I was going to give this place 4 stars because, well, it's just a Sheraton. There's nothing super fancy or extraordinary about it. But really I couldn't fault it an entire star just because it wasn't the Hyatt.
Rooms are clean and beds are very comfy. We had a deluxe garden room, and it actually had a very small, partial ocean view. The rooms are in no way "spectacular" but they were just what we needed - nothing more and nothing less. Which is good, because I don't want to pay for "more" that I don't need.
Location was excellent. A nice swimmable beach is just past the pool (no huge waves to contend with), and it's also a short walk to the Poipu Shopping Village. With a large sign just off the main road, it's also pretty easy to find.
Restaurants on premises have their pros and cons. Rum Fire is great for breakfast if it's included in your stay (otherwise it's overpriced) and I'd say skip it for dinner. Lava's is good for lunch or a snack, and darn it if they don't make a great mai tai (and I don't even like mai tais).
The only problem we had is that the air conditioning unit wasn't working one of the nights. After a call to Guest Services, a repairman came right up. We had the "Do Not Disturb" sign on the door, so the front desk called us to make sure it was okay if he knocked. Wow, way to be on it. The next day they called to make sure the air was still working properly. Additionally, my mom left a note asking for a shower cap, and not only did they leave us 2, they called up to make sure we got them. Great follow-up service here!
- Official Description (provided by the hotel):
- The luxurious Sheraton Kauai Resort on Poipu Beach in Hawaii has the Hawaiian Rainforest Spa, water sports, two pools, a weekly Auli'i Luau, and 50,000 sq ft of indoor/outdoor meeting and event space ... more less
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- Also Known As:
- Sheraton Kauai Hotel Poipu
- Sheraton Poipu
- Poipu Sheraton
- Sheraton Kauai Resort Poipu