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“A lovely property, disappointing beach” 4 of 5 stars
Review of Kauai Beach Resort

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Kauai Beach Resort
3.5 of 5 Hotel   |   4331 Kauai Beach Drive, Lihue, Kauai, HI 96766 (Formerly Kauai Beach Resort - an Aqua Boutique)   |  
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Ranked #4 of 10 Hotels in Lihue
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
“A lovely property, disappointing beach”
4 of 5 stars Reviewed December 31, 2010 via mobile

The property was wonderful. Clean, well kept, friendly staff, and a great pool area. The only. Thing is that it should be disclosed that the beach is unswimmable. We had a mountain view room which was beautiful and actually had mountain views (as opposed to a parking lot view, which is many hotels' idea of a mountain view). We used the laundry facility and one machine was messed up but we notified the front desk staff and they promptly took care of it. It is in an area with fewer restaurants, but there are many just a 5-10 minute drive away. It is centrally located for the whole island so if you are renting a car and planning on sightseeing the entire island of Kauai then this would be a good spot for you. The pool area was so quiet and uncrossed it was awesome and there were of course plenty of beach chairs. The pool area was so pretty and very clean. Overall it was a wonderful property, just be aware if you're a beach swimmer.

  • Stayed March 2010
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,485 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sydney
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed December 31, 2010

My husband & I stayed here for 4 nights in June. The rooms are comfortable and the balconies are big enough to relax or even have your meal (we had a pool view room). The service was good. There are a few different pools which suits both singles and families. The only downside was that you don't have access to a beach (the beach behind the hotel has rocks so you can't swim there). I definitely recommend hiring a car because there is so much to do around the island, but very little public transport. There is plenty of parking at the hotel which you pay at a daily rate. Although I enjoyed my stay, I would probably try and get accommodation near Hanalei Bay next time as that was my favorite spot in Kauai.

  • Stayed June 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed December 29, 2010 via mobile

The property is ok but somewhat dated. The staff was indifferent at best, rude at worst. I was embarrassed for them for the extra expenses. 12 bucks a day to park, 50 cents a minute for internet, 12 bucks for toast and juice, 20 bucks for breakfast buffet.... to get towels for the pool, you have to get cards to trade. If you lose a towel or card they charge you 20 bucks. That of course was explained with a note of superiority. the activity staff did not try to help us with what we wanted to do... just what she did... we found the stuff we wanted and for less money. All of the outdoor restaraunts and bars close at 6...lame. save your cash and go someplace that respects you and your business.

  • Stayed December 2010
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KBRGM, General Manager at Kauai Beach Resort, responded to this review, January 3, 2011
Dear Runner 801,

Having just read your review I wanted to apologize that we were unable to meet your expectations. Obviously our goal is to meet or exceed all of our guest expectations and when we fall short we try and to improve on the areas we fell short.

I am a little confused on some of your comments however, especially in the cost. Yes we do charge for internet, I think you might be referring to our business center which is a leased out operation. We do however have in-room high speed internet (there is a charge at 12.95 per day or you can get a discount if you sign up for a week) and we also have FREE WI-FI in our lobby area.

As for breakfast we offer ala carte selections beginning at $8.00, with a continental breakfast buffett for $14.95 which includes fruit, toast, bagels, oatmeal, cold cereal and various juices. Our breakfast buffett is $19.95 which includes an omelete station, fruits, salmon, assorted cheeses, breakfast meats, pancakes or waffles, biscuits and gravy, yogurt, juices, milk and more.

As for our restaurant operating hours are pool side bar and grill is open from 11:30 AM to 6:00 P.M., our Shutters Lounge which has some outside seating area opens at 5 P.M. and closes at 11 PM or Midnight on weekends. Also our full services restaurant is open from 6 PM till 9 PM which also features outside dining.

I am sorry you feel our staff was indifferent as that is definitely not the impression we try and provide here, which is evident in the majority of our reviews. I will share your comments with our management team to see what we can do to improve.

Thank you for taking the time to comment on your experience, I do appreciate the feedback.

Sincerely,

Robin Graf
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 28, 2010

Nice big hotel with a great pool area. The beach isn't that nice unfortunately.
The rooms are spacious and tidy, the staff is very nice and helpful.
To get around the island you need a car, so it's great that the parking is free :-)
Unfortunately there's nothing around so that you always need a car, but as the island isn't that big, you're quickly everywhere. To visit the island, the location of the hotel is great.
Free wifi only in the lobby

  • Stayed November 2010, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, OR
Senior Contributor
39 reviews 39 reviews
38 hotel reviews
Reviews in 35 cities Reviews in 35 cities
113 helpful votes 113 helpful votes
5 of 5 stars Reviewed December 27, 2010

When I booked this place a few months ago, I was initially a bit suspicious about the rate. Why were comparable properties around the island so much more expensive? Even the Marriott, located only a few miles away, was about twice as much. I almost canceled but then I read the reviews here on Tripadvisor and decided to go with it. After staying here for five days over the X-Mas break, thank goodness we did because we loved it!!!

First off, because Kauai is getting hit hard by the recession, the place was never crowded. You could always get as many chairs as you needed by the pool no matter the time of day. The service was personable and friendly. The front desk person, whom I might have spoken with briefly twice before, actually remembered my room number upon check-out! They have free fast internet in the lobby. We had a great time listening to live Hawaiian music in the lounge, available every single night. Free coffee was available for early risers before 7:00AM. My kids loved the pools, especially the one built to resemble a beach with a sandy bottom and all. The slide was also a big hit with them. The property was clean and recently renovated.

Negatives? The fitness center is located in the spa which meant it was only open during spa hours. Also, there is no swimmable beach on the property. According to other reviews, I knew there is a beach a short distance away, but we were having too much fun at the Kauai Beach Resort to ever find out! Highly recommended!!!

  • Stayed December 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spokane, WA
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 16, 2010

Our timeshare fell through at the last minute and we ended up with three nights at the Kauai Beach Resort. The rooms were clean, quiet and amenities such as room service, pool(s) and food was very good. The property has changed ownership multiple times but the location is perfect for traveling to either side of the island.

  • Stayed December 2010, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 15, 2010

We have travelled to this Hotel when it was a Radisson, in limbo, Hilton and now Aqua. Every visit has been well worth our time and money - and we will return again in 2011, God willing! Kauai is beautiful - no point saying anything else - just go and see for yourselves! If you want a 5 star Hotel - stay in one and pay their prices. If you want a clean, friendly, excellent value Hotel where the Staff truly care that you enjoy your holiday - stay at the Kauai Beach Resort!

  • Stayed November 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kauai Beach Resort

Address: 4331 Kauai Beach Drive, Lihue, Kauai, HI 96766 (Formerly Kauai Beach Resort - an Aqua Boutique)
Phone Number:
Location: United States > Hawaii > Kauai > Lihue
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Lihue
#3 Romantic Hotel in Lihue
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Kauai Beach Resort 3.5*
Number of rooms: 350
Official Description (provided by the hotel):
Kauai Beach Resort is a beautiful Hawaiian plantation-style resort situated oceanfront on 25 lush acres of Kauai's longest exploring and strolling beach. This hotel features stylish vintage accommodations with modern day amenities and Hawaiian ambience and is conveniently located close to the airport, shopping, championship golf and more. The hotel also offers complimentary airport shuttle service, 2 restaurants, lounge, entertainment, 4 pools, 75-foot lava tube water slide, fitness center, spa, business center, meeting rooms and ballroom. ... more   less 
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Also Known As:
Kauai Beach Resort - An Aqua Boutique Hotel Lihue
Hilton Kauai Beach Hotel
Hilton Lihue
Hilton Kauai Beach Resort
Lihue Hilton
Kauai Beach Resort HI

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