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“Great Staff and Excellent Location” 4 of 5 stars
Review of Kauai Marriott Resort

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Kauai Marriott Resort
4.0 of 5 Resort   |   3610 Rice St, Kalapaki Beach, Lihue, Kauai, HI 96766   |  
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Ranked #3 of 11 Hotels in Lihue
Certificate of Excellence
dallas, tejas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Great Staff and Excellent Location”
4 of 5 stars Reviewed November 18, 2013

First, the location is perfection. Quick drive to/from the airport, excellent beach access with a stunning view. A lot of restaurant and shopping to check out. The hotel grounds are plush and green, and definitely well kept. The staff was always ready with an "Aloha" and a smile and were all very happy to help you.

The gym is nicely appointed. If you are a runner you must do the 3 mile loop around the hotel golf course. The scenery is spectacular.

The pool is second to none. Wonderful full circle design with a small island in the center. It also had about 5 hot tubs that allowed you to be social, or be alone if you wanted. And the kids' pool is off to the side. Great pool !!!

Be sure to hit Taco Tuesday at Duke's Barefoot Bar. Make friends with Chris on the Terrace Bar, he's great. Happy Hour at Kalapaki Joe's across the street.

My only complaint is that they didn't mention construction would affect our room stay. On two of our days they turned the water off to our room from 10a-2p. We were not in the room, so it didn't actually affect us. However, I did ask about upgrades upon check-in, and had they mentioned this construction we would have switched towers.

Room Tip: ASK about construction in your tower, and avoid it if possible. If in the tower nearest the escalato...
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (493)
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San Diego
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 16, 2013

Stayed at the hotel from 09/07/13-09/11/13 and had a great time. The hotel was very nice and a great location on the island. The staff at the front desk provided above and beyond support and all of the staff provided exceptional service. The rooms were very clean and well kept each day. The hotel has a great pool to relax by with a drink or two and the beach is very clean and not crowded. Looking forward to returning the first week of December for another vacation.

  • Stayed September 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed November 15, 2013 via mobile

We stayed for seven nights the first week in November. We used Marriott points for the first five nights and paid for the last two. We were not upgraded and were fine with that, until. The first night the bed was one of the worst I have ever slept in. I noticed that the room needed dusting. I guess if you refuse to pay $50 a night for upgrade this is what you get. Then in the morning they were removing carpet and molding in the hall. We went to the front desk where Amore helped us and we got another room. Clean and a nice bed, air did not work well, but we didn't complain to the staff about it. The staff was nice. The beach was great. Overall we had a good time. I wouldn't go out of my way to go back to this hotel.

Stayed November 2013
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Fair Lawn, New Jersey, United States
Contributor
15 reviews 15 reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 8, 2013

My husband and I stayed here on our honeymoon... Being it was one of the less expensive hotels, we didn't have these high expectations..boy were we wrong..the grounds are gorgeous, the rooms are cleanly, the pool is a great size..and is never overly packed..food is very good..and the drinks are even better ;) The views just make it! Overall we are so happy...The only thing we would change is the parking situation kinda stinks... our room overall is quite a hike..and the parking lot is even further... from our room it takes at least 10-15 minutes to walk to the car... so I would say that is the only downfall..but not a breaking point! Oh and although food is very good, the prices are very high..2 people for breakfast is over $50

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Hollywood, Ca
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed November 8, 2013

Good property but the customer service at the front desk needs improvement.

ROOM
-our room with one king bed was vary specious, modern, clean, and overlooked the pool
-plenty of closet and storage space
-large bathroom
-nice size refrigerator and plasma TV with plenty of cable channels

PROPERTY
-this place is BIG and beautiful
-the highlights are the many pools, hot tubs, and beach
-the garden, fish pond, and art around the property were also cool
-the lowlights, not enough food options/bars/restaurants
-it wold also be nice to have a bar stay open past 10
-good location within minutes of the Lihue airport, but you wouldn't even know it since you don't see or hear planes
-good central/midpoint location for those driving around to see all sides of the island

FRONT DESK
-if it wouldn't be for our front desk experiences, this hotel would get a 4 star review
-I can write a long story about our situation/issue but will keep it simple. We needed the front desk to assist us with modifying our reserved dates. Keep in mind that we booked a package through Expedia for a low season. We talked to 4 different people and were always directed to "in-house reservations" for help. This department has limited hours.
-We had to repeat our situation each time and no one took ownership of helping us. Although no one was rude, they were not helpful and didn't care to make our vacation pleasant and waste our time.
-Once we got to work with Naomi at the "in-house reservations" all of our issues were resolved. Naomi was super nice and very helpful. Thank you Naomi. I wish the front desk would take ownership of customer service like you did.
-Hotel management needs to consider empowering the front desk staff to assist future customers that booked the hotel through third party vendors (at least major vendors like Expedia).
-Hotel management needs to consider additional hours for the "in-house reservations" area or making sure that other team members are able to assist outside of their regular business hours of like 7-4:30 Mon - Fri. This a huge resort, not a motel with 50 rooms.

Stayed here for 5 nights in November 2013.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liz C, Front Office Manager at Kauai Marriott Resort, responded to this review, November 22, 2013
On behalf of the Kauai Marriott, we appreciate your honest feedback regarding your stay. I do apologize for any inconveniences that occurred, and would like the opportunity for you to call me directly so we can discuss further! I do hope we can welcome you back to our resort in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
denver
Top Contributor
290 reviews 290 reviews
40 hotel reviews
Reviews in 76 cities Reviews in 76 cities
221 helpful votes 221 helpful votes
5 of 5 stars Reviewed November 3, 2013

We stayed at the Marriott for four nites this past week and would highly recommend this property. Service and amenities were tops and the staff was friendly and responsive across the entire property.

We were upgraded to a room on the far end of the pool area with a pool view and partial view of the bay. So that was quite nice, even though this building is quite far from the reception or entrance. There is a back place to park just outside this building which made access a snap.

The room was a nice size, good amenities, clean and quiet. All good.
The grounds were meticulously taken care of and were just beautiful, even though I often don't pay attention to such things, you could not help but notice.

The pool and beach area was quite vibrant as well. There was a bar too with decent sandwichs and more where everyone seemed to know everyone else. A lot of hanging around there and watching the game poolside/beachside, tough life. Great staff at the pool bar also.

We ate at the pool area twice and the food was quite good actually and reasonably priced. We also ate at the breakfast buffet twice and had quality meals both time. We missed the Friday night dinner buffet of prime rib and crab legs, but people talked about that as a special dinner as well.

We did eat at Dukes, just at the end of the Marriott two dinners and two lunches and had A meals all times. It was nice to just walk to a great place for a meal just next to the Marriott and made the whole experience of being there that much nicer. I wrote a separate review of Dukes for this site by the way.

Accommodating shuttle to and from the airport at all odd hours was nice as well. Quite close to the airport also.

I have no negatives, only positives of my experience at the Marriott. I would go back again in an instant.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 1, 2013

My wife and I stayed here on the first night of our Honeymoon. We were upgraded to a suite, which was very nice. Clean, beautiful views, very comfortable. The food we has was good. The resort has a huge pool and direct ocean access. Definitely recommend a few nights at this resort. Close to the airport too!

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kauai Marriott Resort

Address: 3610 Rice St, Kalapaki Beach, Lihue, Kauai, HI 96766
Location: United States > Hawaii > Kauai > Lihue
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Lihue
#1 Spa Hotel in Lihue
#2 Family Hotel in Lihue
#2 On the Beach Hotel in Lihue
#2 Romantic Hotel in Lihue
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Kauai Marriott Resort 4*
Number of rooms: 356
Official Description (provided by the hotel):
Known for its warm island hospitality and idyllic location on the Garden Isle, the Kauai Marriott Resort on Kalapaki Beach underwent a $50 million upgrade, with major enhancements to all its guestrooms, suites, restaurants and pool deck. Unique among hotels in Kauai, our resort sits on Kalapaki Bay and offers a wide variety of recreational activities, a superior beach experience and 18 holes of Jack Nicklaus championship golf at the adjacent Kauai Lagoons Golf Club. Business travelers will enjoy our 5 Star Hotel's 20,230 sq ft of flexible meeting and event space in Kauai. Guests traveling for pleasure will enjoy one of the largest family-friendly pools in Hawaii and our spacious 5 star hotel rooms, most of which offer spectacular views and feature a balcony. Pamper yourself with a luxurious spa treatment at our hotel's on-site Alexander Spa and Salon. Discover a leader in style and service among Kauai hotels and resorts and enjoy breathtaking beachfront views at the Kauai Marriott Resort. ... more   less 
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Also Known As:
Marriott Kauai Hotel Lihue
Marriott Kauai Hotel Beach
Marriott Lihue
Lihue Marriott
Marriotts Kauai Beach Club
Kauai Marriott Resort HI

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