From an entrepreneurial couple traveling with a 6 month old baby.

Bravo:
- Location is excellent. Right on the water, access to beach, snorkeling, beautiful sunsets.
- Tennis Courts, and they are lit at night! (They are in need of upkeep but still useful)
- Garden Rooms are fine! Very pretty garden view and pond.
- Centrally located elevator access is convenient for baby stroller.
- Self Service Laundry $2.00 to wash a load an d $2.00 to dry a load. Awesome and convenient!
- Fridgerator and Coffee in room - we used both!
- Daily maid cleaning staff were sweet and very professional. Room was always clean and well stocked. Thank you cleaning ladies! Be extra nice to the service people :) they are grandma's who are working hard to support families and have such a happy loving attitude.
- Crib for the baby was brought into our room. Thank you!
- Staff all around from front desk, bell man, to house keeping. All super professional and friendly!
- Snorkeling is decent and a very close walk by. A Sea Turtle came up on the beach to sun bath!!! Reminder DO NOT STEP on REEF.


Boo:
- Internet service and ATT cell coverage no good. We had to take calls outside of the room because
- $30 Resort Fee (but it includes internet, so...?)


Tips:
Eat off site for the best options and bring it back. There are a lot of mom and pop food shacks that make great stuff at cheap prices. Take it back to eat at the beach or in one of their cool fire pits for a nice sunset dinner or picnic. Their fire pit areas are dimly lit, have views of the ocean, and has music pumped in. Very nice!

Rent a car to explore the island and have lots of flexibility on where to eat, shop, and sightsee.

Rent your snorkel gear off site, you will get a better deal.

Conclusion, this is a GREAT value (when you can get a great package deal or special rate) for it's location. We have been to the the St. Regis and to the Grand Hyatt all much better in terms of amenities, decor, etc..., HOWEVER, they will not be at these prices. We felt this was a great fit for us next to renting a vacation rental condo.

This place is not the fanciest and does not compare to St. Regis or Grand Hyatt but it is good value for the money. I would come back! They do offer special deals, the one that brought us in was the one that included a car rental. Shop around!

The location is terrific and I will say we had some wonderful experiences with some of the staff, those experiences are what keep me from rating our stay lower. Without dragging into every detail (small rooms with broken/stained fixtures, overpriced BAD food, front desk issues, etc.) and experiences, the overall feeling we had was "eeehh".
We've stayed at Sheratons a lot and have been to the one in Maui (loved it) and Hawaii (Really Loved it), but this one left us missing those two, I think what happened is, our stay was bookended by two large groups and those groups took a lot of focus and energy from the staff. The staff was nice (we REALLY liked Candie at the Concierge Desk, she was great!), but overall we we're met with the "sorry we have a group . . ." excuse. I get it. They are big revenue. I can't really fault the Hotel for taking care of the big customer and would say if you have a large group event this may be a great option. In the future, As a couple traveling, I will take my SPG points and Vacation Money to a different Resort when we go to Kauai.
If you are looking at the South Shore of Kauai for a get away as a couple or the family, I can't recommend this hotel, but the area around there is really nice, the people are great, and there are some FANTASIC place to eat off property. We saw some other resorts that looked nice that may be more accommodating than what we had.
Again, it's not horrible (it could be fantastic under different circumstances) we were just hoping it would compare to the stays and service we have had at the Sheraton's in Hawaii (Kona), Maui (Kaanapali), and San Francisco, but it just didn't come close to our expectations. To be fair, we had High Hopes.

We have spent a week or more at the property the last 4 years. In fact, we already have a 14 day trip scheduduled for 2013. The staff, from Lonnie at check in, Emily in the dinning room, room attendants, pool staff and management all are helpful and want you to enjoy your visit. Unfortunately some of the recent changes have not been successful. Loosing the point for sundet drinks was a large loss. Management is looking for ways to improve the undesirable changes. We look forward to returning.

My husband and I are here for our honeymoon and stayed in one of the garden view rooms. Honestly, many reviews said to not stay in the Garden View rooms and enjoy the ocean, but to be honest, you can walk 1 minute and enjoy the view. In fact, the rooms don't have screens so you can't have the doors open to enjoy falling asleep to the sound of the waves. The Sheraton is a 5-10 minute walk on the beach to the MAIN beach Poipu, but the Sheraton has their own beach which is just as nice (just as good for snorkeling) without all of the people and crowds with gorgeous bathrooms, food service, and drinks steps away. Gorgeous place to enjoy a sunset. The Rum Fire restaurant is not as well known it seems b/c its not too busy, but those views are to die for. Even if you go for breakfast and enjoy some eggs, bacon and potatoes its worth the view. If you want to rent snorkel gear its $15 from Sheraton, $10 form Marriot and $7 at the place next door so its clearly overpriced for the same quality equipment. The concierge was BEYOND helpful. Candy, our rep was amazing and very helpful. We sought her out each time we had questions. There are shopping and food plazas (both cheap and expensive) less than 1 mile away. Its in a great location on the island and the views and pools are amazing. Even in the garden rooms the furniture and fixtures are nice, you can tell its Sheraton quality. Parking was great and once again, you can't beat the location. Typical comfortable bed and amenities. We did not give a five star b/c of pricey food and because of the noise that you can hear between adjoining rooms. Did this ruin our stay no? Is this probably typical at any hotel in this area made of cement? yes! We got a great deal via AAA and are for sure paying hundreds less than others so well worth every single penny! This hotel is great for couples, families, and work. Really, not too many kids around, but if you have a family you'd be welcomed. You get a free coupon for one free Mai Tai and we got a complimentary bottle of champagne when we mentioned our honeymoon (in advance). Beautiful gardens and land on site.

What do I want you to hear...many of these reviews dis garden rooms and to be honest they are not bad and I don't know what people are expecting- its a great resort and the talk around town when you say you are staying at the Sheraton people know you are staying in comfort. ;-)