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Sheraton Kauai Resort: Traveler Reviews

4.0 of 5
2440 Hoonani Rd, Poipu, Kauai, HI 96756
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Sheraton Kauai Resort
Ranked #6 of 6 hotels in Poipu
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458 reviews from our community

Traveler rating
    143
    179
    79
    39
    18
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Families
92
 
Couples
259
 
Solo
13
 
Business
11
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Philadelphia, PA
Top Contributor
192 reviews 192 reviews
87 hotel reviews
Reviews in 104 cities Reviews in 104 cities
162 helpful votes 162 helpful votes
“Good location and nice hotel”
4 of 5 stars Reviewed December 1, 2012

We stayed for 5 nights in an oceanfront room. The sunset views were very nice from our balcony. The room was nice enough for us at a beachfront hotel. We did not plan on using the hotel as a resort but did sit on the beach a few days. We rented beach chairs from a snorkel company and used them on the hotel beach and other beaches when we drove around the island. The hotel is close to a lot of dinner options and is in a good location for getting to other sites on the island. We had some issues with the internet but the router they provided fixed the issues. We found the staff to be very nice and accomodating. There was an issue with our bill but the front desk fixed it quickly. The fitness room is really dated and needs more equipment. I would have preferred to be outside but with the time difference I was up way before sunrise so that may not be an issue for you. The parking is easy to find and close to our room so we did not use the valet after the first night. It is free for gold or plat members for the entire stay. Turndown was a bit spotty but housekeeping was good otherwise. We had no issues with a dirty room that others reported. We saw a few bugs on occasion but with the balcony doors what do you expect?

Room Tip: Room in the ocean wing have a great view.
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“GREAT Location!”
5 of 5 stars Reviewed November 30, 2012 via mobile

We stayed at the Sheraton for 11 days in October in a Garden view king room. The grounds are beautiful and the location can't be beat!!! We will definetly return to the Poipu area next time we visit Kauai :)
*Our room was very quiet and overlooked the pool. The room it's self is not on the fancy side just your typical Sheraton room. We enjoyed our location and liked being away from the action of the ocean side. The first 9 days on our trip we didn't have people on either side of us so it was nice and quite. But the last few nights people came to the room next to us, you could hear everything though the walls, laughter, alarms going off, tv it was very very annoying.... It wasn't there fault it was just that the walls are paper thin.
*the location is amazing we loved walking the beach in the morning and enjoyed laying out a Poipu beach and swimming in the waves!
*For breakfast if we ate in site we would go to lavas and tab coffee and a baked item or egg sandwich, the staff was very nice and the food was yummy. We ate at the pool side bar 2 times the food was pretty good, I would not go out of my way to eat there but it was perfectly adequate and convient.
* one downside is that once the sun has set, there is no where to sit outside and have a cocktail and an appitizer. They are missing out big time on the opportunity of keeping there guests on site for dinner. Yes they have rum fire, but it is enclosed, it has a beautiful location, but who wants to go to Hawaii and sit inside!! We had stayed at the Sheraton on the Big Island the previous year and it was so nice to be able to sit outside and there patio at night and have a few cocktails, and a small bite to eat.

So all in all we would return as the location and price can't be beat. With a few improvements this hotel has great potential.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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San Diego, California
1 review
“AMAZING PLACE TO VACATION, MARRY AND HONEYMOON”
5 of 5 stars Reviewed November 30, 2012

We had our gorgeous sunset wedding and honeymooned there also. Staff was amazing, Friendly, Easily accessible and so ready to help everybody!!! The views are stunning, Resort is well kept, reasonably priced and awesome awesome awesome location!!! We can not wait to go back and have the greatest SHERATON KAUA'I EXPERIENCE AGAIN!!! HIGHLY RECOMMEND THIS PLACE.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Contributor
20 reviews 20 reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Room and restaurants not that good, but pool & beach really nice.”
3 of 5 stars Reviewed November 30, 2012

My husband & I went on a "baby moon" to Hawaii in September. He is a platinum Starwood member & we have stayed @ many of their properties. The room we got here was not one of he better ones we have stayed in though there was not really anything blatantly wrong with it.

He dining options @ hotel were extremely limited. There was the Rum Bar which felt mor like. Club atmosphere than a Hawaiian one or a little overpriced counter service cafe. We went into the cafe o ask for a plastic knife to use to cut up a mango my husband had bought @ a former market & were shocked to hear she wanted to charge us for a plastic ok. Yikes!

That said, we did enjoy the pool and beach area which was beautiful. We rented. Cabana on the sand for a 1/2 day which was nice. Alo rented a boogie board for very reasonable price.

Room Tip: There was no breakfast restaurant.
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Senior Contributor
26 reviews 26 reviews
Reviews in 16 cities Reviews in 16 cities
5 helpful votes 5 helpful votes
“Partial ocean view”
2 of 5 stars Reviewed November 29, 2012 via mobile

Very open and airy facility. Excellent valet service. Excellent snorkeling at beaches adjoining property.
Easy access to Waimea Canyon access roads and ocean blow hole.

Our partial ocean view room had about 2 sq ft view of ocean through trees over the parking lot from the balcony at the very back of the property. The room was somewhat crowded with 2 queens.

We stepped out for early morning presentation and left privacy flag on door for about an hour. After returning, removing flag, and touring for the day, returned to find room unserviced. Even the request for added towel set for 3rd person requested 8 hours earlier was not fulfilled until after dinner.

  • Stayed November 2012
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
Ask travlndon about Sheraton Kauai Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Sheraton Kauai Resort

Also Known As:
Sheraton Kauai Hotel Poipu
Sheraton Kauai Hotel
Sheraton Kauai
Sheraton Poipu
Poipu Sheraton
Sheraton Kauai Resort Poipu
Address: 2440 Hoonani Rd, Poipu, Kauai, HI 96756
Phone Number:
Region: United States > Hawaii > Kauai > Poipu
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Parking Kids Activities Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotels in Poipu
#4 Top resorts Hotels in Poipu
#4 Luxury Hotels in Poipu
#6 Family Hotels in Poipu
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The luxurious Sheraton Kauai Resort on Poipu Beach in Hawaii has the Hawaiian Rainforest Spa, water sports, two pools, a weekly Auli'i Luau, and 50,000 sq ft of indoor/outdoor meeting and event space ... more   less 
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