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“Fantasitc place, just not for kids” 4 of 5 stars
Review of Koa Kea Hotel & Resort

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Koa Kea Hotel & Resort
4.5 of 5 Resort   |   2251 Poipu Road, Poipu, Kauai, HI 96756 (Koloa)   |  
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4th Night Free
Ranked #1 of 6 Hotels in Poipu
Chesapeake, VA
Top Contributor
69 reviews 69 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
24 helpful votes 24 helpful votes
“Fantasitc place, just not for kids”
4 of 5 stars Reviewed May 12, 2010

This is a wonderful boutique hotel for adults. We brought our 3 1/2 year old and wasn't anything for her. Ventured to the Marriott next door and it was like a mad house. Very crowded. The staff here was fantastic. When my daughter fell in & my wife screamed (cousin caught her) the outdoor bar attendant was their with a towel in a split second. If your with you significant others or just adults, this place is the best.

  • Stayed May 2010, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,364 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Seattle
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed May 10, 2010

My husband and I chose Koa Kea based on the seemingly fabulous reviews on TripAdvisor. Frankly, we were VERY disappointed. We prefer to stay only at luxury hotels so we were VERY disappointed that Koa Kea did not live up to the expectations built up on the TripAdvisor. I am left wondering why these people wrote these wonderful things - did they really stay there??? I just don't get it because in our opinion the excellent reviews are not deserved. We were left scratching our heads. My husband had a business meeting at the Sheraton just down the street from Koa Kea so we had to stay at the Sheraton for 2 nights. We planned what we thought would be a few days of peace and luxury at the Koa Kea prior to his meetings at the Sheraton. I'll mention the good stuff first - the staff was extremely polite and accommodating and the beds and pillows were so comfortable! It was very quiet - made us wonder how they stay in business since half the rooms appeared vacant. Now for reality.... We paid a "promotional price" of $450 for an upgraded Ocean View room. For $450 we had a very nice view of the LARGE roof of the restaurant beneath us with a slice of ocean view between the two buildings. We inquired if this was the best "ocean view" they had and they said yes, albeit very politely... The room was standard to smallish in size with average decor. Nothing special! Also, I expect coffee to be replished each day so I can make a fresh cup each morning. Not so at Koa Kea. After you use the first 3 pods (each pod makes just one cup) you have to buy additional coffee pods from the gift shop for additional days. Such a little gesture if would have been to supply enough coffee for my husband and I to have just 1 cup each morning... We didn't try the restaurant given that it was always nearly empty so we opted to go to the nearby restaurants that were full of patrons - a good indication of great food! (Roys Grill was superb!) And the required valet parking is just silly given that the parking lot is nearly empty and they park your car about 20 feet away anyway. Oh well... at least they tried with that one. After our 4 days at Koa Kea, we moved to the Sheraton for my husband's meeting ( I must add the room was LESS THAN HALF the price at Koa Kea). The view at the Sheraton was a sweeping ocean view (no roof to look over), included breakfast, and the rooms were larger and decorated in a similar style as Koa Kea. The only difference was there were more people at the Sheraton, but that is the only difference. The staff at the Sheraton was polite as well so we didn't feel like we were trading down at all which actually surprised us. We won't be returning to Koa Kea - they didn't do anything terribly wrong, just in our opinion are misrepresenting themselves and trying to be a luxury resort when they really aren't one at all... it takes a bit more effort to make the place truly "luxury" than simply putting Locctaine amenities in the bathrooms, valeting your car and being accommodating and polite. We have to hand it to them though... their photos on the website make the place look beautiful! Kudos to their photographer - they definitely make the place look much better than it really is.

Stayed May 2010, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 10, 2010

We stayed at the Koa Kea on the final part of our honeymoon trip to North America. We booked the hotel based primarily on the reviews here on tripadvisor which were glowing and the fact it was a small boutique property. The hotel itself is beautiful and the rooms are very well apportioned. We were very generously upgraded from a Garden View room to an Ocean View room due to the fact we were on honeymoon which was much appreciated. The pool area and proximity to the beach is also fantastic. We did not eat in the restaurant, Red Salt, as the prices were somewhat prohibitive but we heard it was good. The issues we had around this hotel primarily focused around valet parking and general service. The hotel only offers valet parking - they state it is complimentary but then there is always that pressure to leave a tip. Being young and fit, I find it difficult standing and waiting for someone to bring my car over when I am more than capable and fetching it myself! This is something they would do well to address. I also had some concerns about the service. Although the service is generally fantastic, some employees recognised us a few times and attempted to remember details about things we had previously told them in order to make conversation. Although this is usually great, they would often get details wrong and we sometimes thought they were trying too hard to offer good service - sometimes less is more! The restaurant and bar area is all based inside and lacking in atmosphere - sometimes it is nice to sit outside and enjoy a meal in such a climate. We actually ate dinner one night at the Plantation Gardens Restaurant at a neighbouring resort and this was excellent. Overall, we liked the Koa Kea but for the price paid it was not the greatest value for money. As an aside, we stayed in Kapaa for our first 3 nights in Kauai and it gives you more of a taste of real Kauai - we would recommend staying in that area and taking day trips to the beaches around the island as the Poipu area is very overpriced and largely filled with hotels and resorts without any real local charm. But then again, it depends what you like!

  • Stayed April 2010, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuliaPSU
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed May 10, 2010

The ammenities, room, bathroom, bed, pool and bar area all first class. Loved our stay!

  • Stayed May 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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California
Senior Contributor
42 reviews 42 reviews
21 hotel reviews
Reviews in 28 cities Reviews in 28 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed May 8, 2010

We booked our stay before the Koa Kea was named as one of the hot hotels by Travel & Leisure Magazine, so we were uncertain as to what to expect. The hotel is in a beautiful location and is tasteful, comfortable and peaceful. The Koa Kea is not a resort for children. Steps from our room was a sandy beach, and a short distance into the water the sand gave way to rocks and occasional living coral with decent snorkeling. Service was outstanding. The Red Rock restaurant in the hotel was superb. My wife and I were thoroughly pleased with our experience at the Koa Kea. We have no complaints or criticisms. Highest recommendation.

  • Stayed May 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Texas
Senior Contributor
33 reviews 33 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed May 5, 2010

What a great little hotel. Believe all the positive reviews on this place because they are true. I highly recommend this hotel. Great location, quiet and relaxed atmosphere, very friendly staff and wonderful restaurant/food. The thing that impressed me the most about this place was every employee we encountered was just so nice and accomodating. That is hard to come by these days in just about any hotel.

A few of my highlights: the beds very so comfortable, free valet parking, their eggs benedict was the best I've ever had, Red Salt Restaurant for dinner was just awesome, onsite location for beach rentals and activities, great little pool bar, excellent beach, and very modern and updated rooms.

We spent our first four nights in Kauai at the Koa Kea and the final two nights at the St. Regis. We had a great time at both but the Koa Kea is more my speed and style. If we go back to Kauai I will definitely return.

  • Stayed April 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Eatontown NJ
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 27, 2010

Although pricey this hotel delivers what we were looking for on Kau'ai - peaceful surroundings, excellent restaurant for breakfast ( included in our package) and dinner, on a quiet beach great for snorkeling. Short drives get you to wonderful restaurants in the area. It was another honeymoon for us even after being married for almost 47 years. Planning excursions was easy with the guidance of concierges and the desk staff made their business area available for computer use. A quiet, small hotel catering to those looking to "get away from it all"

  • Stayed April 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Koa Kea Hotel & Resort

Address: 2251 Poipu Road, Poipu, Kauai, HI 96756
Phone Number:
Location: United States > Hawaii > Kauai > Poipu > Koloa
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Poipu
#1 Top resorts Hotel in Poipu
#1 Romantic Hotel in Poipu
#1 Luxury Hotel in Poipu
#4 Family Hotel in Poipu
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Koa Kea Hotel & Resort 4.5*
Official Description (provided by the hotel):
Koa Kea is a luxury boutique hotel with unmatched proximity to the ocean. Red Salt Restaurant and the Spa at Koa Kea are the newest additions to Poipu Beach, a great location for enjoying Kauai. ... more   less 
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Also Known As:
Koa Kea Hotel Poipu
Koa Kea Hotel And Resort
Koa Kea Resort
Koa Kea Hotel & Resort Kauai/Poipu

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