seals (endangered- only 1300 left) land on the beach to rest. The hotel quickly roped off the area to keep them safe. The pool was nice by the beach but the best pool was across the street. Very quiet but no restaurant. I was the only one there for an entire day and it was very peaceful. The water has a good surf to it so lots of surfers to watch. The sand is ideal for castles or just strolling in. You can be at the Spouting Horn within 10 minutes, Botanical gardens within 5 and lots of nice restaurants within 5 minutes as well. No dressing up here- shorts are ideal at every restaurant we visited. Check-in was easy and check out time gave us a courtesy room to shower after we were at the beach before our 9 p.m. departure. If you're a Starwood Platinuim member, valet parking is free.

Room Tip: It won't matter what room you get. Ocean view or garden view. All are wonderful.
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Cruz, California
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 7, 2013

The hotel grounds were nice enough. The pool area kept the same short loop of music going all day and every day. Lots of young adult party people with plenty of noise and drinking. However, the staff was apologetic and attempted to fix the problem of the noise.

The location was good.

Room Tip: Top floor of a building, ocean view or partial ocean view.
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Seattle, Washington
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed May 5, 2013

We stayed in a garden room at the sheraton kauai for 6 days. Got an extremely good deal through the sheraton website (through pleasant holidays) for a package deal (airfare, hotel, and car). I tried to call the hotel before our trip to inquire how much an upgrade to an ocean view room would be, and was told it was $400 extra per night. So, the garden room ended up being just fine. The garden suites are across the street from the lobby, which sounds odd, but its not too far. The self parking lots can seem like a long haul when carrying heavy bags. The room was on the older side and a bit small (for 2 double beds). The bathroom definitely could use some updating as well, but everything was clean. The beds were very comfortable and the bedsheets & pillows were of good quality. On the website, Bliss bath products are promised but the actual bath amenities were generic and not Bliss! Service throughout the hotel was excellent and the cleaning staff were all very friendly (which contradicts some previous reviews). There is a hot tub, a standard pool, and a smaller shallow pool for children. There is a $30 per day resort fee as well, but when I rented a boogie board, I was charged $8 per hour. My sister and her family ate at the Lava restaurant on the property and kids meals are free with the purchase of an adult meal. She said the food was pretty good, yet pricey. There is also a cafe that has sandwiches, salads, pizzas, drinks, and coffee with extended hours-- pricey, but cheaper than a meal at one of the restaurants.
I tried to workout in the fitness center but was disappointed that the only cardio machines- 1 elliptical machine and 2 treadmills were very old and noisy. Seems that 3 machines is quite lacking given the size of the hotel. There were a few free weights available for use.
The hotel is on the southern shore of kauai and has its own beach on the property. The beach was very nice with soft white sand and we enjoyed swimming in the ocean everyday. We were lucky to see a few monk seals that apparently "beach" themselves on the property on a somewhat regular basis.
We booked a snorkel/catamaran tour up the na pali coast at the activities desk. The woman was very pleasant and helpful-- and after I inquired about additional discounts, was informed that there is a 10% discount with a AAA membership.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine L, Front Office Manager at Sheraton Kauai Resort, responded to this review, May 13, 2013
Aloha hellomachka,

Thank you for choosing Sheraton Kauai for your 6-day stay and for taking the time to share your experience at the resort. we are pleased you were satisfied with your garden room, but apologize for the error on our web site regarding our bath amenities, which has since been corrected. We appreciate your kind comments regarding our friendly team, and have noted the areas for improvement such as our fitness center. We look forward to being of service to you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Kauai Resort

Address: 2440 Hoonani Rd, Poipu, Kauai, HI 96756
Phone Number:
Location: United States > Hawaii > Kauai > Poipu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Poipu
#4 Top resorts Hotel in Poipu
#5 Romantic Hotel in Poipu
#5 On the Beach Hotel in Poipu
#6 Family Hotel in Poipu
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton Kauai Resort 4*
Official Description (provided by the hotel):
The luxurious Sheraton Kauai Resort on Poipu Beach in Hawaii has the Hawaiian Rainforest Spa, water sports, two pools, a weekly Auli'i Luau, and 50,000 sq ft of indoor/outdoor meeting and event space ... more   less 
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Also Known As:
Sheraton Kauai Hotel Poipu
Sheraton Poipu
Poipu Sheraton
Sheraton Kauai Resort Poipu

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