We stayed for several nights last week. The Beach carries the day, so if you decide to come, ask for a Ocean View, otherwise, you will end up across the Street in the Garden area. You get what you pay for so spend the extra money on the better room and the great view. It is Hawaii after all.
When I checked in, they offered 2 double beds when I originally booked a King for my wedding anniversary. After a 10 minute wait, they found one. If your not happy, you have to tell them.
The WiFi is way below par, but apparently they "plan" to upgrade it soon. Two of the concierge folks are order takers and were not overly proactive as you would expect and I had to ask them repeatedly for a recommendations (for example, several commented to us that all the restaurants in the area were great, and to just pick one), another day we were sent from the "activity" desk (which was not busy) to the busy Concierge area to line up just for just a map and sites to see in the Island. Bizarre. Everyone seemed to have clear boundaries on tasks, rather than be more proactive or helpful. Not what you would expect from a Sheraton. Elaine the Manager that responds to these reviews on this site needs to do some more coaching and observing of her staff and working the room live and solicit the feedback as it happens rather than writing platitude comments after the fact. If you stay, I recommend you rent a car at the Hotel and explore the island. The Lava Bar and Grill has great food service staff were helpful. The Rum Fire Restaurant is ideal too. The guys at the front of the Hotel greeting clients and arranging luggage and taxi's were outstanding. Cleaning staff not so friendly.
- Official Description (provided by the hotel):
- The luxurious Sheraton Kauai Resort on Poipu Beach in Hawaii has the Hawaiian Rainforest Spa, water sports, two pools, a weekly Auli'i Luau, and 50,000 sq ft of indoor/outdoor meeting and event space ... more less
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- Also Known As:
- Sheraton Kauai Hotel Poipu
- Sheraton Poipu
- Poipu Sheraton
- Sheraton Kauai Resort Poipu