We stayed here for a week over Thanksgiving. We selected Koa Kea because of the high ratings on Trip Advisor, and were not at all disappointed with the customer service. Every person you encounter, from the valet to front desk, restaurant or pool staff was friendly and accommodating. No matter what we asked - from recommendations for restaurants or local places, to traffic issues or directions, everyone on staff was willing to help us.
The hotel is rather small - about 120 rooms total. We had a "garden view" on the first floor (there are 3 total), which for us meant we faced the exterior of the property - a sidewalk was on the other side of the fence. This was not at all disruptive - there's enough privacy you can leave the curtains open and not worry about others seeing in. I can see where if you face the interior of the property it could be unsettling having people constantly walk by. Note that their site says "private" balcony for each room, but if you're on the first floor it is "less" private because there aren't the small waist-high divider walls between the patios. The rooms are nicely decorated, but small. For 2 adults with luggage it becomes a little cramped. Talking with other guests who had ocean views, they also felt their rooms were small (same size as ours) and not necessarily worth the extra cost. The good thing is that we never heard the usual noise from neighboring rooms nor anyone walking overhead so the rooms are well insulated. The hotel provides ample amenities such as large towels which you can take down to the pool area, and L'Occtaine toiletries. The Neospresso coffee machines seem easy enough, but we found that per person 2 a day was necessary due to the small size of the cups - you get 6 complimentary to start out (4 regular/2 decaf), but must buy any additional "pods" for the machine at the gift shop for $1 each (you can exchange the 2 decaffeinated pods for regular at no cost). Some couples noted they arrived to either fresh flowers or champagne, but we had neither. We did get a welcome sampling of macadamia nuts upon arrival and they had nightly turn down service and room cleaning which included an additional bottle of water.
Although the hotel doesn't have a private beach, the well known Poipu Beach is less than a 5 minute walk from the hotel. There seemed to be ample beach chairs for the pool area - although you could find people starting to stake out their spot by 9am, so I would recommend doing so if you plan on sticking close to the hotel to get some sun and relaxation. Oftentimes the water in the ocean seemed warmer than the pool. There's a hot tub which is great to use at night, and the wait staff will bring drinks out from the bar area to you if requested.
There's a sand bar not 3 minutes from the hotel (in front of the Marriott timeshares) and we'd often walk over the sand bar to the lava rocks in the morning. One day we got up early enough to see a Hawaiian Monk Seal laying in the sand. There were also sea turtles frequently along the shallow part of the shore as they were eating along the rocks. Well worth it to take a morning walk along the beach and try to see these things.
The restaurant Sea Salt is nice - we had dinner once and breakfast every morning (included in our rate). They recommend dinner reservations, and require you to wear something dressier than flip-flops. The cost is a little high - we spent $135 (without tip) on 2 entrees and 3 alcoholic drinks. The breakfast is a great deal - highly recommend you book a package that includes this option. This entitles you to not only the continental buffet (fresh fruit, oatmeal, cereal, cheese, breads) but also one entree per person. The well-known pineapple souffle pancakes were okay, but left you feeling hungry a few hours later. The macadamia nut waffles and chocolate chip pancakes were both great, as was the breakfast burrito. It seemed the best option of all entrees was the omelet if you want a meal that truly fills you up and comes with extras like hash browns or potatoes.
Valet parking is required, but included in the daily resort fee. They were very fast about getting our car each time - we never had to call ahead, but rather just showed up and within 2 minutes we had our car. They deliver a local paper each morning, as well as the Wall Street Journal during the week.
Overall I think this is a hotel/resort which is well worth the rates - if you like smaller, boutique types of accommodations this is ideal. The care that has gone into making this a personalized experience is well worth it. By the second day most of the staff knew what room we were in, which is not something you could expect at a larger hotel. I would definitely stay here again if traveling to the area.
As noted above, if garden view request one facing the exterior of the property to avoid having a con...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.