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“Trying to be a 5 star...close but no cigar!” 4 of 5 stars
Review of Koa Kea Hotel & Resort

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Koa Kea Hotel & Resort
4.5 of 5 Resort   |   2251 Poipu Road, Poipu, Kauai, HI 96756 (Koloa)   |  
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Romance Getaway
Ranked #1 of 6 hotels in Poipu
trojanchick
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Trying to be a 5 star...close but no cigar!”
4 of 5 stars Reviewed October 14, 2013 via mobile

I am torn about our stay at Koa Kea because while we did enjoy our stay, there are certain things that could have made it so much better.

We started off on the wrong foot. The woman who checked us in told us we had been ungraded to a partial ocean view as iprefer members. When we were taken to our room on the ground floor, we realized we had virtually no privacy as our sliding glass door was right next to the jacuzzi and pool (unless we kept our curtains shut the entire time, but that defeats the partial ocean view). We called up and asked to be moved to the 2nd or 3rd floor--and were told they could move us the following day to a room with a less desirable view. They were unwilling to work with us even though we told them we were on our honeymoon and uncomfortable with the lack of privacy. This set the tone for our stay.

Other cons include:
- Lack of service around pool (which is small) and the Red Salt Lounge. Hire more people.

- Coffee is terrible. You have access to amazing Kona coffee. Serve it.

- Breakfast menu and buffet is tired and repetitive. Consider adding local favorites and variety.

- Maid service is not efficient; twice our room was skipped--and they don't come twice a day. There is a morning clean up and turndown service (which is always around the time when people are getting ready for dinner).

- Left us a half bottle of sparkling wine in honor of our recent marriage, but bottle was the cheapest you can buy. If you're going to be a 5 star, offer a Moët or something decent--especially for the prices we are paying to stay at the hotel.

Pros:
- Valet service is very good, easy and the staff are friendly.

- Red Salt restaurant for dinner is yummy and service is good.

- The bed is comfy

- Setting is fairly peaceful and adult oriented.

- Cocktails are crafted well.

As of this posting, we still have 2 days left at the hotel and are still undecided if we will be back next year. We do, however, think the location is great and pace at the hotel conducive to R&R.

- Cocktails are solid and

  • Stayed October 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (378)
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Boston, MA
Top Contributor
67 reviews 67 reviews
44 hotel reviews
Reviews in 51 cities Reviews in 51 cities
138 helpful votes 138 helpful votes
5 of 5 stars Reviewed October 14, 2013

What a lovely, clean, quiet hotel. It reminded us of a W Hotel---very modern, catering to adults. The only child we saw there over the 5 nights of our stay was a 10 year old having lunch with his parents. It feels like a couples only hotel, and that makes it super nice for those looking for quiet. The Koa Kea has a pleasant but small pool---great for adults, disappointing for children. Although the hotel is waterfront, there isn’t a beach *directly* in front of the hotel, but literally walk 1 minute or less in either direction and you have found a beach. Nice snorkeling was a short stroll up the beach (the beach activities person was quite helpful in telling us where to go), although it got crowded later in the morning. We had breakfast included, which was very good. There was also a washer/dryer for guests that only cost $3 per load ($1 each for washer, dryer, detergent)---for me this is a big plus as fewer hotels seem to offer guest laundry. Note about Kauai: the wild chickens are everywhere and the roosters woke us up each morning around 5:30 AM. If you are a light sleeper and want to sleep in, bring earplugs. The chickens are part of the fun of Kauai, and not controllable by the hotel. If you’re from the east coast, you’re likely to be up at that time anyway for the first few days!

Stayed October 2013, traveled as a couple
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New Hampshire
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 13, 2013

The Koa Kea is a special place. A small, boutique hotel right on the beach with an amazing staff. Our room was beautiful, well appointed and the entire property was immaculate. But as nice as the property was, it was the staff that made our stay so wonderful. Everyone was welcoming, helpful and we just felt at home so quickly. We love to explore when we travel and did many of the "touristy things" - from the Blue Hawaiian Helicopter Flight to the Laua at the Grand Hyatt. But we just relished coming back to the Koa Kea, having a drink by the pool side bar and chatting with the staff. The onsite restaurant, Salt is one of the best on the island and although we had made reservations elsewhere for our last night, we cancelled them to be at Salt and at the Koa Kea. There's "bigger" and "grander" on Kauai, but there's not much more special that Koa Kea.

Room Tip: Ocean view rooms are special ...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rancho Palos Verdes, California
1 review
5 of 5 stars Reviewed October 13, 2013

excellent service! clean and great for honeymooners or couples that just need a hide-a-way. this is not a hotel set up for children. There is a spa on premise; just had no time to take advantage this time; we will be back. the hotel front desk treat you like royalty and the valet remember your name and eventually your car key number! excellent. they give you directions to sights you are going to and are most helpful. the airport is relatively close and the hotel is hidden but boy is worth finding and booking. we will be back and know what the lay of the land is now. also the sunsets are crazy beautiful and are seen right from the awesome lawn front near the pool. the lawn is special and unique to the property and facing the ocean. You can watch the surfers all day and not be disturbed just take it all in. the housecleaning staff do a great job and your bed is just the BEST. white, clean and fluffy fluffy fluffy. Yea! Enjoy your stay; we did.

Room Tip: We were happy with our partial ocean view room; although ocean front rooms looked fabulous!
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carmel, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 13, 2013

We spent the first half of our trip at the St. Regis Princeville and then we happily headed south to the Koa Kea Resort. Although, the scenery is out of this world at the St. Regis and my husband loved surfing in Hanalei Bay - it did not compare to the Koa Kea. The rooms and resort seemed very dated at the St. Regis. The Koa Kea is one of my all time favorite places in the world. We have stayed here twice and it was perfect each time. The staff is unbelievably AMAZING in every way. The rooms are super comfortable and the whole resort is so relaxing and peaceful. The breakfasts are great and I'm really glad it was included in our package. Thank you again to everyone... especially Chico, Dean and the whole valet team. You guys made our stay extra special. We can't wait to go back.

Room Tip: Ocean view is great- love the rooms in the main building
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
az
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 12, 2013

I was trying to choose between the Grand Hyatt and the Koa Kea, after reading all the reviews, we choose the Koa Kea. Our room was wonderful (Ocean Front), housekeeping came often and was very accomodating. Car valet and front desk were great. But this is not a $700.00 a night hotel, it is a hotel on a great location that isn't crowded. As long as you aren't expecting 700.00 a night accomodations and service, you'll enjoy this hotel.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 11, 2013

No review or pictures on here do this place justice. It was unbelievable. We stayed there for our honeymoon and wow. Complimentary valet, champagne surprise in our room, chocolates. All the staff knew us by name. Housekeeping comes by multiple times a day to see if you need anything. Complimentary towels to take with you on excursions. Little note cards for adventures. They do more than any other 5 star resort/hotel I've ever stayed at and they do it better. This place beats the Ritz hands down. By far the most comfortable bed I've ever slept in.

It's an amazing view with a great pool, hot tub, excellent food, and access to the beach. They also offer surfing and other lessons/adventures right from the hotel.

This place is perfect for COUPLES. I wouldn't recommend it for families or kids however. It's too romantic.

Room Tip: they're all amazing rooms, but I'd have to say the ocean side on the second or third floor i...
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Koa Kea Hotel & Resort

Address: 2251 Poipu Road, Poipu, Kauai, HI 96756
Phone Number:
Location: United States > Hawaii > Kauai > Poipu > Koloa
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Poipu
#1 On the Beach Hotel in Poipu
#1 Luxury Hotel in Poipu
#1 Romantic Hotel in Poipu
#4 Family Hotel in Poipu
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Koa Kea Hotel & Resort 4.5*
Official Description (provided by the hotel):
Koa Kea is a luxury boutique hotel with unmatched proximity to the ocean. Red Salt Restaurant and the Spa at Koa Kea are the newest additions to Poipu Beach, a great location for enjoying Kauai. ... more   less 
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Also Known As:
Koa Kea Hotel And Resort
Koa Kea Hotel Poipu
Koa Kea Resort
Koa Kea Hotel & Resort Kauai/Poipu

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