I had the pleasure of staying at this resort for 4 nights and had a fabulous time! My room was very nice and perfect size for just me, I had alot of space, the beds were amazing! Mahalo's to Paul, Vance and Mark from Lava's and Rum Fire! Had a blast at both places. The food at Lava's is good, the food at Rum Fire, not so good, but the atmosphere is fun and the bar is beautiful. Another mahalo to Laura, the hotel manager who was not only helpful, but was very friendly. The view from the front lawn during sunset is one of the best in Hawaii!
Everybody was friendly and had smiles on their faces. The only thing I would change would be to get a garden pool bar, or some sort of action at that pool. My room overlooked the garden pool, but I couldn't help but want to be overlooking the ocean pool, as there were more people, and more activity. It would be nice for those people who just want to sit by a pool next to their room, if they had someplace to get a cocktail or snack. Doesn't take away from the beauty of the hotel though.

The Sheraton isn't perfect, but you can find deals that make it about half the price of the Hyatt. The grounds are very nice and well-maintained, as is the beach. We stayed in the "garden" section away from the beach, which had its pluses and minuses. The rooms were somewhat bland, and bathrooms were small & dated. But we had a nice balcony overlooking the garden pool and it was very peaceful. The garden pool was great because it was hardly used by anyone. It felt like we had our own private pool. If only they had towels and cold water to drink. We had to cross the street to the main pool to get fresh towels--a major inconvenience. But my biggest complaint is that there is almost no shade around either pool. If you want shade, you have to rent a covered lounge at $50/day, or a "bungalow" at $100/day. I think the resort fee should cover at least an umbrella, but there are so few around the pools that they are virtually useless.
One other complaint is the bedding. Mattresses are quite comfortable, but the comforters are so heavy that they are more suited to Alaska than Hawaii. And there were no light blankets in the closet. Some minor upgrades could make this hotel much nicer, but for the money, it's fine.

booked hotel 6 months prior to stay, and carefully watched reviews. Upgraded to oceanfront based on reviews. Upon arrival greeted by friendly staff on every encounter. room was not large but fitted size of resort. room was clean, well and newly furnished. View was spectacular. Pools were situated directly on beach. Rented a poolside cabana each day. Cabana and service equal to Westin. Priced lower than Westin. Resort offers water aerobics, yoga, Pilates, surfing,scuba, hula and uekelele lessons. Instructors were professional and well trained. Water aerobics class was one of the best I have ever taken. class was one full hour. Hotel now offers full breakfast in addition to buffet. We were told breakfast room service would be starting by end of year. Poolside food and service were good. Rum Fire had beautiful setting and expected resort food, prices and service. We will return without hesitation.

I had a great stay at the Sheraton. Upon check-in the valet were nice and courteous, they held our car until we checked in at the front desk. The lady at the front desk was polite and asked us about our flight and how we were doing. There was no rush nor did she take a long time to check us in. She informed us where some of the shops were and a few of the resturants in the area as well as how far the hotel car will take us to. Little confusing at first tring to find our room in building 2. We had to take two separate elevators to get there. But I'm pretty obvious to things and totally missed the first elevator luckily we saw the bell service bringing our luggage through the lobby so we just followed him. Rooms were nice but our only complaint were that the wifi never worked unless you sat out on the balcony. We were in room 2308 and it had a great view of the pool and beach.
The beach was great so was the pool. Though the pool seemed on the small side there weren't that many guest so it wasn't busy. It seemed that they catered a lot to adults and I can only recall seeing one family with children for two days out of my trip. It was really peaceful and relaxing. Even with the children there they were well behaved I wish the ones on the plane flight there were the same.
I would stay at this hotel the next time I come back. The beach itself is more than enough reason to come back. Overall I had a great time the only reason I gave it 4 stars instead of 5 was of the resort fee. I didn't like paying for wifi that didn't work and park when parking on the street was closer to my room than the parking lot. I know this is minor but can you please start carrying more varieties of hot/chili sauce at rum fire because tobasco is not enough.