We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Partial ocean view room NOT worth it” 3 of 5 stars
Review of Sheraton Kauai Resort

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Save
You added Sheraton Kauai Resort to your Saves list
Sheraton Kauai Resort
4.0 of 5 Resort   |   2440 Hoonani Rd, Poipu, Kauai, HI 96756   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
4th Night Free/Breakfast
Ranked #6 of 6 Hotels in Poipu
California
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Partial ocean view room NOT worth it”
3 of 5 stars Reviewed May 9, 2013

Paid extra for "partial" ocean view. Our room was in a building that from the farthest building from the ocean. Although we were on the top floor all I got was view of back of buildings with a sliver of ocean. NOT worth the extra $$. Otherwise, the gardens are nice.

Also, the room had the noisiest air conditioner of any places (even cheepo ones) that I've stayed at.

Room Tip: Don't pay extra for a partial ocean view. It's not worth it.
See more room tips
  • Stayed May 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,256 reviews from our community

Traveler rating
    441
    430
    226
    105
    54
See reviews for
266
719
31
39
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (590)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Lehi, Utah, United States
1 review
5 of 5 stars Reviewed May 8, 2013

My husband and I just got back from an 8 day stay at the Sheraton Kauai. We were celebrating our 40th Wedding Anniversary. We had a terrific time and everything at the hotel was top notch. When we got home we discovered our I-Pod was missing. We called the hotel and spoke with Jan. She said she would do whatever it took to try and find our I-Pod. Within 30 minutes we got a call from Jan telling us that she had located our lost item and she would be sending it to us in the mail. Thanks to Jan and all the staff that made our special vacation so special.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine L, Front Office Manager at Sheraton Kauai Resort, responded to this review, May 13, 2013
Aloha sharonparrholmes,

Mahalo for choosing Sheraton Kauai to celebrate your momentous 40th Wedding Anniversary. We are so pleased to hear that you had a terrific time, but more importantly, we are very happy that Jan and our team were able to help locate your missing iPod. Wishing you many more joyous anniversaries, and we look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle
Senior Contributor
38 reviews 38 reviews
33 hotel reviews
Reviews in 26 cities Reviews in 26 cities
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed May 7, 2013

We stayed at this resort over 5 years ago when it actually look and felt like a more traditional Hawaiian hotel that promoted the local culture. We were very disappointed to see that they have "modernized" the hotel and created a more touristy destination. It's still located at the beach which is a great plus since you don't have to go far to swim in the ocean. The current could be a little too strong for the little ones though so be careful.

We stayed in a Garden room which felt cramped and the bathroom was on the small/average side. Although the gardens were well maintained and beautiful, the room definitely could use renovation. The room was towards the end/corner of the property and the hallways getting there could use more lighting during the evenings. It was raining the day after we arrived, and there was a big leak coming down the ceiling in the middle of the walkway to our building! One time walking back to our room, two groundskeeper (wearing orange) was just sitting on the hallway floor leaning on a post and having a conversation, not minding that the guests were walking right past them...

They removed a very nice restaurant (Shells) and in its place installed about 6-10 cabanas that you can rent for the day beside the pool for $100. The children pool connects to a 4-5 foot pool without barriers, so make sure you keep an eye on your little ones in the pool. The new restaurant in the property definitely did not feel Hawaiian, but more of a restaurant you would find in Los Angeles, so you may want to walk over to The Plantation Restaurant next door if you want a more authentic experience.

The wait staff seemed a little understaffed since it took a while to get our drinks, and when we decided to get it at the bar, the bartender wasn't very friendly. The front desk however was very friendly and professional.

Overall I would not recommend this property at its current state. I'm sure you can find other better options in Kauai for your money and island vacation experience.

Room Tip: Garden rooms are more quiet.
See more room tips
  • Stayed April 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 7, 2013

Kauai is a unique island as you cannot drive all the way around. Northside is nice but few beaches and fewer restaurants. so Poipu is where the action is. Minutes from dive shops, the famous Poipu beach and 45 minutes from the canyon. This hotel offered us location, good service, a wonderful view and a relaxing vacation. We were privileged to see Monk Seals (endangered- only 1300 left) land on the beach to rest. The hotel quickly roped off the area to keep them safe. The pool was nice by the beach but the best pool was across the street. Very quiet but no restaurant. I was the only one there for an entire day and it was very peaceful. The water has a good surf to it so lots of surfers to watch. The sand is ideal for castles or just strolling in. You can be at the Spouting Horn within 10 minutes, Botanical gardens within 5 and lots of nice restaurants within 5 minutes as well. No dressing up here- shorts are ideal at every restaurant we visited. Check-in was easy and check out time gave us a courtesy room to shower after we were at the beach before our 9 p.m. departure. If you're a Starwood Platinuim member, valet parking is free.

Room Tip: It won't matter what room you get. Ocean view or garden view. All are wonderful.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Cruz, California
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 7, 2013

The hotel grounds were nice enough. The pool area kept the same short loop of music going all day and every day. Lots of young adult party people with plenty of noise and drinking. However, the staff was apologetic and attempted to fix the problem of the noise.

The location was good.

Room Tip: Top floor of a building, ocean view or partial ocean view.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed May 5, 2013

We stayed in a garden room at the sheraton kauai for 6 days. Got an extremely good deal through the sheraton website (through pleasant holidays) for a package deal (airfare, hotel, and car). I tried to call the hotel before our trip to inquire how much an upgrade to an ocean view room would be, and was told it was $400 extra per night. So, the garden room ended up being just fine. The garden suites are across the street from the lobby, which sounds odd, but its not too far. The self parking lots can seem like a long haul when carrying heavy bags. The room was on the older side and a bit small (for 2 double beds). The bathroom definitely could use some updating as well, but everything was clean. The beds were very comfortable and the bedsheets & pillows were of good quality. On the website, Bliss bath products are promised but the actual bath amenities were generic and not Bliss! Service throughout the hotel was excellent and the cleaning staff were all very friendly (which contradicts some previous reviews). There is a hot tub, a standard pool, and a smaller shallow pool for children. There is a $30 per day resort fee as well, but when I rented a boogie board, I was charged $8 per hour. My sister and her family ate at the Lava restaurant on the property and kids meals are free with the purchase of an adult meal. She said the food was pretty good, yet pricey. There is also a cafe that has sandwiches, salads, pizzas, drinks, and coffee with extended hours-- pricey, but cheaper than a meal at one of the restaurants.
I tried to workout in the fitness center but was disappointed that the only cardio machines- 1 elliptical machine and 2 treadmills were very old and noisy. Seems that 3 machines is quite lacking given the size of the hotel. There were a few free weights available for use.
The hotel is on the southern shore of kauai and has its own beach on the property. The beach was very nice with soft white sand and we enjoyed swimming in the ocean everyday. We were lucky to see a few monk seals that apparently "beach" themselves on the property on a somewhat regular basis.
We booked a snorkel/catamaran tour up the na pali coast at the activities desk. The woman was very pleasant and helpful-- and after I inquired about additional discounts, was informed that there is a 10% discount with a AAA membership.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine L, Front Office Manager at Sheraton Kauai Resort, responded to this review, May 13, 2013
Aloha hellomachka,

Thank you for choosing Sheraton Kauai for your 6-day stay and for taking the time to share your experience at the resort. we are pleased you were satisfied with your garden room, but apologize for the error on our web site regarding our bath amenities, which has since been corrected. We appreciate your kind comments regarding our friendly team, and have noted the areas for improvement such as our fitness center. We look forward to being of service to you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harrisburg, Pennsylvania
Senior Contributor
30 reviews 30 reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed May 3, 2013

This resort is in a good location along Poipu beach. The resort itself is huge and consists of several buildings divided by a road. The room we had appeared to have been recently remodeled, but was still not very clean. Quite a few hairs from the previous occupants had been left behind in the bed and shower. Service was OK here. I have had much better. We did speak to a concierge who was helpful in answering our questions, but then quickly jumped into one of those sales pitches about attending a 2 hour information session on vacation home ownership or something like that. Only ate one meal on property; a breakfast at Lava's, which was not too bad. The pool appeared to be alright. They have 2 (there is a smaller one in the complex across the road). Doesn't compare to the Hyatt's pool that has a lazy river and saltwater lagoon. My honest advice: stay at the Hyatt. It might be a little more price wise, but it is worth it. They have excellent service and the best pool on the island.

Room Tip: Try to get an ocean view room in the main building of the resort.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine L, Front Office Manager at Sheraton Kauai Resort, responded to this review, May 5, 2013
Aloha wjhmcm,

Mahalo for choosing Sheraton Kauai and for reviewing your recent stay with us. We appreciate your kind comments regarding our location, however, we apologize regarding the level of cleanliness in your room. Your experience is not indicative of our standards and we have shared your comments with our team to ensure this is addressed. We welcome you to connect with us to discuss your experience further. Please call 808-742-1661 at your convenience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Sheraton Kauai Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Kauai Resort

Address: 2440 Hoonani Rd, Poipu, Kauai, HI 96756
Phone Number:
Location: United States > Hawaii > Kauai > Poipu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Poipu
#4 Top resorts Hotel in Poipu
#5 Romantic Hotel in Poipu
#5 Luxury Hotel in Poipu
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton Kauai Resort 4*
Number of rooms: 394
Official Description (provided by the hotel):
The luxurious Sheraton Kauai Resort on Poipu Beach in Hawaii has the Hawaiian Rainforest Spa, water sports, two pools, a weekly Auli'i Luau, and 50,000 sq ft of indoor/outdoor meeting and event space ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Starwood, Hotels.com, BookIt.com and Odigeo so you can book your Sheraton Kauai Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Kauai Hotel Poipu
Sheraton Poipu
Poipu Sheraton
Sheraton Kauai Resort Poipu

Owners: What's your side of the story?

If you own or manage Sheraton Kauai Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.