This hotel looks impressive on first view. And in many ways it is- beautiful ocean front location, huge pool, expansive grounds, but, there were lots of glitches. First, as others have said, check-in was not as simple as it usually is. We have been Marriott members for 12 years and Gold members so one of the perks is that, upon check-in you may request an upgrade for your room. Usually a simple process, they just upgrade you! But this staff person says, "Oh, we have a gorgeous, beautiful room for you and it will only cost you an extra $250 per night! It's usually an extra $400 but, you can have it for this price!" I said I couldn't afford that and didn't want it. So, she says she'd look again and then proceeds to offer me another room that will only be another $195 more per night. At that point, I said, "We've been Marriott members for a very long time and usually when I ask for an upgrade they simply give me an upgrade and there are no additional costs." She looks at me disappointed and says she'll look again and then, upgrades me. Why was that so difficult?! Also, one should know there is a mandatory resort fee that is tacked onto your room cost of $25. The perks are free internet, free parking, two mai tais for your entire stay and some discounts for renting or buying items at the pool. Well, we already get free internet as Gold members, we didn't have a car for the first 4 days and two mai tais for your entire stay are hardly worth it, in my opinion!
Every day we got back to our room, the housekeeping was minimal. The breakfast they offer here could break the bank! My 16 yr old son could eat us out of house and home so, after a few days I said we'd go elsewhere and find a reasonably priced place for him to have all the breakfast he wanted. The breakfast buffet is impressive but, also costs $24.95 per person! I'm not a breakfast person so, wasn't about to venture into that cost. We have been to a lot of Marriotts and often breakfast is "complimentary" meaning it is included in the cost of the room.
One upside is, the airport shuttle. It is free and all one needs to do is call as soon as you arrive and have gathered your bags and they're there for you in minutes. Although the hotel is very close to the airport, you don't feel it while you're staying here.
Anyway, it's a pretty place but, be aware of these things that can really throw you!