we stayed for 3 days in april and really enjoyed our time here. the check in was smooth and immediate and exactly as we were promised. the check in lady actually took us to our room, and showed us how everything worked, the coffee machine, the air con, the remotes. the inter connecting door was not opening so she has a service man fix it immediately. very impressive.
the rooms are lovely, the bathroom is spacious and beautiful. the bed is divine, and everything worked.
housekeeping showed up every day whilst we were breakfasting, so we would return to fresh tidy rooms every day. they locked our sliding doors if the were left unlocked by us, to ensure our security.
We were otherwise totally undisturbed by the staff, as it should be.
The facilities are great, the bar is amazing and the food was good hotel food, and by that i mean be reaslistic about the what you will get, not Michelin, but tasty and fresh. We had an impromptu dinner for 14 one night, and they coped wonderfully, the food was great, the service perfect and professional. I mean they are just on to it! My ONLY issue really is that the buffet breakfast is very limited, could include more variety, ie a Birscher muesli, some hot food. Of course there is an A La Carte menu.
The beach is typically a bit rocky for Hawaii, but the surfing lessons available were fun for all, and the teacher is a true blue Hawaiian surfer. The snorkeling right off the beach was great too, and there is just enough sandy area to enjoy a crystal lear swim.The gear hire there is great and all the staff are really knowledgeable and helpful.
You can walk across the road to a shopping area where you can eat, shop and hang out, and as short drive 5 mins down the rad is another great area to eat out, and has a great Living Food store for organics and coffee and snacks.
There were not a lot of children at this resort, we had our with us and they had an amaxng time, the pool is really great for them as it is not very deep and always warm. But we enjoyed it also, and it was nice that there was not a lot of screaming and craziness!
Check out was smooth and efficient and all the credits we were due were taken off. When we returned home there was an email to say we had left a camera charger in the room, and where should they send it! amazing service and very much appreciated.