This hotel was supposedly refreshed a couple years ago in a $16mm refurb. Unfortunately, most the money was spent in public areas. One staff member said $6mm was spent for Rum Fire restaurant alone.
So the rooms are plain to say the least, very basic Sheraton fare. Look at the website and what you see is what you get. We we're "upgraded" to ocean front, BUT NO SPG Platinum Suite Upgrade. The front desk did a real tap dance around that. If you stay at the Sheraton because the price is low, you definitely need to get ocean front. Even the ocean view rooms are not great. And garden view would suck. Otherwise don't stay here. If the price is over $200 or you can't get ocean front. I would head elsewhere. The Marriott and the Grand Hyatt are close and much nicer.
WiFi in the room did not work. And for $30/day resort fees, it needs to work. On the second day, they provided a router to use and admitted the resort is looking to get a new internet provider, so in the meantime, all the guests are saddled with slow or non existent wifi. The front desk also suggested I park myself in the Link area to use the public computers, which I did the first day.
Rum Fire is a good restaurant. It's pricier than comparable restaurants and we only ate there once for dinner because we know the restaurants like Merriman's or Roy's that are in the area, which are much better and similar or lower price points. We also noticed the service was painfully slow even with about 2/3 of the tables empty.
The pool area is so-so. Nothing that great and no resort feel like you have at the Grand Hyatt.
Staff seemed to be quite pleasant and happy and service was quick, probably because there weren't many guests.
Valet brought our car and 5 minutes later he's calling me to say come back to the resort. It turns out the Altima rental car had a keyless remote and he had kept the keys in his hands as we drove off in the rental car. I couldn't believe it, but at least he had the forethought to call the cell phone when he realized the problem. They might want to have the phone number for each guest written on the claim check attached to the keys, so they can call a little more quickly.
Link computer area was added in the refurb and exactly what you would expect. The Link cafe/coffee shop has also been added and is an easy place to get a coffee, though we enjoyed walking up to the shopping center to grab coffee. It gave us a morning walk and got us off a fairly boring property, other than the location on the beach.
To sum it up, the ONLY way I would go back is for a low price. I'm used to Platinum Suite upgrades and when the property has well less than 50% occupancy and several suites are vacant (I checked and I even toured one) it's not worth the little time I have to travel for pleasure to be feeling miffed or slighted. It just wasn't that great of experience. And when I'm traveling for pleasure, I want the experience or I won't go back.
If you want a cheap room, this is probably the place on Poipu. Just don't have high expectations.
- Official Description (provided by the hotel):
- The luxurious Sheraton Kauai Resort on Poipu Beach in Hawaii has the Hawaiian Rainforest Spa, water sports, two pools, a weekly Auli'i Luau, and 50,000 sq ft of indoor/outdoor meeting and event space ... more less
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- Also Known As:
- Sheraton Kauai Hotel Poipu
- Sheraton Poipu
- Poipu Sheraton
- Sheraton Kauai Resort Poipu