I flew with Jack Harter a few months back and was going to just let my poor experience fall by the wayside, until I read another, recent review on tripadvisor. I normally do not partake in the online review process, however I can't help but agree with another post about how Jack Harter is only concerned about stellar reviews via tripadvisor and not about the customers overall satisfaction. Every interaction with with an employee was, "write a comment in this book, take this advertisement card and go online a rave about how good we are, etc., etc..
I booked with Jack Harter because a family member had flown with the company many, many years ago and said they embraced the "spirit of aloha!" Apparently times have changed drastically. The office personnel were grumpy and condescending, the van driver seemed to be all over the place with his brief, the pilot was dull and uninterested and apparently he was the chief trainer or chief pilot. The scenery was the only saving grace. And trust me, it's not cheap... AT ALL!!! Should have stuck with my gut and went with a more professional and respected company such as blue hawaiian. I guess the old cliche of "Buyer Beware" is still very much true.
A very surprising shame... Choose another company, no use in shelling out well over $500 for two people when there are several other companies on island that express Aloha.
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