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“Disappointing” 3 of 5 stars
Review of Marriott's Kaua'i Beach Club

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Marriott's Kaua'i Beach Club
4.0 of 5 Hotel   |   3610 Rice Street, Kalapaki Beach, Lihue, Kauai, HI   |  
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Ranked #4 of 11 Hotels in Lihue
Certificate of Excellence
Phoenix, Arizona
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Disappointing”
3 of 5 stars Reviewed December 27, 2012

Our week at the Marriott was a timeshare exchange, and after a perfect exchange at the Westin Kaanapali Villas in Maui, this was a letdown.
On a positive note, the hotel grounds are beautiful and the pool area is huge. There's a nice beach and an area of grass behind it for the lounge chairs. There are several hot tubs around the pool, but we never got into one, as they were always full of kids.
Our room in Kahili Tower was very dated, with a kitchenette so small it was pretty useless. It included a tiny microwave, college size fridge and small dishwasher.The counter space is so small that the silverware drawer above it completely covers the countertop if you need to get silverware while trying to prepare any food.
The barbeques were located below our room, so the smoke and food smells came into the room when the sliders to the balcony were open. Twice I thought we had a fire in the microwave, but it was just the smoke from the barbeques at 10AM!
They offer no early check-in, so we arrived at 1PM from Maui and had to wait until 4PM to get into our room.....but check-out was a worse experience. Our flight was at 11PM but you can get a 6PM late check-out for a charge of $75. However, you must be packed and out of your room by 10AM and move to another. We did this so that we'd have a shower and place to relax, but we barely got in the room and settled when our door opened and another man with his luggage attempted to enter. He left and we called the desk and were told the room control lady was on her break ...she'd call us back by 10:30. Well that never happened, so we called her back but there was no explanation, just "sorry, sorry."
I would think that the Marriott would have a secure system that doesn't allow duplication of room keys! It's very unsettling when someone enters your room!!
Kauai was impressive ....... the Marriott was not.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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461 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (132)
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English first
Naperville, Illinois
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 22, 2012

Nice pool and better beach, the hotel offers a great discount for an awesome golf course that supplies clubs. Affordable spa and best jump spot to see the island. Best place on the island overall. It is walking distance to some nice stores and dinner spots.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pace, FL
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 12, 2012 via mobile

We stayed 4 nights & loved the resort. Pool area & beach are fabulous! Restaurants on site are too pricey, except for Dukes.

Only complaint is that pool area is open till 10 PM, but the towel hut closed around 7 PM. Needed towels for hot tub.

Overall, we were pleased & would go back.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
265 reviews 265 reviews
88 hotel reviews
Reviews in 110 cities Reviews in 110 cities
137 helpful votes 137 helpful votes
3 of 5 stars Reviewed December 1, 2012

First the good. Great pool, largest in Kauai. It even has an island. Also has five hot tubs. The beach is very nice, although sometimes full of people from the tour boat that docks near by. The grounds with gardens and koi ponds are very nice. Dukes, close by, is great for dinner.

The bad. Front desk check in was a hassle. "Can't" was their favorite word. No benefits for Marriott gold or platinum. Could not check in when we arrived, but when we did the room floor had not been vacuumed (nail clipping on carpet) and the dish washer was full of dishes. Lani was very small. Elevator stopped on third floor every time although no one was getting on or off. Tiny room, but it has dishes for six.

The ugly. The Murphy bed. The room is too small for a bed and a couch, so they have a Murphy bed in the wall. First you have to move a table (without wheels); then find a place for the couch cushions (piled in the corner or maybe the bathtub); then pull down the bed and fine some pillows. You have to climb over the couch arm rests to get into the bed. Room was small before opening the bed - now two cats can't dance in the remaining space.

The idea of having a kitchenette is good but each day you have to rebuild the room to use it. Find a better place.

Room Tip: Don't get a Murphy bed room.
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  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merlin, Oregon
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 30, 2012

We have stayed here a half dozen times. Always our family favorite hotel on Kauai. Great beach, stunning facility and easy access to everything. New kids pool with a slide is a great addition for kids 10 and under. We love the fact that we can get beach chairs on the grass near the beach but allow our kids to play in the pool and the beach. Central located parents who want to read books and let our kids run around and play.

Room Tip: Make sure "Ocean View" is actually Ocean.view. We recently booked a two bedroom ocean view...
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  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 29, 2012 via mobile

We stayed on a timeshare exchange and couldn't have been more pleased. The staff was friendly and helpful. The amenities were fantastic...beautiful pool and great beachfront area, safe for families. Enough restaurant options whereby you wouldn't have to leave the resort unless you wanted to. Close to Wal-Mart and Costco where you can stock up. Conveniently near Lihue airport yet we were never bothered by airport noise. We loved it...very relaxing. Will come back again.

Stayed November 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lihue, Hawaii
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed November 28, 2012

This hotel is incredibly beautiful from the outside but is constantly noisy - gas powered leaf blowers, lawn mowers, garbage dumpsters being dragged up and down sidewalks via golf carts...and right outside my beach view. Sorry but when I come to an island like this I want some peace and quiet. Hard to believe people pay a premium.

Other:
Nickel and dimed for things that are free in cheaper hotels (feels a bit like a major casino)
Gigantic place, hard to find your way around
One tv had all channels on the fritz and couldn't be used
Restaurants don't deliver or take phone orders - you have to go order and wait in person
Drinks are in small plastic cups, light pours, and $14 a pop
Airplanes flying overhead all day (it's near the airport)

Pretty sad Marriott I've always had top experiences at your hotels.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Marriott's Kaua'i Beach Club

Address: 3610 Rice Street, Kalapaki Beach, Lihue, Kauai, HI
Location: United States > Hawaii > Kauai > Lihue
Amenities:
Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Lihue
#2 Spa Hotel in Lihue
#3 Family Hotel in Lihue
#4 Romantic Hotel in Lihue
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Marriott's Kaua'i Beach Club 4*
Number of rooms: 464
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Also Known As:
Marriott`s Kaua`i Beach Club Hotel Lihue
Marriott's Kaua'i Beach Club Kauai, HI

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